Human Rights Management

United Nations Global Covenant Index

Human Right Policies & Commitments

In accordance with the UN Guiding Principles on Business and Human Rights, Chunghwa Telecom emphasizing and with respect and practices of protection regarding human rights issues, including anti-discrimination, gender equality, freedom of association, collective bargaining, child labor, forced and compulsory labor, indigenous rights, etc.

We publicly declare and commit ourselves to compliance with "Chunghwa Telecom Human Right Policy" with relevant promotion and education. Besides, Chunghwa Telecom regularly conduct human rights due diligence to ensure that various human rights issues across the value chain are assessed and recognized, along with management of risks to reduce such to minimum levels.

Chunghwa Telecom Training Institute conducts annual training programs covering human rights, labor rights, occupational safety, gender equality, and related regulations to ensure that all employees fully understand and comply with the Company's human rights policies. In 2025, a total of 27 sessions were organized, with 782 participants attending in person and 2,851 participants joining online.

Chunghwa Telecom launched the Women Balance Power Program in 2023 to support employees in balancing self, work, and family by extending from gender equality to DEI. In 2025, 4 "Women's Leadership Lectures", 7 " DEI Inclusive Beauty & Inner World" series courses, and activities such as "Parenting Lectures," "Stress Relief Lectures," "Father's Day," and " Vegetarian Festival " have been held, with a total of about 5,100 participants. Through an array of courses and activities, Chunghwa Telecom has built a diversified, inclusive, equal, and friendly work environment to foster a sustainable and happy enterprise.

In terms of digital rights, we endeavor to create an environment without technological and information barriers through the ICT technology, so that cultural inheritance, education extension, industry promotion, as well as art and humanities promotion can all be connected via networks. Hence, any and all people may be benefited from digital technology, regardless of age, social status, geographical factors, and education level, so as to create infinite possibilities.

Support and Response to the International Conventions & Human Rights Obligations

The core spirits of the UN Universal Declaration of Human Rights and ILO Conventions forbid any form of discrimination, forced labor, or use of child labor.
Chunghwa Telecom responded to the domesticalization of the International Covenant on Civil and Political Rights and International Covenant on Economic, Social and Cultural Rights, strengthening the elevation of human rights awareness, so that stakeholders are treated with respect and fair.
Upholding the UN Guiding Principles on Business and Human Rights, Chunghwa Telecom regularly conducts human rights due diligence.

Human Rights Due Diligence

We firmly support the United Nations Global Compact (UNGC)，Chunghwa Telecom respects and upholds various human rights recognized internationally. As part of our human rights commitment, we have established the labor unions and signed on the Collective Bargaining Agreement, firmly upholds the employees' freedom of assembly and association, as well as recognizes and protects the rights of the labor-management collective negotiation. Meanwhile, through the yearly human rights due diligence survey, we ensure that there is no human rights violation in our industry value chain, and that all stakeholders are treated with respect and dignity equally.

Results of Human Rights Assessment of Value Chain in 2025

Target in the Value Chain	No. of Branch Offices / Stores		Assessment Mechanisms	Percentage Assessed	Percentage at Risk	Percentage of identified risks with mitigation actions taken	Target in the Value Chain
Subordinate institutions	28		Labor-management conference Collective Bargaining Labor union meetings Annual human rights survey	100%	4.58%	100%	Violations against the labor regulations and OHS by certain institutions, which are tracked and managed continuously Protection of labor rights through labor unions and the Collective Bargaining Agreement No risk related to promotion of labor environment in 2025.
Subsidiaries	20		Annual ESG implementation status survey	100%
Investee companies	11		Annual ESG implementation status survey	100%	0%	100%	Regular communication of the human rights issues valued at Chunghwa Telecom and ongoing execution of due diligence
Upstream/Downstream suppliers	Tier 1	2,677	ESG desk review for suppliers ESG Second party audit on sustainability OHS audit	100%	7.47%	100%	The risk incidents identified during the supplier ESG survey involved labor law violations by the suppliers during their general operations, which did not occur during their cooperation or contract fulfillment with the Company, nor were they directly associated with the execution of the contracts with the Company. In accordance with the supply chain human rights risk management mechanism, no instances were found where the Company caused or contributed to such impacts. Based on the nature of the risks and the degree of linkage, management actions primarily focused on prevention, mitigation, and capacity building have been adopted. The corrective and improvement actions and the implementation status of the relevant suppliers are continuously tracked through ESG training, ESG sustainability audits, exchange sessions, and other engagement channels.
	Significant Tier 1	213
	Significant Tier 2	17
General public	All customers		Diversified grievance channels Service satisfaction survey Personal information and privacy protection survey Minority serving mechanisms	100%	0%	100%	No incident of discrimination or violation of customer privacy/personal information in 2025. Ongoing promotion of 5I SDGs initiative to ensure information equality among different groups

Human Rights Mitigation and Remediation

Chunghwa Telecom actively establishes and promotes rigorous management processes for human rights risks, vigorously implementing mitigation and remediation mechanisms for human rights incidents to ensure that the human rights of stakeholders are fully respected and protected.

Management Process for Human Rights Risks	Description
Policy Commitment	Chunghwa Telecom Human Right Policy has been stipulated and publicly available.
Identification	Human rights risk assessment is conducted regularly to identify and assess human rights issues that may affect businesses. The channels include labor-management meetings, internal and external opinion platforms, etc.
Analysis	Understand and analyze the types, causes, and impacts of human rights risks that have occurred, and further communicate with stakeholders if necessary.
Remedial Measure Planning	The responsible department for human rights incidents/issues assesses the operation and scope for correction and plans for the mitigation and remedial measures that follow.
Action Integration	After implementation of the mitigation and remedial measures, the effectiveness of implementation is to be tracked regularly, and adjusted on a rolling basis if necessary. Ongoingly conduct employee training/promotion to enhance the awareness of human rights issues, which are integrated and applied to the everyday operations of the Company.

Focus: All Employees
Coverage: 100% Operating Sites

Human Rights Topic	Risk Assessment	Mitigation	Remediation
Safe and healthy working environment for employees	ISO 45001: Occupational Health and Safety Management Employee health checkups and implementing health grading management	Trainings on occupational health and safety Implementation of high-risk operation management and environment optimization, strengthen on-site safety and health inspections, to reduce occupational accidents Implementation of environmental monitoring for indoor lighting, temperature, humidity, and air quality On-site health services by contracted medical staff Development of management tools to improve management timeliness Organize multi-health lectures	Incident investigation and root cause analysis upon any occurrence of accident, followed by corrective and preventive actions Provision of health care, medical referrals, and return-to-work support Processing of occupational injury compensation and protection of relevant rights and interests in accordance with regulations Ongoing tracking of the effectiveness of improvement measures and preventing recurrence
No forced labor or use of child labor	Calling of labor-management meeting and establishment of grievance mechanism Recruitment management mechanism	Labor-management meeting are held every two months to facilitate communication and understanding Compliance with the laws and regulations pertaining to working hours, and set up an hours management mechanism in the attendance system to prevent violations, while any violation thereof subject to immediate remediation and review Negotiation meeting for any change to labor terms A minimum of 18 years old required in employee recruitment, with no use of child labor Automatically daily reminders on the system for employees to confirm or declare overtime when exceeding regular working hours Proactive monthly alerts for instances of excessively concentrated overtime hours	Immediate implementation of corrective actions and investigations upon discovery of working hour violations or unfair labor practices Review of management deficiencies and proposal of corrective actions Provision of necessary adjustment measures for affected employees
Freedom of Assembly and Association	Establishment of communication mechanism that is standing, mutually trusting, and effective Establishment of labor union and signing of collective bargaining agreement with it Labor-management meeting are held every two months	Enhancing labor-management communication and dialogue mechanism	Activation of internal grievance mechanisms or external mediation processes in the event of labor-management disputes Resolution of disputes through investigation and handling, or mediation procedures Implementation of corrective actions based on dispute outcomes and continuous tracking
Sexual Harassment	Enactment of the "Disciplinary Measures and Prevention and Complaint Handling against Sexual Harassment in Chunghwa Telecom Co., Ltd." Creation of an appeals handling body comprising 5 members, of which women making up over 50% Hotline and email box for appeal handling set up with relevant information disclosed publicly in workplace	Organizing sexual harassment prevention education and training Publicly disclosing diversified grievance channels Implementing awareness campaigns at workplace	Provide or refer individuals to counseling, medical or psychological services, social welfare resources, and other necessary support. Tracking, evaluating, and monitoring sexual harassment cases to ensure the effective implementation of disciplinary or remedial measures.
Promotion of Employees' Physical Fitness and Life Balance	Promote Employee Assistance Programs (EAPs) Dedicated management unit for occupational health and safety Set-up of employee suggestion channels Improve employee benefits	Provide Employee Assistance Programs (EAPs) and arrange consultations with professional consultants such as psychologists, lawyers, social workers, etc. based on individual consultation topics Organizing hiking, cultural, and sports activities based on the feedbacks of employees Installing fitness facilities Hostels in Taiwan to encourage employees to take leaves with the leisure accommodation provided The flexible working hours system in force Childcare policies implemented for employees to strike a balance between family and work	Provision of professional services of psychological, legal, or social work counseling or consultation tailored to individual needs of employee Continuous tracking and care management for cases at risk or requiring special attention Activating referral or support mechanisms, including on-site Employee Assistance Program (EAP) interventions, when necessary

Documents

Chunghwa Telecom Human Right Policy.pdf

View
Chunghwa Telecom Human Right Due Diligence Report.pdf

View
Statement of Chunghwa Telecom in Support of the Ten Principles of the United Nations Global Compact.pdf

View