Water Resources Management

Obtained ISO 46001:2019 Water Efficiency Management Systems Certification 

Chunghwa Telecom, an industry leader, took the initiative in March 2025 to obtain full-scale ISO 46001 Water Efficiency Management Systems certification. Following international standards, the Company systematically completed the inventory and assessment of high-risk water resource areas, established water usage performance indicators, and developed a comprehensive water efficiency management plan. Although Chunghwa Telecom is not a manufacturing enterprise, we recognize that implementing water resource efficiency management is a crucial step in addressing the uncertainties posed by climate change. By understanding the structure and sources of water usage, we will lay a significant foundation for enhancing the resilience of industrial water use in the future.

To ensure the effective utilization of water resources, we have established two conditions: setting a baseline year and cumulative reduction requirements. Through data management and continuous improvement mechanisms, we aim to enhance water efficiency, achieve sustainable resource utilization, and strengthen overall competitiveness.

Establishment of Baseline Year: 2020 is set as the baseline year, with a target of achieving a 1% reduction in water usage each year.

Cumulative Reduction Requirements: As of this year, if the cumulative reduction has reached 5%, the unit's annual water consumption must not exceed that of the previous year and should be maintained or further reduced.

Elements of Management Programs Description
Water Use Assessment
  • The self-developed EARTH system is used for water use management and analysis across all operating sites.
  • Develop a smart water management system to monitor, analyze, and control water consumption, enabling real-time identification and implementation of appropriate water-saving measures.
Actions to Reduce Water Consumption
  • Install spray faucets to washbasins to reduce water flow.
  • Retrofit toilets into two-stage flush toilets to reduce the water for flushing.
  • Set fixed on/off time for the water supply in office buildings.
  • Adhere to the principle of conservation in water use, eliminating any waste of water resources.
  • Promptly repair water supply equipment to prevent prolonged water wastage.
  • Utilize harvested rainwater for the greenery irrigation at the Company.
Actions to Improve Wastewater Quality Install greywater systems to new buildings to collect and treat domestic wastewater to the specified water quality standards for reuse within a certain range for non-potable or non-body-contact purposes.
Application of water recycling
  • Recycling of water in data centers: Besides recycling cooling tower water and air conditioning condensate, a rainwater harvesting system will be installed in data centers to supply water for irrigation in gardens.
  • Recycling of water in offices: An underground raft foundation rainwater harvesting system will be installed to collect clean rainwater from roofs and ground surfaces. Additionally, a condensate water recovery device will be installed in the office air conditioning system to recycle water for tree irrigation and campus cleaning.
  • In 2024, a total of 2,587 tons of recycled water was produced.
Awareness training provided to employees on water efficiency management programs
  • In accordance with the principles and provisions of ISO 46001:2019 Water Efficiency Management Systems, employee training is conducted annually, including general education courses, seed personnel training, internal audits, and regulatory identification courses; this enables employees to apply their knowledge and action plans in daily operations, fostering water conservation and reducing consumption.
  • In 2024, a total of eight employee training sessions were conducted, with a total of 127 participants completing the training.
 

Water Consumption

Unit: million cubic meters

Water Withdrawal 2020 2021 2022 2023 2024 Target for 2024 
Water Withdrawal 2.297 2.170 2.175 2.168 2.161  
Water Discharge 0.680 0.598 0.566 0.635 0.649  
Total Net Fresh Water Consumption 1.617 1.572 1.609 1.533 1.512  1.531

Notes:
1. The data encompasses all domestic operational locations of Chunghwa Telecom in Taiwan.
2. Water withdrawal: Includes both tap water and rainwater.
3. Water discharge: Calculated based on domestic water usage plus recycled water. In the future, the calculation will reference ISO 46001 results, using total water consumption minus used water and reused water.
4.Chunghwa Telecom assessed future water supply based on the WRI Aqueduct Water Risk Atlas, by which Taiwan's location is not indicated to be within in a region under water resource stress.

 

Unit: metric ton

2020 2021 2022 2023 2024 
Domestic water use 679,629 598,435 566,165 634,908  646,439
HVAC water use 1,617,960 1,571,508 1,609,038 1,533,227  1,511,719
Reclaimed water 2,777 1,534 7,453 4,143  2,587

Notes:
1. Air Conditioning Water: Primarily used for cooling towers.
2. Recycled Water: Collected and reused water that would otherwise be discharged.

 

Documents

Report
 
  • Water Resource Efficiency Management Plan of Chunghwa Telecom Company, Ltd. Water Resource Efficiency Management Plan of Chunghwa Telecom Company, Ltd..pdf
    View 
  • Third-party verification statement Third-party verification statement
    View 
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