Network Stability Protection
As the biggest integrated telecom service provider in Taiwan, Chunghwa Telecom not only ceaselessly engages in network construction, dedicated to offering the fastest and most stable network services in Taiwan, but also carries the responsibility of ensuring a stable, resilient external/internal communication that is fast and smooth nationwide.
Hence, we relentlessly improve the security protections of various critical infrastructure for communications. With the network redundancy and dispatching capacity combined, together with the core professional telecommunication competences in data and cybersecurity, we ensure the operation continuity of core businesses and smooth communications under threats or disasters through connections upstream and downstream as well as local joint defense strategies.
Information Equality Protection
To ensure information equality, we not only actively enhance the quality of mobile network services in densely populated urban areas, but also place equal emphasis on signal coverage in rural areas.We have achieved 100% 4G coverage across all Administrative regions of Taiwan.
In addition, we proactively respond to the national policy target of “2 Gbps network coverage reaching 90% by 2025” and “Smart Nation Program” (DIGI+) for equal development opportunities to all citizens to inspire innovative applications of digital economy, and complete ultra-broadband network construction in the rural areas. As of 2024, the ultra-broadband network coverage in the rural areas reached 72%.
Free Wi-Fi Access for All
Chunghwa Telecom has been proactively assisting the government in promotion of free Wi-Fi access for all. With a robust platform and 24/7 maintenance and monitoring system, Wi-Fi hotspots are deployed nationwide to suppert the government in achieving the goal of “Free Wi-Fi Access for All.”
No Lone Island in Rural Communications
Aside from the active efforts in network construction, we also stress on the mobile communication quality in the rural areas. The redundant trunks and redundant wireless routers are added and boosted constantly in the rural areas; the capacity of backup power supplies is elevated; the redundancy of resilient platforms is raised to 72 hours or above, so that the rural areas will not lose connections with the outside world owing to power outage from natural disasters.
Network Stability Maintenance Performance
| 2022 | 2023 | 2024 | |||
|---|---|---|---|---|---|
| Mobile Network | Fixed Line | Mobile Network | Fixed Line | ||
| Mean Time to Recovery for System( Min.) | 0.0059 | 0.0245 | 0 | 0.0248 | 0 |
| Mean Time Between Failure for System(Times) | 0.0002 | 0.00006 | 0 | 0.00002 | 0 |
| Mean Time to Recovery for Customer( Min.) | 0 | 390 | 0 | 1,250 | 0 |
Network Outage Incidents and Coping Measures in 2024
| Incident 1 | |
|---|---|
| Item | Mobile communication obstacle in the Wutai Township |
| Obstacle Summary | More than half of the base stations in the Wutai Township, Pingtung County, are out of service. |
| Cause | Accidental cut of fiber optic cable during construction work |
| Corrective | New equipment was added to establish a redundant long-distance circuit in the mountainous area, preventing the recurrence of similar obstacles. |
| Action Implemented | A redundant optical fiber cable route was installed along the access road in Wutai Township to provide physical dual-route redundancy and enhance network resilience throughout the county. |