Workforce Structure
In 2022, There are nearly 20,000 employees at Chunghwa Telecom with an average age of nearly 50 years old. The total number of retiree is over 1,500 (accounting for 7.83% of the total workforce). Nearly 5,000 employees are expected to retire in 5 years. Also, nearly 50% of employees will retire in 10 years (senior managers included).
Hence, Chunghwa Telecom proactively engages in talent recruitment, vocational trainings, and function inheritance. Furthermore, it promotes optimization of the recruitment process. By streamlining operating procedures, concentrating recruitment resources, setting up permanent vacancies, and agile recruitment, Chunghwa Telecom reduces recruitment costs, strengthens recruitment efficiency, and accelerates the arrival of talents to ensure the manpower stability for corporate operation.
CHT Workforce Recruitment Overview
| Item |
2019 |
2020 |
2021 |
2022 |
| New hires (individual) |
891 |
909 |
1,180 |
1,510 |
| Open vacancies filled by internal staff (internal recruitment) (%) |
27% |
33% |
38% |
29% |
| Average cost per hire (NT$) |
13,028 |
14,091 |
6,824 |
4,704 |
CHT Workforce Structure
| Item |
Total Number of Employees in 2022: 19,999 Employees |
| Male |
Female |
| Total Number of Employees |
14,016（70.08%） |
5,983（29.92%） |
| ≤ 29 |
1,146（5.730%） |
304（1.52%） |
| 30~50 |
7,061（35.31%） |
2,572（12.86%） |
| ≥ 51 |
5,809（29.05%） |
3,107（15.54%） |
Organization Restructuring
In response to the fierce competitive environment, rapid technical development, and ceaseless innovation of business model for emerging services, Chunghwa Telecom carried out its organization restructuring on January 1, 2022. For its employees to understand the purpose and necessity of the organization restructuring, the Company has organized communication and briefing sessions for employees of different levels since 2020. At least 400 sessions of communication and briefing sessions and 12 workers’ union communication meetings were held. Also, the communication website for organization restructuring was launched in June 2021. Our employees can send their opinions via the website, which will be responded by relevant units.
The organization restructuring of the Company was a structural adjustment to the affiliated relationships between institutions and units, without any impact to the labor rights of employees or the relevant labor terms, and the Company did not lay off employees due to this organization restructuring. The Company also assists its employees in adaptation of the organization operation after the restructuring and respects their career developments and plans, so that employees can put their talents and strengths in good use on the positions fit for them, realizing their self-worth and CHT’s corporate vision.
HR Metrics
New Hires in 2022
| Item |
Number of people |
％ of total Employees |
％ of Employees in Each Category |
| Number of new hires |
1,510 |
- |
7.6 |
| Number of new hires separated |
28 |
1.9 |
- |
| Gender |
Male |
1,177 |
77.9 |
8.4 |
| Female |
333 |
22 |
5.6 |
| Age |
≤ 29 |
526 |
34.8 |
36 |
| 30~50 |
978 |
64.8 |
10 |
| ≥ 51 |
6 |
0.4 |
0.07 |
Note: New hire rate = Number of New Hires /Number of end-year-employees for each category
New Hires over the Years
| Onboard Year |
Age |
Male |
Female |
Total |
| 2019 |
<30 |
303 |
87 |
390 |
| 30-50 |
398 |
101 |
499 |
| >50 |
1 |
1 |
2 |
| 2019 Total |
702 |
189 |
891 |
| 2020 |
<30 |
303 |
112 |
415 |
| 30-50 |
422 |
72 |
494 |
| 2020 Total |
725 |
184 |
909 |
| 2021 |
<30 |
340 |
69 |
409 |
| 30-50 |
660 |
107 |
767 |
| >50 |
4 |
0 |
4 |
| 2021 Total |
1,004 |
176 |
1,180 |
| 2022 |
<30 |
397 |
129 |
526 |
| 30-50 |
776 |
202 |
978 |
| >50 |
4 |
2 |
6 |
| 2022 Total |
1,177 |
333 |
1,510 |
| Total |
3,608 |
882 |
4,490 |
Employee Turnover/Retired in 2022
| Gender |
Male (individual) |
% |
Female (individual) |
% |
| Number of Employee Turnover/retired |
1,575 (7.9 % of total employee) |
| ≤ 29 |
29 |
2.53 |
6 |
1.97 |
| 30~50 |
103 |
1.46 |
30 |
1.17 |
| ≥ 51 |
1,166 |
20.07 |
241 |
7.76 |
Note:
- Turnover (separated + retired) rate = number of employees separated or retired/number of end-year-employee for each category
- 173 employees separated (0.87% of total number of employees); 1,402 employees retired (7.01% of total number of employees) in 2022
- Turnover rates in 2019, 2020 and 2021: 5.75 %; 7.77%; 8.97 %. The turnover (separated + retired) rates in 2019, 2020 and 2021 = employees separated or retired/[(number of employees at the beginning of the period + number of employees at the end of the period)/2]
Employee Turnover
| Item |
2019 |
2020 |
2021 |
2022 |
| Total turnover rate (%) |
5.92 |
8.06 |
9.20 |
8.06 |
| Voluntary turnover rate (%) |
5.74 |
7.82 |
9.02 |
7.87 |
| Data coverage (%) |
100 |
100 |
100 |
100 |
Note: The voluntary turnover rate of employees is mainly due to the high number of retirement. The percentages are 4.49%, 6.30%, 7.03% and 5.90% from 2019 to 2022, respectively.
Employee Turnover (by Age)
| Item |
Age |
2019 |
2020 |
2021 |
2022 |
| Total turnover rate |
<30 |
0.05 |
0.18 |
0.29 |
0.18 |
| 30-50 |
0.46 |
0.43 |
0.45 |
0.71 |
| >50 |
5.42 |
7.45 |
8.46 |
7.18 |
| Voluntary turnover rate |
<30 |
0.05 |
0.18 |
0.28 |
0.18 |
| 30-50 |
0.44 |
0.38 |
0.44 |
0.66 |
| >50 |
5.25 |
7.27 |
8.30 |
7.04 |
Employee Turnover (by Gender)
| Item |
Gender |
2019 |
2020 |
2021 |
2022 |
| Total turnover rate(%) |
Male |
4.82 |
6.54 |
7.45 |
6.64 |
| Female |
1.10 |
1.52 |
1.75 |
1.42 |
| Voluntary turnover rate(%) |
Male |
4.68 |
6.34 |
7.30 |
6.49 |
| Female |
1.06 |
1.49 |
1.72 |
1.39 |
Internal Recruit of Employees
| Item (Unit: people) |
2018 |
2019 |
2020 |
2021 |
2022 |
|
Number of open position
|
341
|
229
|
193
|
383
|
1,287 |
|
Number of internal candidates hired
|
93
|
61
|
63
|
146
|
371 |
|
Percentage of open positions filled by internal candidates
|
27%
|
27%
|
33%
|
38%
|
29% |
|
Male
|
64
|
42
|
44
|
96
|
221 |
|
Female
|
29
|
19
|
19
|
50
|
150 |
|
30
|
3
|
3
|
6
|
5
|
6 |
|
30-50
|
78
|
56
|
44
|
120
|
290 |
|
>50
|
12
|
2
|
13
|
21
|
75 |
