Workforce Structure
There are over 20,000 employees at Chunghwa Telecom with an average age of over 50 years old. Over 5,000 employees are expected to retire in 5 years. Also, nearly 50% of employees will retire in 10 years. Hence, Chunghwa Telecom proactively engages in talent recruitment, vocational trainings, and function inheritance to ensure the manpower stability for corporate operation.
CHT Workforce Recruitment Overview
| Item |
2019 |
2020 |
2021 |
| New hires (individual) |
891 |
909 |
1,180 |
| Open vacancies filled by internal staff (internal recruitment) (%) |
27% |
33% |
38% |
| Average cost per hire (NT$) |
NT$113,028 |
NT$114,091 |
NT$16,824 |
CHT Workforce Structure
| Item |
Total Number of Employees in 2021: 20,247 Employees |
| Male |
Female |
| Total Number of Employees |
14,293(70.59%) |
5,954(29.41%) |
| Age ≤ 29 |
1,032(5.10%) |
223(1.10%) |
| Age 30-50 |
6,399(31.60%) |
2,479(12.25%) |
| Age ≥ 51 |
6,862(33.89%) |
3,252(16.06%) |
Organizational Transformation
In response to the fierce competitive environment, rapid technical development, and ceaseless innovation of business model for emerging services, Chunghwa Telecom carried out its organization restructuring on January 1, 2022. For its employees to understand the purpose and necessity of the transformation, the Company has organized communication and briefing sessions for employees of different levels since 2020. At least 400 sessions of communication and briefing sessions and 12 workers’ union communication meetings were held. Also, the transformation communication website was launched in June 2021. Our employees can send their opinions via the website, which will be responded by relevant units.
The organization restructuring of the Company was a structural adjustment to the affiliated relationships between institutions and units, without any impact to the labor rights of employees or the relevant labor terms, nor would the Company actively sever any employee. The Company also assists its employees in adaptation of the organization operation after the restructuring and respects their career developments and plans, so that employees can put their talents and strengths in good use on the positions fit for them, realizing their self-worth and CHT’s corporate vision.
HR Metrics
New Hires in 2021
| Item |
Number of people |
% |
| Number of new hires |
1,180 |
5.8% of total employees |
| Number of new hires separated |
15 |
1.3% of total employees |
| Gender |
Male |
1,004 |
85% |
| Female |
176 |
15% |
| Age |
≤ 29 |
409 |
34.7% |
| 30~50 |
767 |
65% |
| ≥ 51 |
4 |
0.3% |
Note: New hire rate = new hires/[(number of employees at the beginning of the period + number of employees at the end of the period)/2]
New Hires over the Years
Unit: people
| Onboard Year |
Age |
Male |
Female |
Total |
| 2018 |
<30 |
174 |
37 |
211 |
| 30-50 |
259 |
90 |
349 |
| >50 |
3 |
0 |
3 |
| 2018 Total |
436 |
127 |
563 |
| 2019 |
<30 |
303 |
87 |
390 |
| 30-50 |
398 |
101 |
499 |
| >50 |
1 |
1 |
2 |
| 2019 Total |
702 |
189 |
891 |
| 2020 |
<30 |
303 |
112 |
415 |
| 30-50 |
422 |
72 |
494 |
| 2020 Total |
725 |
184 |
909 |
| 2021 |
<30 |
340 |
69 |
409 |
| 30-50 |
660 |
107 |
767 |
| >50 |
4 |
0 |
4 |
| 2021 Total |
1,004 |
176 |
1,180 |
| Total |
2,867 |
676 |
3,543 |
Employee Turnover/Retired in 2021
| Gender |
Male |
% |
Female |
% |
| Number of Employee Turnover/retired |
1,827 (8.97% of total employee) |
| Age ≤ 29 |
50 |
2.74% |
10 |
0.55% |
| Age 30~50 |
59 |
3.23% |
28 |
1.53% |
| Age > 50 |
1,369 |
74.93% |
311 |
17.02% |
Note:
1. Turnover (separated + retired) rate = employees separated or retired/[(number of employees at the beginning of the period + number of employees at the end of the period)/2]
2. 148 employees separated (0.72% of total number of employees); 1,679 employees retired (8.25% of total number of employees) in 2021
3. Turnover rates in 2018-2020: 3.97 %; 5.76 %; 7.77%
Employee Turnover
| Item |
2019 |
2020 |
2021 |
| Total turnover rate(%) |
5.92 |
8.06 |
9.20 |
| Voluntary turnover rate(%) |
5.74 |
7.82 |
9.02 |
| Data coverage(%) |
100 |
100 |
100 |
Note: The voluntary turnover rate of employees is mainly due to the high number of retirement. The percentages are 4.49%, 6.30% and 7.03% from 2019 to 2021, respectively.
Employee Turnover (by Age)
| Item |
Age |
2019 |
2020 |
2021 |
| Total turnover rate |
<30 |
0.05 |
0.18 |
0.29 |
| 30-50 |
0.46 |
0.43 |
0.45 |
| >50 |
5.42 |
7.45 |
8.46 |
| Voluntary turnover rate |
<30 |
0.05 |
0.18 |
0.28 |
| 30-50 |
0.44 |
0.38 |
0.44 |
| >50 |
5.25 |
7.27 |
8.30 |
Employee Turnover (by Gender)
| Item |
Gender |
2019 |
2020 |
2021 |
| Total turnover rate(%) |
M |
4.82 |
6.54 |
7.45 |
| F |
1.10 |
1.52 |
1.75 |
| Voluntary turnover rate(%) |
M |
4.68 |
6.34 |
7.30 |
| F |
1.06 |
1.49 |
1.72 |
Internal recruit of Employees
| Item (Unit:people) |
2018 |
2019 |
2020 |
2021 |
|
Number of open position
|
341
|
229
|
193
|
383
|
|
Number of internal candidates hired
|
93
|
61
|
63
|
146
|
|
Percentage of open positions filled by internal candidates
|
27%
|
27%
|
33%
|
38%
|
|
Male
|
64
|
42
|
44
|
96
|
|
Female
|
29
|
19
|
19
|
50
|
|
Age < 30
|
3
|
3
|
6
|
5
|
|
Age 30-50
|
78
|
56
|
44
|
120
|
|
Age >50
|
12
|
2
|
13
|
21
|
