Happy Workplace

Workforce Structure

Issue Date:2022/06/30

Workforce Structure

There are over 20,000 employees at Chunghwa Telecom with an average age of over 50 years old. Over 5,000 employees are expected to retire in 5 years. Also, nearly 50% of employees will retire in 10 years. Hence, Chunghwa Telecom proactively engages in talent recruitment, vocational trainings, and function inheritance to ensure the manpower stability for corporate operation.

CHT Workforce Recruitment Overview
Item 2019 2020 2021
New hires (individual) 891 909 1,180
Open vacancies filled by internal staff (internal recruitment) (%) 27% 33% 38%
Average cost per hire (NT$) NT$113,028 NT$114,091 NT$16,824
CHT Workforce Structure
Item Total Number of Employees in 2021: 20,247 Employees
Male Female
Total Number of Employees 14,293(70.59%) 5,954(29.41%)
Age ≤ 29 1,032(5.10%) 223(1.10%)
Age 30-50 6,399(31.60%) 2,479(12.25%)
Age ≥ 51 6,862(33.89%) 3,252(16.06%)
Organizational Transformation

In response to the fierce competitive environment, rapid technical development, and ceaseless innovation of business model for emerging services, Chunghwa Telecom carried out its organization restructuring on January 1, 2022. For its employees to understand the purpose and necessity of the transformation, the Company has organized communication and briefing sessions for employees of different levels since 2020. At least 400 sessions of communication and briefing sessions and 12 workers’ union communication meetings were held. Also, the transformation communication website was launched in June 2021. Our employees can send their opinions via the website, which will be responded by relevant units.

The organization restructuring of the Company was a structural adjustment to the affiliated relationships between institutions and units, without any impact to the labor rights of employees or the relevant labor terms, nor would the Company actively sever any employee. The Company also assists its employees in adaptation of the organization operation after the restructuring and respects their career developments and plans, so that employees can put their talents and strengths in good use on the positions fit for them, realizing their self-worth and CHT’s corporate vision.

HR Metrics

New Hires in 2021
Item Number of people %
Number of new hires 1,180 5.8% of total employees
Number of new hires separated 15 1.3% of total employees
Gender Male 1,004 85%
Female 176 15%
Age ≤ 29 409 34.7%
30~50 767 65%
≥ 51 4 0.3%
Note: New hire rate = new hires/[(number of employees at the beginning of the period + number of employees at the end of the period)/2]
New Hires over the Years

Unit: people

Onboard Year Age Male Female Total
2018 <30 174 37 211
30-50 259 90 349
>50 3 0 3
2018 Total 436 127 563
2019 <30 303 87 390
30-50 398 101 499
>50 1 1 2
2019 Total 702 189 891
2020 <30 303 112 415
30-50 422 72 494
2020 Total 725 184 909
2021 <30 340 69 409
30-50 660 107 767
>50 4 0 4
2021 Total 1,004 176 1,180
Total 2,867 676 3,543
Employee Turnover/Retired in 2021
Gender Male % Female %
Number of Employee Turnover/retired 1,827 (8.97% of total employee)
Age ≤ 29 50 2.74% 10 0.55%
Age 30~50 59 3.23% 28 1.53%
Age > 50 1,369 74.93% 311 17.02%

Note:
1. Turnover (separated + retired) rate = employees separated or retired/[(number of employees at the beginning of the period + number of employees at the end of the period)/2]
2. 148 employees separated (0.72% of total number of employees); 1,679 employees retired (8.25% of total number of employees) in 2021
3. Turnover rates in 2018-2020: 3.97 %; 5.76 %; 7.77%

Employee Turnover
Item 2019 2020 2021
Total turnover rate(%) 5.92 8.06 9.20
Voluntary turnover rate(%) 5.74 7.82 9.02
Data coverage(%) 100 100 100

Note: The voluntary turnover rate of employees is mainly due to the high number of retirement. The percentages are 4.49%, 6.30% and 7.03% from 2019 to 2021, respectively.

Employee Turnover (by Age)
Item Age 2019 2020 2021
Total turnover rate <30 0.05 0.18 0.29
30-50 0.46 0.43 0.45
>50 5.42 7.45 8.46
Voluntary turnover rate <30 0.05 0.18 0.28
30-50 0.44 0.38 0.44
>50 5.25 7.27 8.30
Employee Turnover (by Gender)
Item Gender 2019 2020 2021
Total turnover rate(%) M 4.82 6.54 7.45
F 1.10 1.52 1.75
Voluntary turnover rate(%) M 4.68 6.34 7.30
F 1.06 1.49 1.72
Internal recruit of Employees
Item (Unit:people) 2018 2019 2020 2021
Number of open position 341 229 193 383
Number of internal candidates hired 93 61 63 146
Percentage of open positions filled by internal candidates 27% 27% 33% 38%
Male 64 42 44 96
Female 29 19 19 50
Age < 30 3 3 6 5
Age 30-50 78 56 44 120
Age >50 12 2 13 21