Carbon Management Strategies

Chunghwa Telecom is fully aware of the double impact of climate change on the telecom industry, which presents both challenges and opportunities. To mitigate the climate-related risks and seize low-carbon business opportunities, with the internal and external carbon management strategies combined, we invest in the development of sustainable low-carbon products and services with an innovative thinking and core competencies, securing the advantages in the low-carbon and smart economy. As such, Chunghwa Telecom aims to deliver business revenue growth, decouple operations from carbon emissions, realize a sustainable low-carbon transformation, and seize green business opportunities.

Internal: Stipulate the corporate “environmental sustainability development strategies and net-zero emissions targets”; improve the efficiencies of environmental information management in carbon emissions, resource utilization, etc. using the self-developed environmental information management system.
External: Develop renewable energy; utilize ICT core competencies; develop “low-carbon sustainable products”; and provide professional technologies and services in energy saving and carbon reduction for enterprises.

Low-carbon Sustainable Strategies and Actions

Action	Description
Focus on environmental sustainability issues and regulatory progresses in the world	Keep tabs on the up-to-date developments of international environmental sustainability issues and laws and regulations as well as the requirements from the domestic environmental laws and regulations. Actively introduce international management systems and respond to environmental sustainability initiatives; closely interact and engage with relevant stakeholders for proactive action plans of environmental sustainability. Continued advancing net-zero sustainability professional empowerment, with 81 senior executives obtaining the ISO 14064-1 international certification for carbon inventory.
Climate change adaptation strategies	Actively promote climate change adaptation actions, with the Environmental Group under the Sustainable Development Promotion Committee to coordinate on the climate change issues throughout the Company, including the targets pertaining to adaptation and carbon management. Continuously introduce TCFD assessment; plan and execute “Action Plans/Programs for Adaptation of communication Networks to Climate Change in the Next 20 Years” to deploy the climate change adaptation actions. With mitigation and adaptation at the core, strengthen the carbon management capabilities of CHT and the supply chain, and improve the climate resilience of telecommunications infrastructure and communication equipment to ensure business continuity. Reduced losses caused by strong winds through regular preemptive inspections and drills, while establishing standard operating procedures (SOPs) for equipment maintenance. Established standards for the installation of climate resilience equipment and site selection regarding sea level rise, storm surges, and coastal strong winds.
Construction of low-carbon sustainable supply chain	As the first domestic telecom operator to join the CDP Supply Chain Program that officially initiated the supply chain carbon management action in 2018, Chunghwa Telecom equips its supplier partners with carbon management capabilities. In 2024, Chunghwa Telecom was honored with the highest leadership distinction (A-list) in the CDP Climate Change Questionnaire. From 2021 to 2024, a total of 75 key first-tier suppliers signed the Joint Net Zero Initiative, responding to and supporting Chunghwa Telecom's SBTi Science-Based Carbon Reduction Initiative targets. Enhanced supplier climate resilience and mitigate supply chain disruption risks caused by climate change by establishing a supplier ESG assessment system and encouraging participation in the CDP supply chain project.
Development of low-carbon sustainable products and services	Leverage its strengths in ICT businesses to actively assist the public to reduce carbon with its technology competencies CHT continuously develops innovative applications of 5G, IoT, and big data to offer low-carbon solutions, and assist Taiwan in building smart and low-carbon cities Reducing carbon emissions by offering professional energy-saving technologies and services through green innovative services and cloud-based products and technologies, developing "green products and services". Became Taiwan's first telecommunications company to complete carbon footprint assessment for all 443 directly operated stores. Obtained ISO 14067 certification for MOD set-top box 504A/B, Hami Video service, in-store counter service, 5G mobile internet, HiNet internet (including fiber optic circuits), and fixed-line telephone services. Achieved maturity level 4 of the Circular Economy BS 8001 for Chunghwa Telecom's Customer Premises Equipment (CPE) services.
Service process digitalization	Actively promoted paperless services, including "switching paper telecom bills from letters to note cards," "notifying customers of contract expirations through paperless methods," "implementing paperless billing," "paperless customer application forms (E-MAIL)," "simplified payment certificates," and "e-applications for external distribution channels," resulting in a total reduction of 747 million sheets of paper annually, effectively lowering the carbon footprint of customer service. As the first telecom operator in Taiwan with its service centers fully transformed into green stores, 439 regular stores in Taiwan transformed into "green stores." Chunghwa Telecom encourages consumers to purchase green products and exercise green consumption.

Carbon Management Targets

Through the Science Based Targets Initiative (SBTi), Chunghwa Telecom has lay out its short-, mid-, and long-term carbon management targets to march toward the goal of 2045 net-zero emissions.

Strategies and Targets by 2030	Progresses in 2024
Improve energy efficiency and develop renewable energy. Targets: A 50% reduction of carbon emissions compared with 2020 levels 100% IDCs on renewable energy RE100 by 2040	Carbon emissions reduced by 165,026 metric tons (20.88%) compared with 2020 levels The total usage of renewable energy in the company amounted to 72.60(35%) million kWh 67.72 million kWh(5.38%) of renewable energy used by IDCs

Documents

BS 8001 Conformity Statement

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ISO 14067 Verification (MOD)

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ISO 14067 Verification (HAMI VIDEO)

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ISO 14067 Verification (CHT CDN)

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ISO 14067 Verification (HiLink)

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ISO 14067 Verification (5G Mobile Internet Service)

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ISO 14067 Verification (HiNet)

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ISO 14067 Verification (Fixed Voice Service)

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ISO 14067 Verification (FTTx Service)

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ISO 14067 Verification (one Chunghwa Telecom's direct sale coounter service-1)

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ISO 14067 Verification (one Chunghwa Telecom's direct sale coounter service-2)

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Climate Strategy

Carbon Management Strategies

Low-carbon Sustainable Strategies and Actions

Carbon Management Targets

Documents