Social

Diversity Indicators of Females

Item 2021 2022 2023 2024
Females/Total employees (%) 29.41 29.92 30.23 30.29
Females/All Managers (%) 22.22 22.55 22.95 23.83
Females/Low-level managers (%) 22.7 23.76 23.63 24.34
Females/Senior-level managers (within two levels of CEO) (%) 13.3 15 18.06 19.72
Females/Income-generating units (%) 54.15 52.84 46.16 54.58
Females in positions of Science, Technology, Engineering, Mathematics (STEM) (%) 17.62 18.26 19.15 19.41

Freedom of Association

Item 2021 2022 2023 2024
Employees covered by collective bargaining agreement (%) 99.21 99.95 99.8  98.73

Note: Covered objects are non-fixed term employees

Investment in Training and Development

Item 2021 2022 2023 2024
Total training expenditure (NT$ thousand) 451,380 460,843 511,776 569,201
Training expenditure per capita (NT$) 22,294 23,043 25,579 28,258
Total training hours 1,148,601 1,152,937 1,376,482 1,663,865
Training hours per capita 56.73 57.65 69 82.6

Human Capital ROI

Item 2021 2022 2023 2024
Human Capital ROI (%) 2.014 2.0232 2.0168 1.9564

Employment

Item 2021 2022 2023 2024
New hires (persons) 1,180 1,510 1,584 1,480
Open vacancies filled by internal staff (internal recruitment) (%) 38 29 30 30
Average cost per hire (NT$) 6,824 4,704 4,781 5,531

Employee Turnover

Item 2021 2022 2023 2024
Total turnover rate (%) 9.20 8.06 6.92 6.29
Voluntary turnover rate (%) 9.02 7.87 6.74 6.17
Data coverage (%) 100 100 100 100

Employee Engagement Survey

Item 2021 2022 2023 2024
Ratio of actively engaged employees (%) 90.1 92.38 95.24 95.19
Coverage (% in total employees) 37.65 41.83 81.45 82.46

Results of Corporate Citizenship and Philanthropy Investment Category

Item 2021 2022 2023 2024 
Contribution in cash (NT$) 180,865,929 211,261,141 268,826,992  274,732,255
Corporate volunteering costs (NT$) 49,473,006 3,320,456 140,620,105  3,404,761
Contribution in products/services (NT$) 864,651,099 602,830,663 732,193,146  925,875,674
Management Costs (NT$) 58,824,289 22,265,835 215,042,043  60,011,013

Ratio of online Customers

Item 2021 2022 2023 2024
Ratio of total customers using CHT online services solutions/sales platform (%) 48.8 54.8 56.4 59.5

Ratio of online revenues

Item 2021 2022 2023 2024
Ratio of revenues generated online (%) 3.99 5.16 6.6 7.97

Customer Satisfaction Rate

Item 2021 2022 2023 2024
Satisfaction Rate (%) 83.90 82.83 85.19 86.45
Big Corporations (rated on a scale of 1 to 10) 9.04 9.09 9.14 9.20
SMEs (rated on a scale of 1 to 10) 8.75 9.04 8.68 9.08
Consumers (rated on a scale of 1 to 10) 7.84 7.91 7.98 8.00

Breaches of IT Security/ Cybersecurity

Item 2021 2022 2023  2024
Number of cybersecurity incidents 0 0 0  0
Number of customer information losses as a result of cybersecurity incidents 0 0 0  0
Number of customers/employees affected as a result of cybersecurity incidents 0 0 0  0

Secondary Use of Customer Data in 2024

Item 2021 2022 2023 2024
Customers consenting to secondary use 85.18 86.07 86.73 75.65

Requests for Customer Information Received from Government or Law Enforcement Agencies

Item 2021 2022 2023 2024
Number of government requests 659,429 1,374,084 2,008,618 1,440,227
Percentage of requests resulting in disclosure (%) 47.1 55.60 53.49 52.52



























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