Sustainable Governance

Annual Results

Issue Date:2023/06/29

Annual Results

2022 Key Stakeholder Engagement Results
Stakeholder Results
Employees/Labor Unions
  • 6 Labor-management conferences (to deliberate on 53 proposals)
  • 5 Negotiation meeting (to deliberate on 47 proposals)
  • 39 mails from employees, all of which have been addressed in a timely manner
Shareholders/Investors
  • 1 Annual general meeting
  • 576 calls from shareholders answered
  • 4 Earning results conferences
  • 7 NDR and broker investor conferences
  • 117 visits or teleconferences with investors
Customers
  • Approx. 3,593 million cases served by all channels of customer service (including the customer service hotline, customer grievance, call-out care, and text-based customer service chatbot service)
  • 13.03 million tickets received
  • 29.77 million cases of customer business accepted
Government Agencies/Parliaments
  • 1,993 appeal and 273 negotiation meetings completed
  • 417 business inspections
Media
  • 325 Press releases in total
  • 22 Press conferences in total
Suppliers
  • 56 suppliers participating in the Supplier Sustainable Environmental Visits
  • 117 suppliers participating in the “2022 Annual ESG Supplier Conference”
Industrial Peers
  • 66 conferences attended

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