Employee Development Strategy

With the corporate philosophy of “core competency, professionalism, efficiency, and service” at the core, we continue to promote “internal + external innovative talent cultivation action.”

To help employees with all-round development, we established a sound training mechanism. Through the “demand analysis” and “detailed planning” before training and the performance assessment and review after, employees strengthen their professional skills and boost their work efficiency through facilitation of the systematic mechanism, which is also associated with the efficiency of corporate operation.

Talent Cultivation System

New Employee Training

For the new employees to understand the corporate vision, philosophy, values, culture and features as well as rapidly adapt to the requirements and environment at work, we have stipulated “New Recruit Counseling Guidelines for Chunghwa Telecom and Subordinate Institutions” and established the “new recruit mentorship and cultivation system” to accelerate the new employees’ speed to be work-ready through the e-Learning courses in line with the learning habit in the digital era.

In-service Training

We built a function-oriented training system that is divided into professional function and managerial function. The dedicated training institute, Chunghwa Telecom Training Institute, has been set up to offer systematic, hierarchical trainings for employees.

Through the training institute, advanced studies, self-organized trainings, external trainings etc., allow employees to undertake various management trainings and development of professional skills. Meanwhile, e-training is available with e-training combined. Also, through the online satisfaction survey mechanism, the training results are accurately captured. The subjects for development include 100% of the part-time and fixed-term employees.

At the same time, we encourage employees lifelong learning by offering study allowances of up to NT$30,000 per semester. Offering a maximum of 320 hours of official leave per semester to employee in a doctoral program. Also, a one-time bonus of NT$120,000 is awarded to employee that graduates in 4 years, and a one-time bonus of NT$60,000 to the one that graduates in 5 years. Relevant on-the-job training results includes:

  1. Employee training results: Up to 1,663,000 hours spent on employee trainings at Chunghwa Telecom in 2024 with a total training cost of NT$569,201,000 and the average training cost per person of NT$28,258
  2. Advanced studies and certificate training allowances: 294 applicants for the off-duty study allowance in 2024 with a total NT$4,714,000 invested, including allowances for advanced studies, academic diploma, or licenses/certificates, which 100% covered all employees

Executive Succession Plans

Through the objective selection and evaluation mechanisms, we identify candidates, conduct “Individual Development Plan, IDP”, and provide mentor guidance for candidates to develop their business operations and leadership skills.

Regarding the talents for succession, Chunghwa Telecom comprehensively assesses and plans for aspects like the vacancies left by retirees each year, the bench strength(approximately 2-3 times), the focused areas for development, and the gender equality emphasis. Executive Development Plan(EDP)and Talent Development Plan(TDP)are in place to develop candidates for succession in the 3-5 years to come.

Results of the Succession Plans


2021 2022 2023  2024
EDP - 34 persons 20 persons  20 persons
TDP 77 persons 77 persons 45 persons  46 persons

Average Training Hours/Amount in Different Types of Training

Types of Training Total number of people Total Hours (hr) Total Cost (Thousand NTD) Number of people (Male) Number of people (Female) Total Hours (Male) Total Hours (Female) Average Training hour (Male) (hr) Average Training hour (Female) (hr) Average Training Cost per Capita (Male) (Thousand NTD) Average Training Cost per Capita (Female) (Thousand NTD)
Manager & Supervisor Training 34,743 285,003 97,498 19,602 15,141 167,376 117,627 8.54 7.77 55,008 42,490
Expertise & Technical Training 34,736 306,564 104,874 29,712 5,024 272,321 34,243 9.17 6.82 89,706 15,168
Sales & Customer Service Training 7,073 56,832 19,442 3,265 3,808 32,517 24,315 9.96 6.39 8,975 10,467
Occupational Health & Safety Training 20,395 94,632 32,373 12,615 7,780 69,529 25,103 5.51 3.23 20,024 12,349
Information Technology Training 61,861 293,910 100,545 43,901 17,960 210,352 83,558 4.79 4.65 71,354 29,191
E-learning 616,642 626,924 214,469                
Total   1,663,865 569,201                
Average   82.6 28.26                

Notes:
1. E-learning only records the number of class hours, not gender, so only the total hours are presented.
2. The Average Training Hours is calculated on the basis of 20,143 individuals in 2024. 
3. The Average Training Cost per Capita is calculated on the basis of 20,143 individuals in 2024
4. The Average Training Hours is calculated on the basis of 20,143 individuals in 2024.
5. The Average Training Cost per Capita is calculated on the basis of (person-times/total person-times)*total Training Cost in 2024.

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