Anti-corruption & Anti-bribery

Chunghwa Telecom stand by the principle of zero tolerance for corruption. The "Anti-Corruption, Anti-Bribery, and Anti-Money Laundering Policy" has been stipulated to establish clear principles against corruption and bribery that covers all the business interactions. The subjects covered in the policy include Directors, employees, suppliers, etc. Through the internal control mechanism, education, trainings, etc., we relentlessly implement the Anti-corruption and Anti-bribery Policy and elevate the transparency for an ethical management.

To implement anti-corruption measures, we introduced the ISO 37001 Anti-Bribery Management System in 2024. The board of directors, as the highest governance body, established a cross-departmental organization to ensure that daily operations comply with relevant legal requirements. Chunghwa Telecom's headquarters and Enterprise Business Group successfully passed the ISO 37001 Anti-Bribery Management System verification in the fourth quarter of 2024, becoming the first telecom operator in Taiwan to complete the certification.

Hence, we have formulated the Anti-Fraud Execution Plan, set indicators to include compliance of employees with Ethical Corporate Management Best Practice Principles, Code of Ethics, and Anti-Corruption, Anti-Bribery, and Anti-Money Laundering Policy for risk control. Through regular (monthly) tracking and supervision, we checked 114 cases and promoted with 552 anti-corruption-related case studies in 2024 to avert any actual or potential corruptive conduct.

Internal & External Audit of Anti-corruption

Internal Audit

Annually, the Anti-Bribery Compliance Audit Team conducts internal audits on the anti-corruption and anti-bribery policy and management system procedures.
Regular audits are carried out every year to conduct inspections on ethical management, Anti-corruption policies and anti-fraud operations.As of this year (2024), we have already checked 172 corporate- and operational-level cycle of 37 institutions (headquarter, branches, and subsidiaries). The content covering compliance with relevant laws and regulations. We discovered zero instances of fraud. The content covered 447 sub-operations of the 11 major cycles of the Company's internal control system, and all cycles of the internal control system of the subsidiaries that were audited. A comprehensive review of the Group's business operations and compliance with the laws and regulations was conducted, and recommendations were proposed.

External Audit

In 2024, the headquarters and Enterprise Business Group obtained ISO 37001 Anti-Bribery Management System certification.

Anti-competitive Conduct

To maintain and continuously improve the business marketing quality, and protect the right and interests of consumers, regarding the marketing and promotion of products and services, we have formulated the Corporate Marketing Standards as the highest guiding principle for business operations and legal compliance.

In 2024, there were no alleged violation of the regulations. For the relevant amounts and improvement measures for non-major penalties (3 labor-management cases), please refer to the 2024 Annual Report.

Documents

Chunghwa Telecom Anti-corruption, Anti-bribery, and Anti-money Laundering Policy

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Certificate of Registration_ANTI BRIBERY MANAGEMENT SYSTEM-ISO 37001:2016

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Anti-corruption, Anti-bribery & Anti-money Laundering

Code of Conduct