Sustainable Governance

Stakeholders Engagement

Issue Date:2022/06/09

Stakeholder Management

“Chunghwa Telecom, Above and Beyond.” Aside from the industrial development and competition, as the leading telecom brand in Taiwan, it stresses on not just good products, services, and profit but also the fulfillment of the role as a corporate citizen to put its social influence to good use. Hence, we value voices of stakeholders, internally and externally, attentively listen to, respond to, and meet their demands.

The identification and determination of key stakeholders and material issues are the core works for corporate sustainability/ESG implementation. Pursuant to AA1000 Assurance Standard (AA1000AS) 2018, we established the processes for identification and engagement of stakeholders, listening attentively to voices of internal and external stakeholders and responding properly.

Stakeholder Significance to CHT Focused Topics Communication Channel Communication Frequency
 
Shareholders/Investors
Shareholders/Investors are holders of Chunghwa Telecom’s shares, for whom we ought to be accountable.
  • Economic Performance
  • Anti-corruption
  • Shareholders’ meeting
  • Shareholder hotline/mail
  • Earning results conference
  • Annually
  • Real-time
  • Quarterly
  • Nonperiodic
 
Employees
Employees are the pillars for the sustainable operation of Chunghwa Telecom as well as the driver for its sustainable growth.
  • Market Presence
  • Anti-corruption
  • Labor/Management Relations
  • Non-discrimination
  • Diversity and Equal Opportunity
  • Occupational Health and Safety
  • e-mail
  • Telephone call
  • Online forum
  • Labor employer meeting
  • Negotiation meeting
  • Real-time
  • Every 2 months
  • Nonperiodic
 
Customers
Customers’ affinity for our products and services is the key to business development.
  • Customer Privacy
  • Marketing and Labelling
  • Service hotline
  • Customer service center
  • Real-time
 
Suppliers
Our array of products and services rely on the steadfast support from our numerous suppliers.
  • Occupational Health and Safety
  • e-mail
  • Hotline
  • ESG Supplier Conference
  • Supplier Training
  • Survey
  • Real-time
  • Annually
  • Nonperiodic
 
Communities/NPOs
As the Big Neighbor in local communities, we aim to give back to society and build a better tomorrow.
  • Energy
  • Environmental Compliance
  • e-mail
  • Hotline
  • Stakeholder forum
  • Real-time
  • Nonperiodic
 
Media/Rating Agencies
The opinions of media/rating agencies for Chunghwa Telecom are beneficial to our sustainable advancement.
  • Energy
  • Anti-corruption
  • e-mail
  • Hotline
  • Press release
  • Press conference
  • Survey
  • Real-time
  • Nonperiodic
 
Competent Authorities/Government Agencies
Our products/services and relevant marketing practices are subject to the review and supervision of the competent authorities.
  • Anti-corruption
  • Energy
  • Environmental Compliance
  • Socioeconomic Compliance
  • Public hearing/press conference
  • e-mail
  • Official document
  • Meeting
  • Telephone call
  • Visit
  • Real-time
  • Nonperiodic
 
Industrial Peers
As the leading telecom brand in Taiwan, Chunghwa Telecom seeks a healthy competition with its industrial peers for the overall industrial development.
  • Market Presence
  • Marketing and Labelling
  • Official document
  • Meeting
  • Telephone call
  • Real-time
  • Nonperiodic