Anti-corruption, Anti-bribery & Anti-money Laundering
Chunghwa Telecom stand by the principle of zero tolerance for corruption. The "Anti-Corruption, Anti-Bribery, and Anti-Money Laundering Policy" has been stipulated to establish clear principles against corruption and bribery that covers all the business interactions. The subjects covered in the policy include Directors, employees, suppliers, etc. Through the internal control mechanism, education, trainings, etc., we relentlessly implement the Anti-corruption and Anti-money Laundering Policy and elevate the transparency for an ethical management.
To implement anti-corruption measures, we introduced the ISO 37001 Anti-Bribery Management System in 2024. The board of directors, as the highest governance body, established a cross-departmental organization to ensure that daily operations comply with relevant legal requirements. Chunghwa Telecom's headquarters and Enterprise Business Group successfully passed the ISO 37001 Anti-Bribery Management System verification in the fourth quarter of 2024, becoming the first telecom operator in Taiwan to complete the certification.
Hence, we have formulated the Anti-Fraud Execution Plan, set indicators to include compliance of employees with Ethical Corporate Management Best Practice Principles, Code of Ethics, and Anti-Corruption, Anti-Bribery, and Anti-Money Laundering Policy for risk control. Through regular (monthly) tracking and supervision, we checked 114 cases and promoted with 552 anti-corruption-related case studies in 2024 to avert any actual or potential corruptive conduct.
Internal & External Audit of Anti-corruption
| Internal Audit |
|
| External Audit | In 2024, the headquarters and Enterprise Business Group obtained ISO 37001 Anti-Bribery Management System certification. |
Anti-money laundering is increasingly emphasized across the international community. The anti-money laundering policy has been in place to protect Chunghwa Telecom from losses arising from involvement in criminal acts relevant to money laundering; and prevent potential danger to the society and livelihoods. We firmly adhere to regulations pertaining to anti-money laundering and adopt a zero-tolerance principle for money laundering crime, demonstrating Chunghwa Telecom's determination in money laundering crime prevention.
Anti-competitive Conduct
To maintain and continuously improve the business marketing quality, and protect the right and interests of consumers, regarding the marketing and promotion of products and services, we have formulated the Corporate Marketing Standards as the highest guiding principle for business operations and legal compliance. In addition, the conformity with the standards is included as one of the appraisal items for senior executives.
In 2023, there was one case where the Company was fined NT$40 million by the Fair Trade Commission for alleged violation of the regulations in the Fair Trade Act on concerted action. The Company upholds provision of reasonable rates, protection of consumer rights, and respect for the fair trade mechanism on the market as the purposes thereof in service. Hence, there is no motive nor necessity for the Company to engage in concerted action. As such, the Company has filed an administrative litigation against the case, requesting revocation of the administrative sanction.
