Employees／Labor Unions
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- 7 Labor-management conferences (to deliberate on 64 proposals)
- 3 Negotiation meeting (to deliberate on 57 proposals)
- 160 mails from employees, all of which have been addressed in a timely manner
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Shareholders／Investors
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- 1 Annual general meeting
- 892 calls from shareholders answered
- 4 Earning results conferences
- 9 NDR and broker investor conferences
- 22 visits or teleconferences with investors
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Customers
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- Approx. 34.94 million cases served by all channels of customer service (including the customer service hotline, customer grievance, call-out care, and text-based customer service chatbot service)
- 13.15 million tickets received
- 29.18 million cases of customer business accepted
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Government Agencies／Parliaments
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- 23 Press conferences and public hearings in total
- 875 appeal and 40 negotiation meetings completed
- 224 business inspections
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Media
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- 437 Press releases in total
- 24 Press conferences in total
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Suppliers
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- Nearly 100 representatives from 76 suppliers attended the “2024 Supplier Sustainability Capability Assessment and Supply Chain ESG Education and Training”
- 60 suppliers completed for the initial audit and follow-up audit of the” second-party audit”
- 75 suppliers participated in the CDP carbon management knowledge education and training and submitted information on the CDP platform.
- 36 suppliers involved in the Environmental Sustainability Tour
- 120 representatives from 43 suppliers attended the 2024 Annual ESG Supplier Conference, 2 of which were awarded for the "Decarbonization Pioneer Award," 1 for the "Green Gold Partnership Award," 1 for the "CDP Rating Excellence Award," and 34 received Gold Level Certificates as Sustainable Supply Chain Partners
- 259 suppliers complete ESG online questionnaire
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Industrial Peers
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Local Communities
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- “Good Digital Neighbors”(GDN): established digital centers in 89 townships nationwide to promote digital learning in rural areas.
- Smart Academy: organized 68 events with participation from 62 communities nationwide.
- Taiwan Senior Heart School: 120 sessions organized, with 10 communities involved.
- Click Taiwan Program: Partnered with the Department of Radio and Television, National Chengchi University, to co-organize the program with 22 communities.
- Click Taiwan Innovative Design Action: Co-organize with 3 communities
- GDN Little Directors: Co-organize with 11 communities
- Empowering digital ability：organized 23 events.
- Promoting positive neighborly interactions：organized 12 events.
- Caring for the disadvantaged：organized 97 events.
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NGO/NPO/ External Organizations
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- 4,495 sessions of NGO and NPO exchanges (visits or attendance) completed to fully address the needs of the aforementioned stakeholders on CSR issues
- "Click Taiwan" program: collaborating with the Department of Radio and Television, National Chengchi University Since 2009 to invite university students from all over Taiwan to long stay in rural communities and tribes to simultaneously document local stories while engaging in community service.
- Digital Innovative Application Series: Collaborating with 5% Design Action, a social enterprise, to promote local communities through design to revitalize local industries.
- GDN Little Directors: Collaborating with award-winning TV and film directors to cultivate children's ability to use digital 3C devices combined with creative thinking, and learn to tell their hometowns stories through visual storytelling.
- Taiwan Senior Heart School: In collaboration with the League For Persons With Disabilities, R.O.C (Taiwan) and the ROC Federation of the Spinal Cord Injured (ROC FSCI) to empower individuals with disabilities to become "Star Lecturers" that go into rural communities to deliver digital courses and skills training to senior citizens, helping rural communities and disadvantaged groups connect with the digital era, bridge the digital divides, and create digital opportunities, realizing digital equality for diverse ethnic groups.
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