Happy Workplace

Diversity & Equality

Issue Date:2022/06/30

Gender Equality and Diversity

Chunghwa Telecom is committed to provision of a working environment of dignity and safety for employees. We practice employment diversity as well as equality in remuneration and promotion opportunities, making sure that employees are not subject to discrimination, harassment, unfair treatment arising from ethnicity, gender, religion, age, political leanings, or otherwise protected by applicable laws and regulations.

We attach importance to workforce diversity and employ numerous employees with disabilities, exceeding the statutory requirement by 3.79 times of that stipulated in the People with Disabilities Rights Protection Act. (Employment of 155 employees with disabilities is legally required; 588 are employed as employment of one person with severe disabilities is calculated as two people in accordance with the laws.) In addition, regarding the 51 indigenous employees in service in 2021, we respected their cultures and customs with no violation of their right to work or human rights.

Employee Ethnicity Indicators
Category Share in Total Employees (%) Share in Management (%)
Republic of China 100 100
Foreign national 0 0
Indigenous 0.26 0.15
Diversity Indicators of Females
Indicators Indicators Percentage (%) 2030 Target 2030 Target
Females/Total employees 29.41 -
Females/All Managers 22.2 -
Females/Low-level managers 22.7 -
Females/Senior-level managers (within two levels of CEO) 13.3 20%
Females/Income-generating units 54.15 -
Females in positions of Science, Technology, Engineering, Mathematics (STEM) 17.62 20%
Other Diversity Indicators
Category Percentage in FTEs (%)
Individuals with disabilities 3.33
Employees Age < 30 6.2
Age 30-50 43.85
Age > 50 49.95
Total 100

Equal Pay

Compensation Committee has been established at Chunghwa Telecom to offer competitive compensations for employees, rewarding and sharing fruits of corporate operation performance with employees via the remuneration policy of transparency and equality.

For basic specialist position on the same level, individuals are employed with equal treatment. Also, remunerations are evaluated based on the academic backgrounds/experiences of individuals with relevant expertise and work experiences, regardless of gender or ethnicity.

Equal Pay Indicators Difference (%)
Gap in “mean” pays between male and female 0.7
Gap in “median” pays between male and female 1.2 1.2
Gap in “mean variable bonuses” between male and female 0.2
Gap in “median variable bonuses” between male and female 0.1

Freedom of Association

Chunghwa Telecom is the only telecom operator with labor unions established in Taiwan. In addition to the original Chunghwa Telecom Workers’ Union, there are 14 corporate labor unions approved and established as well. We have signed the collective bargaining agreement with work unions that covers up to 99.21% of employees. In addition, a seat on the Board of Directors is reserved for labor representative to allow the voices of employees fully expressed and represented.

Chunghwa Telecom fully communicates with its employees and does not actively initiate severance of employees. In the last three years, no incident of strike or layoff took place, either. Labor-management meetings and negotiation meetings were organized regularly to maintain an effective communication between the two. There was no notable labor-management negotiation last year (2021).

Chunghwa Telecom abides by Article 16 in the Collective Bargaining Agreement. In the event of transfer of members arising from change to organization (including creation. division, merger, abolition, etc.), the transfer should be made in line with the business needs and respect to the member’s will as well as in accordance with the Five Principles for Transfer stipulated in the Labor Standards Act.

Happiness at Work

To capture employees’ perception with their works, Chunghwa Telecom conducts “Happiness at Work Survey” yearly, probing into topics including working environment, welfare, employee engagement, and identification with corporate transformation in order to capture employees’ thoughts, feelings, and expectations.

The 2021 Happiness at Work Survey was calculated in percentage. A total of 7,466 questionnaires were recovered with a recovery rate of 37.65%. There were 6,979 valid questionnaires with an effective recovery rate of 93.48%.

The survey result indicates an average happiness at work of 82.81 points and an average employee engagement of 90.1 points for the CHT employees. Look forward, we shall continue to respond specifically to the issues reflected by our employees and communicate constantly.

HR-related Awards in 2019-2021
  • “Certificate of Talent Quality-management System (TTQS) – Gold” presented by the Workforce Development Agency, Ministry of Labor to the Telecom Training Institute Kaohsiung in 2019 and 2021
  • “Certificate of Talent Quality-management System (TTQS) – Gold” presented by the Workforce Development Agency, Ministry of Labor to the Telecom Training Institute Headquarters in 2020
  • “Certificate of Talent Quality-management System (TTQS) – Gold” presented by the Workforce Development Agency, Ministry of Labor to the Telecom Training Institute Taichung in 2020
  • “National Talent Development Award” in the Organization (Institution) Category from the Ministry of Labor in December 2021
  • Chunghwa Telecom recognized as “Outstanding Alternative Military Service Unit in 2021 H1” by the National Conscription Agency, Ministry of the Interior

Employee Engagement Survey

Item 2019 2020 2021
Ratio of actively engaged employees(%) 91.25 90 90.1
Coverage (% in total employees) 100 100 100
Management Average Employee Engagement Score in 2021
Low-level Managers 89.75
Mid-level Managers 92.94
Senior-level Managers 94.59
Gender Average Employee Engagement Score in 2021
Male 90.27
Female 89.69