Policies and Commitments
The "occupational health and safety" management goal of Chunghwa Telecom is "ongoing improvement in health and safety facilities; establishment of a safe, healthy, comfortable, and friendly working environment; reduction of work-related accidents." To attain its targets in occupational health and safety, Chunghwa Telecom has allocated 123 OHS-certified professionals and hired 45 full-time nurses as the top telecom operator with the largest army of OHS professionals.
Meanwhile, all the branch offices have been 100% introduced and verified against ISO 45001 Occupational Health and Safety Management system. Through an ongoing improvement of its OHS facilities, betterment of its OHS performance, and reduction of occupational accidents, CHT fosters a working environment that is safe, healthy, comfortable, and friendly.
OHS Policies and Commitments
We are committed to a ceaseless improvement of the quality of work and creation a safe, healthy, and comfortable work environment for employees to work without worries. In addition to compliance with relevant national regulations and standards, such as the "Occupational Safety and Health Act" of the Republic of China and ISO 45001 etc., we formulated and are enforcing various occupational health and safety policies and regulations. Also, we actively conduct occupational health and safety education and training for employees, elevating their self-protection awareness and abilities. Hence, we create a safe and healthy work environment for our employees and strive to become a model of occupational health and safety in the industry.
Promotion of Employee Consultation and Participation
To protect the health and safety of our employees, we promote employee consultation and participation, offering consultation as well as mechanisms, time, trainings, and resources necessary to participants. In addition, the Labor Safety and Health Committee is set up across all the CHT branch offices nationwide with labor representatives accounting for one-third thereof in average. Also, "OHS managing units" are in place dedicated to the planning, supervision, and promotion of employee health and safety matters.
Occupational Safety Performance Indicators
Table of Work-related Injuries and Ill Health in 2025
| Item / Category | Employees | Non-Employee Workers | |||||
|---|---|---|---|---|---|---|---|
| Item | Category | Male | Female | Total | Male | Female | Total |
| Injury rate (IR) | Main types of work-related injuries | Traffic accidents, slips and falls, falls from height | Slips and falls, falls from height, cuts and lacerations | ||||
| Number of employees | 14,302 | 6,096 | 20,398 | 3,175 | 3,137 | 6,312 | |
| Number of hours worked (hours) | 24,445,125 | 10,175,566 | 34,620,691 | 6,096,000 | 6,023,040 | 12,119,040 | |
| Number of fatalities as a result of work-related injury | 1 | 0 | 1 | 0 | 0 | 0 | |
| Rate of fatalities as a result of work-related injury rate | 0.04 | 0.00 | 0.03 | 0.00 | 0.00 | 0.00 | |
| Number of high-consequence work-related injuries (excluding fatalities) | 1 | 0 | 1 | 0 | 0 | 0 | |
| Rate of high-consequence work-related injuries (excluding fatalities) | 0.04 | 0.00 | 0.03 | 0.00 | 0.00 | 0.00 | |
| Number of recordable work-related injuries | 10 | 6 | 16 | 5 | 0 | 5 | |
| Rate of recordable work-related injuries | 0.41 | 0.59 | 0.46 | 0.82 | 0.00 | 0.41 | |
| Recordable lost workdays due to occupational injuries | 6,458 | 266 | 6,724 | 43 | 0 | 43 | |
| Recordable occupational injury severity rate (SR) | 264 | 26 | 194 | 7 | 0 | 4 | |
| Occupational injury rate per thousand employees | 0.70 | 0.98 | 0.78 | 1.57 | 0.00 | 0.79 | |
| Occupational disease rate (ODR) | Main types of work-related ill health | - | - | - | - | - | - |
| Number of recordable work-related ill health | 0 | 0 | 0 | 0 | 0 | 0 | |
| Number of fatalities as a result of work-related ill health | 0 | 0 | 0 | 0 | 0 | 0 | |
| Fatalities as a result of work-related ill health rate (ODR) | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | |
Notes:
- Rate of fatalities as a result of work-related injuries is calculated as the number of fatalities resulting from work-related injury divided by the number of hours worked, multiplied by 1,000,000.
- Number of high-consequence work-related injuries rate (excluding fatalities) refers to the number of cases involving more than six months of lost workdays due to disability, excluding fatalities.
- Rate of high-consequence work-related injury rate (excluding fatalities) is calculated as the number of high-consequence work-related injuries divided by the total number of hours worked, multiplied by 1,000,000.
- Number of recordable work-related injuries refers to the total number of cases, including fatalities, permanent total disabilities, permanent partial disabilities, and temporary total disabilities.
- Rate of recordable work-related injuries is calculated as the number of recordable work-related injuries divided by total hours worked, multiplied by 1,000,000.
- Recordable occupational injury severity rate (SR) is calculated as the number of recordable lost workdays due to occupational injuries divided by total working hours, multiplied by 1,000,000.
- Occupational injury rate per thousand employees is calculated as the number of recordable occupational injuries divided by the total number of employees, multiplied by 1,000.
- Fatalities as a result of work-related ill health rate (ODR) is calculated as the number of fatalities as a result of work-related ill health divided by total working hours, multiplied by 1,000,000.
- Non-employee workers refer to individuals or organizations working at CHT's operating sites under contracted arrangements. The most common types of non-employee workers include customer service personnel, retail store service staff, and personnel involved in contracted network maintenance projects, all of whom are included in the data statistics.
- CHT's employee statistics do not include commuting accidents.
