Material Issues Identification Process
To ensure a comprehensive knowledge of and response to the challenges and opportunities related to sustainability/ESG, we have established a complete materiality analysis process, and invited internal and external stakeholders to review and discuss together. Thus, we hope that all stakeholders who care for the telecom industry and the advancement towards sustainable development of Chunghwa Telecom can focus more on ESG issues that Chunghwa Telecom is actively involved in and has its industrial influence on. This also helps Chunghwa Telecom to focus more on deepening the content of its actions and improving the quality of information disclosure.
- Material issues are identified in accordance with ‘Double Materiality’ principle and then managed in alignment with Chunghwa Telecom’s sustainability strategy and future business direction.
- Chunghwa Telecom’s material issues are reviewed annually and approved by the Sustainable Development and Strategy Committee or its designated representatives. (Chairman)
- Stakeholders participating in the assessment: consumers, suppliers, competent authorities, NGO/NPO organizations, employees, and investors, etc.
Materiality Assessment – External Stakeholder Engagement Process
A variety of communication and engagement platforms are in place at Chunghwa Telecom. Different types of external stakeholders like competent government authorities, academia, non-profit organizations, consumers, suppliers, local community representatives, etc. are invited to partake in the assessment and discussion on material ESG issues and voice their valuable opinions so as to further broaden the breadth of view for ESG issue determination and gain insight into the impacts on the issues. The engagement interfaces include:
- Material issues survey on the corporate website: The “Material Survey Questionnaire “has been set up in the ESG section of the corporate website to invite external stakeholders to participate in the identification of ESG issues and offer their perspectives and suggestions.
- Stakeholder forums: open platform for dialogue and exchange to facilitate the understanding and discussion of all stakeholders on ESG issues through organizing and participating in forums/seminars themed with ESG.
- Interviews and questionnaires: The opinions and suggestions of ESG issues from external stakeholders are collected via interviews and questionnaires at various activities/conferences to more comprehensively assess impacts of the ESG issues.
- Community engagement: External stakeholders are invited via social media to partake and put forward their judgements and opinions on ESG topics to broaden the scope and depth on the issues.
- Communication and complaint channels: Various communication platforms and channels, are made available, including online forms, mailbox, and telephone, allowing external stakeholders to directly raise questions, suggestions, or complaints to the Company. The Company responds to and addresses all the received feedback in a timely manner to ensure that the voices of external stakeholders are fully heard, acknowledged, and responded.
Materiality Matrix
