Engagement Policy

Engagement Program

Communication Channels

Annual Results

Category

Annual Results

2023 Key Stakeholder Engagement Results

Stakeholder	Results
Employees／Labor Unions	7 Labor-management conferences (to deliberate on 71 proposals) 6 Negotiation meeting (to deliberate on 60 proposals) 89 mails from employees, all of which have been addressed in a timely manner
Shareholders／Investors	1 Annual general meeting 730 calls from shareholders answered 4 Earning results conferences 7 NDR and broker investor conferences 24 visits or teleconferences with investors
Customers	Approx. 34,86 million cases served by all channels of customer service (including the customer service hotline, customer grievance, call-out care, and text-based customer service chatbot service) 13.668 million tickets received 29.534 million cases of customer business accepted
Government Agencies／Parliaments	9 Press conferences and public hearings in total 1,208 appeal and 130 negotiation meetings completed 174 business inspections
Media	346 Press releases in total 27 Press conferences in total
Suppliers	130 individuals from 80 suppliers for “Supplier Sustainability Assessment and Carbon Management Training” 40 suppliers completed for the initial audit and follow-up audit of the” second-party audit” 91 suppliers participated in the CDP carbon management knowledge education and training and submitted information on the CDP platform. 105 individuals from 72 suppliers participated in the "Green Gold Workshop" 45 suppliers involved in the Environmental Sustainability Tour 130 individuals from 54 suppliers participated in the "2023 Annual ESG Supplier Conference" 187 suppliers complete ESG online questionnaire
Industrial Peers	87 conferences attended
Local Communities	“Good Digital Neighbors”(GDN): established digital centers in 89 townships nationwide to promote digital learning in rural areas. Smart Academy: organized 50 events with participation from 27 communities nationwide. Click Taiwan Program: Partnered with the Department of Radio and Television, National Chengchi University, to co-organize the program with 22 communities. Click Taiwan Innovative Design Action: Co-organize with 3 communities GDN Little Directors: Co-organize with 11 communities Empowering digital ability：organized 13 events. Promoting positive neighborly interactions：organized 20 events. Caring for the disadvantaged：organized 47 events.
NGO/NPO/ External Organizations	4,218 sessions of NGO and NPO exchanges (visits or attendance) completed to fully address the needs of the aforementioned stakeholders on CSR issues "Click Taiwan" program: collaborating with the Department of Radio and Television, National Chengchi University Since 2009 to invite university students from all over Taiwan to long stay in rural communities and tribes to simultaneously document local stories while engaging in community service. Digital Innovative Application Series: Collaborating with 5% Design Action, a social enterprise, to promote local communities through design to revitalize local industries. GDN Little Directors: Collaborating with award-winning TV and film directors to cultivate children's ability to use digital 3C devices combined with creative thinking, and learn to tell their hometowns stories through visual storytelling.

Sustainable Governance

Sustainable Development Vision UN SDGs Sustainable Development Organization Stakeholder Engagement Materiality Survey

Materiality Material ESG Performances

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Corporate Governance

Board of Directors Executive Performance & Remuneration Ethical Management Tax Strategy Risk & Crisis Management

Human Rights Management Internal Audit NYSE section 303A

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Excellence & Innovation

Innovation Management

Sustainable Supply Chain

Telecom Industry Value Chain CHT Sustainable Supply Chain Initiatives Supplier Anti Corruption Supplier ESG Program Supplier Selection Mechanism

Supplier Development Program

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Customer Care

Customer Relationship Management Cybersecurity Privacy Protection Stable Network Services

Happy Workplace

Workforce Structure Diversity & Equality Anti-discrimination & Anti-harassment Performance Appraisal and Remuneration Benefits

Training & Development Occupational Health & Safety

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Environmental Sustainability

Environmental Sustainability Strategies and Goal Climate Strategy TCFD Energy Management Program GHG Emissions

Resource Management Environmental Sustainability Actions Biodiversity

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Social Inclusion

Corporate Citizenship / Philanthropy Strategies 5I SDGs Initiative 5G Plastic Free Day Digital Inclusion

Interaction

Latest News Surveys Contact Us Newsletter Subscription Chunghwa Telecom CSR Fan Page

Sustainability (ESG) Report SASB Report TCFD Report TNFD Report

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