Sustainable Governance


Issue Date:2022/06/30

SDGs Strategies & Actions

Chunghwa Telecom prides itself on being a sustainability pilot. Utilizing our core competencies, we proactively bridge the digital divide and dedicate ourselves in the creation of digital opportunities. Since 2015, we have been committed to alignment with the UN Sustainable Development Goals (SDGs) by 2030, demonstrating our determination in realizing a global sustainable development through actions on the ground.

UN SDGs CHT Actions Aligned with the UN SDGs
  • Bridging the divide in urban-rural communication quality by constructing communication equipment in mountains and offshore islands to ensure information equality
  • Investment of over NT$400 million annually into construction and maintenance of universal telecom services
  • Development of AI agricultural analysis model; establishment of smart agricultural cloud platform to elevate farmer’s productivity in Taiwan
  • Introduction of technology into the agriculture in Taiwan to elevate the yield and quality of produce and assist Taiwan in developing smart quality agriculture via the NB-IoT technology
  • The 1st domestic telecom operator to introduce and 100% certified to ISO 45001 Occupational Health and Safety Management across all branch offices
  • Development of all-round employee care measures, including regular health checkup, health programs like EAP, and hiring of professional doctors and health managers to protect the health and safety of employees
  • Read with You Network Tutoring Program, launched in 2009, to help disadvantaged school children in the rural areas to overcome the urban-rural divide and change their lives via IT network equipment
  • 89 “CHT Good Digital Neighbors” established nationwide to promote digital applications in the rural areas and protect the right to digital access locally
  • Upholding the spirit of the Act of Gender Equality in Employment; Respect for right to work and gender equality; equal pay for all genders
  • CHT “Appeal Review Committee” dedicated to handling employee discrimination cases with the female members accounting for over 50% of the Committee
  • Self-developed environmental sustainability information system to manage the water bills and water use of branch offices nationwide; analyze and manage the water consumption
  • Banqiao IDC certified to ISO14046 Water Footprint by SGS with CHT as the first telecom operator that conducted water footprint inventory
  • Actively development of renewable energy with cumulative installed capacity of solar power of 4,571.94kWp by the end of 2021
  • Two solar power plants in Yilan County with power generation capacity of nearly 3,000kW combined and an estimated 3 million kWh generated per year, reducing nearly 1,600 t-CO₂e annually
  • The only domestic telecom operator with labor unions and collective bargaining agreement signed; 99.21% of employees covered by the collective bargaining agreement; and 1 seat preserved for the labor representative on the Board of Directors
  • EYE Social Innovative Call Center established in 2011 as the first platform to facilitate and provide employment for the visually impaired
  • Ongoing construction of the Fiber to the Home (FTTH) networks with a coverage of 88% in 2021; 30% of 2Gbps ultra-fast broadband network coverage in line with the Digital Nation & Innovative Economy Development Program (2021-2025) (DIGI+)
  • Active construction of mobile networks in rural areas in the spirit of digital equality with 98.54% or more for the mobile broadband services coverage in the rural areas domestically
  • Emphasis on and proactive protection of human rights; no discrimination of any form in response to the core spirits of the UN Universal Declaration of Human Rights and ILO Conventions
  • Compliance with the International Telecommunication Regulations to ensure information equality, including protection of a free flow of information globally, support to the telecom development in developing countries, provision of convenient access to telecom services for the individuals with disabilities, and protection of people’s freedom of speech on telecom networks
  • Development and promotion of various smart solutions to assist Taiwan in building smart, sustainable cities
  • Utilization of IoT technologies to establish “Intelligent Operation Center (IOC)” and help local governments in Taiwan build sustainable, safe, and healthy cities via the smart, systematic, and visualized presentation
  • First Sustainability/ESG Report published in 2007 to disclose corporate ESG information; “Supplier ESG Management Initiative” implemented first in 2008 as the first telecom operator that implemented the supply chain sustainability management
  • Introduction of ISO 20400 Sustainable Procurement – Guidance and enforcement of Sustainability Rating Label to materially implement the sustainability concepts in the supply chain and maximize the procurement influence to create new green opportunities
  • The ISO 14064-1 Greenhouse Gases management system introduced as early as 2008 with over 1,800 buildings and base stations included in the scope of inventory, verified by SGS annually and officially transferred to ISO 14064-1:2018 in 2020
  • First in Taiwan that signed on and responded to the TCFD initiative and joined the CDP Supply Chain Program as the first telecom operator that promoted whole supply chain management action
  • Partnership with Azure Alliance in 2021 to remove plastic debris in the ocean effectively with Marine Vacuum Cleaner featuring the 5G communication capability of high speed and low latency to play our part to “Protect the Ocean; Love the Planet”
  • Collaboration with Dr. Jane Goodall in 2006 hand in hand to care for issues with environmental education and conservation; sponsorship to the Jane Goodall Institute in planning, compiling, and publishing Roots & Shoots Children’s Environmental Education Newsletter
  • “Sustainable Environmental Education” initiated in 2016; visits to environmental education facilities organized for 37 supplier partners to engage “Sustainable Environmental Education” in 2021
  • Ensuring that all personnel conduct business activities with the highest ethical standards and extensively promoting and strengthening the corporate culture of morality and integrity
  • A secure and rigorous employee reporting mechanism in confidence established; third-party verification of compliance by SGS to Corporate Code of Conduct obtained since 2020
  • “Big Neighbor” features utilized with its corporate resources and core competencies leveraged to connect organizations globally and locally to serve specific, vulnerable stakeholders living in rural areas in order to foster a society of digital inclusion
  • Collaboration with the Resource Center for the Visually Impaired, Tamkang University since 1988 with the effort in using telecom technology to support the visually impaired and in developing the Voice-based Personal Assistance App for their convenience in life
  • Joint promotion of Read with You Community Network Tutoring with Fu Jen Catholic University for over 10 years since 2009 that offers supports to students in the rural areas in schoolwork via online network in lieu of road network
  • Collaboration with HackNTU since 2015 to establish the communication environment in the venue for participants to access information via the Internet for innovative solutions