CHT Stakeholder Engagement Programs
A comprehensive stakeholder engagement plan has been stipulated at Chunghwa Telecom, covering regular impact assessment for local stakeholders (local governments, communities, NGOs, and associations), establishment of clear communication channels, and provision of capacity building. Through regular meetings and surveys, Chunghwa Telecom seeks to probe into the needs and opinions of stakeholders, while establishing mechanisms for complaint tracking and handling, to ensure that every voice is heard and responded to.
By establishing a transparent, open, systematic stakeholder engagement system applicable to all the operating sites of Chunghwa Telecom, we ensure that every stakeholder (including local communities and vulnerable groups) can fully partake in discussions on our sustainable development strategies and actions, fostering mutual understanding and cooperation to jointly promote the sustainable development of society, environment, and economy. We will also regularly review the implementation of the engagement plan at each operating site to ensure their effectiveness and consistency.
1. Local Stakeholder (Communities) Impact Assessment
Objective | To capture the impact from the operations of Chunghwa Telecom on local communities and stakeholders and identify potential impacts and opportunities |
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Experience Sharing |
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2. Diverse Smooth Channels for Communication and Engagement
Objective | To provide clear contact information and communication channels for local stakeholders so as to ensure swift and convenient communication of local stakeholders with the Company |
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Experience Sharing |
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3. Capacity-building to Ensure an Effective Communication
Objective | To enhance the engagement capacity of local stakeholders so as to ensure an effective communication with the Company |
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Experience Sharing |
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4. Regular Survey on Stakeholders’ Awareness of the Engagement Policy/Strategies of the Company
Objective | To probe into stakeholders' awareness of the engagement policy and strategies at Chunghwa Telecom, ensuring transparency and effective information communication |
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Experience Sharing | CHT designs easy-to-understand questionnaires after the “Digital Empowerment” event, which will cover not only the event information, but also the company's compliance policy, and send them to the stakeholders of the event either online or offline, in order to understand their awareness of the ESG Engagement Policy and their satisfaction with the event. |
5. Regular Meeting with Local Stakeholders to Identify Emerging Concerns
Objective | To establish a regular communication mechanism to identify and address emerging concerns of stakeholders |
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Experience Sharing |
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6. Establishing A Mechanism to Effectively Track Stakeholder Complaints
Objective | To ensure that complaints and opinions from stakeholders are handled and responded to in a timely and effective manner |
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Experience Sharing |
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