Happy Workplace

Workforce Structure

Issue Date:2023/09/14

Workforce Structure

In 2022, There are nearly 20,000 employees at Chunghwa Telecom with an average age of nearly 50 years old. The total number of retiree is over 1,500 (accounting for 7.83% of the total workforce). Nearly 5,000 employees are expected to retire in 5 years. Also, nearly 50% of employees will retire in 10 years (senior managers included).

Hence, Chunghwa Telecom proactively engages in talent recruitment, vocational trainings, and function inheritance. Furthermore, it promotes optimization of the recruitment process. By streamlining operating procedures, concentrating recruitment resources, setting up permanent vacancies, and agile recruitment, Chunghwa Telecom reduces recruitment costs, strengthens recruitment efficiency, and accelerates the arrival of talents to ensure the manpower stability for corporate operation.

CHT Workforce Recruitment Overview
Item 2019 2020 2021 2022
New hires (individual) 891 909 1,180 1,510
Open vacancies filled by internal staff (internal recruitment) (%) 27% 33% 38% 29%
Average cost per hire (NT$) 13,028 14,091 6,824 4,704
CHT Workforce Structure
Item Total Number of Employees in 2022: 19,999 Employees
Male Female
Total Number of Employees 14,016(70.08%) 5,983(29.92%)
≤ 29 1,146(5.730%) 304(1.52%)
30~50 7,061(35.31%) 2,572(12.86%)
≥ 51 5,809(29.05%) 3,107(15.54%)
Organization Restructuring

In response to the fierce competitive environment, rapid technical development, and ceaseless innovation of business model for emerging services, Chunghwa Telecom carried out its organization restructuring on January 1, 2022. For its employees to understand the purpose and necessity of the organization restructuring, the Company has organized communication and briefing sessions for employees of different levels since 2020. At least 400 sessions of communication and briefing sessions and 12 workers’ union communication meetings were held. Also, the communication website for organization restructuring was launched in June 2021. Our employees can send their opinions via the website, which will be responded by relevant units.

The organization restructuring of the Company was a structural adjustment to the affiliated relationships between institutions and units, without any impact to the labor rights of employees or the relevant labor terms, and the Company did not lay off employees due to this organization restructuring. The Company also assists its employees in adaptation of the organization operation after the restructuring and respects their career developments and plans, so that employees can put their talents and strengths in good use on the positions fit for them, realizing their self-worth and CHT’s corporate vision.

HR Metrics

New Hires in 2022
Item Number of people % of total Employees % of Employees in Each Category
Number of new hires 1,510 - 7.6
Number of new hires separated 28 1.9 -
Gender Male 1,177 77.9 8.4
Female 333 22 5.6
Age ≤ 29 526 34.8 36
30~50 978 64.8 10
≥ 51 6 0.4 0.07

Note: New hire rate = Number of New Hires /Number of end-year-employees for each category

New Hires over the Years
Onboard Year Age Male Female Total
2019 <30 303 87 390
30-50 398 101 499
>50 1 1 2
2019 Total 702 189 891
2020 <30 303 112 415
30-50 422 72 494
2020 Total 725 184 909
2021 <30 340 69 409
30-50 660 107 767
>50 4 0 4
2021 Total 1,004 176 1,180
2022 <30 397 129 526
30-50 776 202 978
>50 4 2 6
2022 Total 1,177 333 1,510
Total 3,608 882 4,490
Employee Turnover/Retired in 2022
Gender Male (individual) % Female (individual) %
Number of Employee Turnover/retired 1,575 (7.9 % of total employee)
≤ 29 29 2.53 6 1.97
30~50 103 1.46 30 1.17
≥ 51 1,166 20.07 241 7.76

Note:

  • Turnover (separated + retired) rate = number of employees separated or retired/number of end-year-employee for each category
  • 173 employees separated (0.87% of total number of employees); 1,402 employees retired (7.01% of total number of employees) in 2022
  • Turnover rates in 2019, 2020 and 2021: 5.75 %; 7.77%; 8.97 %. The turnover (separated + retired) rates in 2019, 2020 and 2021 = employees separated or retired/[(number of employees at the beginning of the period + number of employees at the end of the period)/2]
Employee Turnover
Item 2019 2020 2021 2022
Total turnover rate (%) 5.92 8.06 9.20 8.06
Voluntary turnover rate (%) 5.74 7.82 9.02 7.87
Data coverage (%) 100 100 100 100

Note: The voluntary turnover rate of employees is mainly due to the high number of retirement. The percentages are 4.49%, 6.30%, 7.03% and 5.90% from 2019 to 2022, respectively.

Employee Turnover (by Age)
Item Age 2019 2020 2021 2022
Total turnover rate <30 0.05 0.18 0.29 0.18
30-50 0.46 0.43 0.45 0.71
>50 5.42 7.45 8.46 7.18
Voluntary turnover rate <30 0.05 0.18 0.28 0.18
30-50 0.44 0.38 0.44 0.66
>50 5.25 7.27 8.30 7.04
Employee Turnover (by Gender)
Item Gender 2019 2020 2021 2022
Total turnover rate(%) Male 4.82 6.54 7.45 6.64
Female 1.10 1.52 1.75 1.42
Voluntary turnover rate(%) Male 4.68 6.34 7.30 6.49
Female 1.06 1.49 1.72 1.39
Internal Recruit of Employees
Item (Unit: people) 2018 2019 2020 2021 2022
Number of open position 341 229 193 383 1,287
Number of internal candidates hired 93 61 63 146 371
Percentage of open positions filled by internal candidates 27% 27% 33% 38% 29%
Male 64 42 44 96 221
Female 29 19 19 50 150
30 3 3 6 5 6
30-50 78 56 44 120 290
>50 12 2 13 21 75
 

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