Training & Development
Employee Development Strategy
With the corporate philosophy of “core competency, professionalism, efficiency, and service” at the core, we continue to promote “internal + external innovative talent cultivation action.”
To help employees with all-round development, we established a sound training mechanism. Through the “demand analysis” and “detailed planning” before training and the performance assessment and review after, employees strengthen their professional skills and boost their work efficiency through facilitation of the systematic mechanism, which is also associated with the efficiency of corporate operation.
Talent Cultivation System
New Employee Trainings
For the new employees to understand the corporate vision, philosophy, values, culture and features as well as rapidly adapt to the requirements and environment at work, we have stipulated “New Recruit Counseling Guidelines for Chunghwa Telecom and Subordinate Institutions” and established the “new recruit mentorship and cultivation system” to accelerate the new employees’ speed to be work-ready through the e-Learning courses in line with the learning habit in the digital era.
A function-oriented cultivation system has been established. Based on the “professional function” and “managerial function,” digitalized trainings are available online. Community learning and knowledge management system are promoted. In addition, e-learning satisfaction survey is conducted to capture the training results accurately.
- Mechanisms like a training institute, advanced studies, self-organized trainings, external trainings are available. A total of NT$451,380,000 were allocated in 2021. Taking all the 20,247 employees into account, the average training cost per capita was NT$22,294.
- The dedicated training institute, Chunghwa Telecom Training Institute, has been set up to offer systematic trainings for different levels. A total of 1,726 sessions were offered in 2021, accessed by 99,566 employees with the costs totaled NT$451,380,000 for trainings thereof.
Average Training Hours/Amount in Management Levels
|2021||Total Hours||Total Cost (Thousand NTD)||Average Training Hours||Average Training Cost per Capita (Thousand NTD)|
Average Training Hours/Amount in Different Types of Training
|Types of Training||Total Hours||Total Cost (Thousand NTD)||Average Training Hours||Average Training Cost per Capita (Thousand NTD)|
|Manager & Supervisor Training||86,615||56,327||3.88||2.52|
|Expertise & Technical Training||246,609||160,374||10.48||6.81|
|Sales & Customer Service Training||52,692||34,267||7.12||4.63|
|Health & Safety Training||78,264||50,896||4.49||2.92|
Employee Development Programs
|AI Technology Employee Cultivation Program||Innovative 5G Application Talent Training|
In response to the age of Artificial Intelligence, CHT actively developed emerging services like “5G, IoT, AI, and big data.” The “AI Technology Employee Cultivation” Program was initiated to map out AI talent skill learning map for different functions to enhance the AI skills for ordinary employees and train internal AI experts.
This cultivation plan applies AI technologies to internal operation improvement and external new product development to achieve cost reduction, marketing and business expansion, and use AI in the smart maintenance inside the Company. Hence, three benefits were gained: customer experience elevation, maintenance cost reduction, and quality deterioration prevention.
In addition, both offline and online training models were available in response to COVID-19.
CHT is the 1st telecom operator in Taiwan to achieve 5G commercialization. For employees to familiarize themselves with 5G network construction and innovative applications for an ongoing career development, “Innovative 5G Application Talent Training” was promoted in 2021 to improve their 5G skills and application abilities and cultivate relevant professionals. The training mechanisms include:
The objectives of the cultivation program include:
|Quantitative impact of business benefits||
|% of FTEs participating in the program||100%||98.91％|
Gender Equality and Diversity
Chunghwa Telecom places great value on human rights and gender equality. In 2020, there are 1 female directors on Board and female staff accounted for 29.29% of total staff. Among them, female managers accounted for 27.84%, female junior managers accounted for 29.59%, female top managers accounted for 17.72%, female managers in sales department accounted for 53%, and female in STEM-related positions accounted for 17.17%. We expect our female in STEM-related positions to reach 20% by 2030.
To conform to the essence of the “gender equality” in the Employment Act, the Company has outlined “Regulations Governing Anti-discrimination and Anti-harassment” and established a “Complaint Investigation Committee” that specializes in the handling of employee complaints about work-related discrimination and improper behavior. The investigation committee has five members, three of whom are female. Our effective control has resulted in no incident of discrimination being reported in 2020. Training Courses are provided to employees, and occasional promotion lectures during business meeting and during new employee onbroading are also held to raise awareness to the issue in the workplace.
Breakdown of workforce based on ethnicity / nationality:
Breakdown of workforce based on other minority group(s):
Chunghwa Telecom is the only telecommunication carrier in Taiwan with union establishment; it has also signed a collective bargaining agreement with the union. This agreement covers an extensive range of issues from redundancy, reward, discipline, promotion, to health and safety. This initiative not only complies with local laws and international human rights conventions, but is also a show of our commitment to protect employees’ interests. In addition to the union established by Chunghwa Telecom, employees have also assembled 14 other unions under the organization.
In 2020, 99.26% of employees had attained union membership. A director seat has also been reserved for workers’ representative, so that employees can more freely express their opinions.
The Employee Engagement Survey
The 2020 Employee Engagement Survey graded at an average of 90 points out of 100. The result of the 2020 Employee Engagement Survey is as followed:
Fair Appraisal Mechanism
Chunghwa Telecom now applies “Employees Performance Evaluation Guidelines” which are utilized in the evaluation of employee performance to develop the corporate culture where employees, customers, shareholders, and the Company will all be winners. Supervision will be provided for underperforming employees who will be guided until the appropriate improvement has been made and they are back on track.
Chunghwa Telecom conducts performance appraisal at three different levels: entry-level staff, entry and mid-level managers, and senior managers. Performance appraisal involves a series of face-to-face discussions between employees and line managers at the beginning of a year to set personal goals, and also at mid-year and years end to evaluate the degree of employee contribution to Company performance. During these sessions, managers also discuss career plans and suggest courses relevant to the future career of each employee. Performance bonuses and employee remuneration are tied to performance.
A Competitive Compensation System
We have a “Compensation Committee” in place to ensure that compensation for the best talent is competitive. In addition, the Company has a transparent system for sharing business performance with its employees. Compensation for executive management has been standardized and details are disclosed publicly in the annual reports. The Company offers equal compensation for all entry-level employees of the same grade. Those who possess relevant skills and work experience may have compensation evaluated based on educational background, career experience, expertise, and professional qualifications. Under no circumstances will compensation ever be determined by gender or racial differences. The median employee compensation of all employees (except for CEO) is NT$ 1,299 thousand in 2020, while the mean employee compensation of all employees (except for CEO) is NT$ 1,270 thousand in 2020. The gender gap between employees are as followed:
Employee Hire and Turnover
New Employee Hires: