Workforce Structure
As of 2024, there are more than 20,000 employees at Chunghwa Telecom with an average age of 45.16 years old. Meanwhile, there were also over 1,100 voluntarily severed or retired (accounting for 5.58% of the total workforce). In the next 5 years, nearly 4,000 employees are expected to leave due to reaching the age for retirement. In the following 10 years, 1/3 of the workforce will reach retirement age. This wave of retirements will also include the incumbent executives.
In response to the foreseeable workforce changes, we are actively promoting diverse talent acquisition strategies. In addition to recruiting entry-level personnel to supplement our core business workforce, we are also gradually expanding the recruitment of elite talent for emerging businesses. As such, we are actively engaged in internal actions for talent development and functional transfer so as to strengthen and consolidate our human capital.
CHT Workforce Recruitment Overview
| Item | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| New hires（persons） | 1,180 | 1,510 | 1,584 | 1,480 |
| Open vacancies filled by internal staff (internal recruitment)（%） | 38 | 29 | 30 | 30 |
| Average cost per hire（NT$） | 6,824 | 4,704 | 4,781 | 5,531 |
Note: The average recruitment cost increased in 2024 primarily due to the challenges of a low birthrate in Taiwan. Also, such increase aligns with the advancement in digital transformation and sustainable development as well as the in-depth campus engagement strategy of the Company. Hence, the investment in human capital was actively increased, the frequency and scale of campus recruitment efforts were raised, and the collaborations with schools were strengthened, so as to proactively recruit talents of new generation to ensure the future competitiveness of the organization.
CHT Workforce Structure
| Item | Total Number of Employees in 2024: 20,143 Employees | |||
|---|---|---|---|---|
| Male（persons） | Male（%） | Female（persons） | Female（%） | |
| Total Number of Employees | 14,042 | 69.7116 | 6,101 | 30.2884 |
| ≤ 29 | 1,519 | 7.5411 | 457 | 2.2688 |
| 30~50 | 8,228 | 40.8479 | 2,875 | 14.2729 |
| ≥ 51 | 4,295 | 21.3225 | 2,769 | 13.7467 |
Organization Restructuring
In response to the fierce competitive environment, rapid technical development, and ceaseless innovation of business model for emerging services, Chunghwa Telecom carried out its organization restructuring in 2022.
For its employees to understand the purpose and necessity of the organization restructuring, at least 400 sessions of communication and briefing sessions and 12 workers' union communication meetings were held annually. Also, the communication website for organization restructuring was launched in June 2021. Our employees can send their opinions via the website, which will be responded by relevant units.
The organization restructuring of the Company was a structural adjustment to the affiliated relationships between institutions and units, without any impact to the labor rights of employees or the relevant labor terms, and the Company did not lay off employees due to this organization restructuring. The Company also assists its employees in adaptation of the organization operation after the restructuring and respects their career developments and plans, so that employees can put their talents and strengths in good use on the positions fit for them, realizing their self-worth and CHT's corporate vision.
HR Metrics
New Hires in 2024
| Item | Number of people | ％ of total Employees | ％ of Employees in Each Category | |
|---|---|---|---|---|
| Number of new hires | 1,480 | - | 7.3474 | |
| Number of new hires separated | 43 | 2.9 | - | |
| Gender | Male | 1,121 | 75.7432 | 7.9832 |
| Female | 359 | 24.2568 | 5.8843 | |
| Age | ≤ 29 | 696 | 47.0270 | 35.2226 |
| 30~50 | 780 | 52.7027 | 7.0251 | |
| ≥ 51 | 4 | 0.2703 | 0.0566 | |
Note: New hire rate = Number of New Hires /Number of end-year-employees for each category.
New Hires over the Years
| Onboard Year | Age | Male(persons) | Female(persons) | Total(persons) |
|---|---|---|---|---|
| 2021 | ≤ 29 | 340 | 69 | 409 |
| 30-50 | 660 | 107 | 767 | |
| ≥ 51 | 4 | 0 | 4 | |
| 2021 total | 1,004 | 176 | 1,180 | |
| 2022 | ≤ 29 | 397 | 129 | 526 |
| 30-50 | 776 | 202 | 978 | |
| ≥ 51 | 4 | 2 | 6 | |
| 2022 total | 1,177 | 333 | 1,510 | |
| 2023 | ≤ 29 | 536 | 162 | 698 |
| 30-50 | 656 | 225 | 881 | |
| ≥ 51 | 4 | 1 | 5 | |
| 2023 total | 1,196 | 388 | 1,584 | |
| 2024 | ≤ 29 | 519 | 177 | 696 |
| 30-50 | 598 | 182 | 780 | |
| ≥ 51 | 4 | 0 | 4 | |
| 2024 total | 1,121 | 359 | 1,480 | |
| Total | 4,498 | 1,256 | 5,754 | |
Employee Turnover/Retired in 2024
| Gender | Male（persons） | Male（%） | Female（persons） | Female（%） |
|---|---|---|---|---|
| Number of Employee Turnover/retired | 131（0.65% of total employee） | |||
| ≤ 29 | 23 | 1.51 | 10 | 2.19 |
| 30~50 | 70 | 0.85 | 25 | 0.87 |
| ≥ 51 | 1 | 0.02 | 2 | 0.07 |
Note:
- Turnover rate = number of employees separated or retired/number of end-year-employee for each category.
- 131 employees separated (0.65% of total number of employees) in 2024.
- There are 4 involuntary turnover in 2024
Employee Turnover
| Item | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total turnover rate（%） | 9.20 | 8.06 | 6.92 | 6.29 |
| Voluntary turnover rate（%） | 9.02 | 7.87 | 6.74 | 6.17 |
| Data coverage（%） | 100 | 100 | 100 | 100 |
Note: The voluntary turnover rate of employees is mainly due to the high number of retirement. The percentages are 7.03%, 5.90%, 5.14% and 4.82% from 2021 to 2024, respectively.
Employee Turnover（by Age）
| Item | Age | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Total turnover rate（%） | ≤ 29 | 0.29 | 0.18 | 0.18 | 0.17 |
| 30-50 | 0.45 | 0.71 | 0.51 | 0.52 | |
| ≥ 51 | 8.46 | 7.18 | 6.24 | 5.59 | |
| Voluntary turnover rate（%） | ≤ 29 | 0.28 | 0.18 | 0.16 | 0.15 |
| 30-50 | 0.44 | 0.66 | 0.47 | 0.52 | |
| ≥ 51 | 8.30 | 7.04 | 6.11 | 5.50 |
Employee Turnover (by Gender)
| Item | Gender | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Total turnover rate（%） | Male | 7.45 | 6.64 | 5.53 | 4.79 |
| Female | 1.75 | 1.42 | 1.39 | 1.49 | |
| Voluntary turnover rate（%） | Male | 7.30 | 6.49 | 5.39 | 4.70 |
| Female | 1.72 | 1.39 | 1.35 | 1.46 |
Internal Recruit of Employees
| Item (Unit: people) | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of open position | 383 | 1,287 | 842 | 305 |
| Number of internal candidates hired | 146 | 371 | 249 | 91 |
| Percentage of open positions filled by internal candidates (%) | 38.1201 | 28.8267 | 29.5724 | 29.8361 |
| Male | 96 | 221 | 185 | 66 |
| Female | 50 | 150 | 64 | 25 |
| ≤ 29 | 5 | 6 | 2 | 1 |
| 30-50 | 120 | 290 | 215 | 71 |
| ≥ 51 | 21 | 75 | 32 | 19 |