Call Line

24-hour customer service hotline

dial 123 or via mobile phone direct dial 0800-080123

Business inquiries and processing, billing and rates related issues, phone re-activation post required payment, preventative construction case reporting and processing, line abnormality reporting and processing, emergency accident notification and handling, telecommunications related complaints, etc.
(To call the service hotline from outside Taiwan by telephone, mobile or public phone, the local IDD fee will be charged.)

24-hour customer service hotline

dial 0800-080090 or via mobile phone direct dial 800

Business inquiries and processing, billing and rates related issues, phone re-activation post required payment, phone line suspension due to lost phones, other issues due to interference or poor communication, mobile Internet access settings and troubleshooting.
(To call the service hotline from outside Taiwan by telephone, mobile or public phone, the local IDD fee will be charged.)

24-hour customer service hotline

dial 0800-080412

Business inquiries and processing, billing and rates related issues, HiNet Internet access settings and troubleshooting, password changes, etc.
(To call the service hotline from outside Taiwan by telephone, mobile or public phone, the local IDD fee will be charged.)

24-hour customer service hotline

dial 0800-080128

ADSL / FTTx / MOD troubleshooting inquiries and reporting, abnormality elimination, password changes, etc.
(To call the service hotline from outside Taiwan by telephone, mobile or public phone, the local IDD fee will be charged.)

24-hour customer service hotline

dial 0800-080100

Business inquiries and processing, billing and rates related issues, International phone card inquiries, troubleshooting and reporting, etc.
(To call the service hotline from outside Taiwan by telephone, mobile or public phone, the local IDD fee will be charged.)

Customer service hotline

AM:08:00~PM:10:00

dial 0800-080080

Business inquiries and processing, billing and rates related issues, troubleshooting and reporting, etc.
(To call the service hotline from outside Taiwan by telephone, mobile or public phone, the local IDD fee will be charged.)

Customer service hotline

AM:08:00~PM:08:00

dial 0800-080365

Business inquiries and processing, billing and rates, troubleshooting and reporting related to Enterprise Broadband Internet access, Enterprise value-added services, Enterprise information security, IDC, SaaS CRM customer relationship management systems, ICT services (including ITS Car News Courier, PBX switch / E1 GW, IPCC customer service system, IMO-UTM services, IEN intelligent energy services).
(To call the service hotline from outside Taiwan by telephone, mobile or public phone, the local IDD fee will be charged.)

Customer service hotline

Monday~Friday 08:30~17:30

Administration Office Operator 02-2344-6789

General administrative matter inquiries
The phone call will be charged to the user, for toll free services, please dial 0800-080-123

24-hour customer service hotline

dial 123 or via mobile phone direct dial 0800-080090

For any inquiries and related issues on our privacy policy,  on our personal data protection notice, on exerciseing your right in accordance with the Personal Data Protection Act or other relevant laws, and complaints or emergency notifications on Personal Data regarding  our business, etc.
(To call the service hotline from outside Taiwan by telephone, mobile or public phone, the local IDD fee will be charged.)