Workforce Structure

As of 2023, there are more than 20,000 employees at Chunghwa Telecom with an average age of nearly 46 years old. Meanwhile, there were also over 1,300 voluntarily severed or retired (accounting for 6.6% of the total workforce). In the next 5 years, nearly 4,000 employees are expected to leave due to reaching the age for retirement. In the following 10 years, 1/3 of the workforce will reach retirement age. This wave of retirements will also include the incumbent executives.

In response to the foreseeable workforce changes, we are actively promoting diverse talent acquisition strategies. In addition to recruiting entry-level personnel to supplement our core business workforce, we are also gradually expanding the recruitment of elite talent for emerging businesses. As such, we are actively engaged in internal actions for talent development and functional transfer so as to strengthen and consolidate our human capital.

CHT Workforce Recruitment Overview

Item	2020	2021	2022	2023
New hires（individual）	909	1,180	1,510	1,584
Open vacancies filled by internal staff (internal recruitment)（%）	33%	38%	29%	30%
Average cost per hire（NT$）	14,091	6,824	4,704	4,781

CHT Workforce Structure

Item	Total Number of Employees in 2023: 20,008 Employees
Item	Male（individual）	Male（%）	Female（individual）	Female（%）
Total Number of Employees	13,960	69.7721	6,048	30.2279
≤ 29	1,346	6.7273	382	1.9092
30~50	7,635	38.1597	2,723	13.6096
≥ 51	4,979	24.885	2,943	14.7091

Organization Restructuring

In response to the fierce competitive environment, rapid technical development, and ceaseless innovation of business model for emerging services, Chunghwa Telecom carried out its organization restructuring in 2022.

For its employees to understand the purpose and necessity of the organization restructuring, at least 400 sessions of communication and briefing sessions and 12 workers' union communication meetings were held annually. Also, the communication website for organization restructuring was launched in June 2021. Our employees can send their opinions via the website, which will be responded by relevant units.

The organization restructuring of the Company was a structural adjustment to the affiliated relationships between institutions and units, without any impact to the labor rights of employees or the relevant labor terms, and the Company did not lay off employees due to this organization restructuring. The Company also assists its employees in adaptation of the organization operation after the restructuring and respects their career developments and plans, so that employees can put their talents and strengths in good use on the positions fit for them, realizing their self-worth and CHT's corporate vision.

HR Metrics

New Hires in 2023

Item		Number of people	％ of total Employees	％ of Employees in Each Category
Number of new hires		1,584	-	7.9168
Number of new hires separated		31	1.9571	-
Gender	Male	1,196	75.5051	8.5673
Gender	Female	388	24.4949	6.4153
Age	≤ 29	698	44.0657	40.3935
	30~50	881	55.6187	8.5055
	≥ 51	5	0.3157	0.0631

Note: New hire rate = Number of New Hires /Number of end-year-employees for each category.

New Hires over the Years

Onboard Year	Age	Male	Female	Total
2020	<30	303	112	415
	30-50	422	72	494
	>50	0	0	0
2020 total		725	184	909
2021	<30	340	69	409
	30-50	660	107	767
	>50	4	0	4
2021 total		1,004	176	1,180
2022	<30	397	129	526
	30-50	776	202	978
	>50	4	2	6
2022 total		1,177	333	1,510
2023	<30	536	162	698
	30-50	656	225	881
	>50	4	1	5
2023 total		1,196	388	1,584
Total		4,102	1,081	5,183

Employee Turnover/Retired in 2023

Gender	Male（individual）	Male（%）	Female （individual）	Female （%）
Number of Employee Turnover/retired	134（0.6697 % of total employee）
≤ 29	22	1.6345	11	2.8796
30~50	70	0.9168	26	0.9548
≥ 51	4	0.0803	1	0.034

Note:

Turnover rate = number of employees separated or retired/number of end-year-employee for each category.
134 employees separated (0.67% of total number of employees) in 2023.

Employee Turnover

Item	2020	2021	2022	2023
Total turnover rate（%）	8.06	9.2	8.06	6.92
Voluntary turnover rate（%）	7.82	9.02	7.87	6.74
Data coverag（%）	100	100	100	100

Note: The voluntary turnover rate of employees is mainly due to the high number of retirement. The percentages are 6.30%, 7.03%, 5.90% and 5.14% from 2020 to 2023, respectively.

Employee Turnover（by Age）

Item	Age	2020	2021	2022	2023
Total turnover rate（%）	<30	0.18	0.29	0.18	0.18
	30-50	0.43	0.45	0.71	0.51
	>50	7.45	8.46	7.18	6.24
Voluntary turnover rate（%）	<30	0.18	0.28	0.18	0.16
	30-50	0.38	0.44	0.66	0.47
	>50	7.27	8.30	7.04	6.11

Employee Turnover (by Gender)

Item	Gender	2020	2021	2022	2023
Total turnover rate（%）	Male	6.54	7.45	6.64	5.53
Total turnover rate（%）	Female	1.52	1.75	1.42	1.39
Voluntary turnover rate（%）	Male	6.34	7.30	6.49	5.39
Voluntary turnover rate（%）	Female	1.49	1.72	1.39	1.35

Internal Recruit of Employees

Item (Unit: people)	2019	2020	2021	2022	2023
Number of open position	229	193	383	1,287	842
Number of internal candidates hired	61	63	146	371	249
Percentage of open positions filled by internal candidates	26.6376 %	32.6425%	38.1201%	28.8267%	29.5724%
Male	42	44	96	221	185
Female	19	19	50	150	64
<30	3	6	5	6	2
30-50	56	44	120	290	215
>50	2	13	21	75	32