Diversity Indicators of Females
| Item |
2020 |
2021 |
2022 |
2023 |
| Females／Total employees (%) |
29.29 |
29.41 |
29.92 |
30.23 |
| Females／All Managers (%) |
27.84 |
22.22 |
22.55 |
22.95 |
| Females／Low-level managers (%) |
29.59 |
22.7 |
23.76 |
23.63 |
| Females／Senior-level managers (within two levels of CEO) (%) |
17.72 |
13.3 |
15 |
18.06 |
| Females／Income-generating units (%) |
53 |
54.15 |
52.84 |
46.16 |
| Females in positions of Science, Technology, Engineering, Mathematics (STEM) (%) |
17.17 |
17.62 |
18.26 |
19.15 |
Freedom of Association
| Item |
2020 |
2021 |
2022 |
2023 |
| Employees covered by collective bargaining agreement (%) |
99.26 |
99.21 |
99.95 |
99.8 |
Note: Covered objects are non-fixed term employees
Investment in Training and Development
| Item |
2020 |
2021 |
2022 |
2023 |
| Total training expenditure
(NT$ thousand)
|
493,000 |
451,380 |
460,843 |
511,776 |
| Training expenditure per capita (NT$) |
23,555 |
22,294 |
23,043 |
25,579 |
| Total training hours |
1,045,267 |
1,148,601 |
1,152,937 |
1,376,482 |
| Training hours per capita |
50 |
57 |
58 |
69 |
Human Capital ROI
| Item |
2020 |
2021 |
2022 |
2023 |
| Human Capital ROI (%) |
1.9067 |
2.014 |
2.0232 |
2.0168 |
Employment
| Item |
2020 |
2021 |
2022 |
2023 |
| New hires (individual) |
909 |
1,180 |
1,510 |
1,584 |
| Open vacancies filled by internal staff (internal recruitment) (%) |
33 |
38 |
29 |
30 |
| Average cost per hire (NT$) |
14,091 |
6,824 |
4,704 |
4,781 |
Employee Turnover
| Item |
2020 |
2021 |
2022 |
2023 |
| Total turnover rate (%) |
8.06 |
9.20 |
8.06 |
6.92 |
| Voluntary turnover rate (%) |
7.82 |
9.02 |
7.87 |
6.74 |
| Data coverage (%) |
100 |
100 |
100 |
100 |
Employee Engagement Survey
| Item |
2020 |
2021 |
2022 |
2023 |
| Ratio of actively engaged employees (%) |
90 |
90.1 |
92.38 |
95.24 |
| Coverage (% in total employees) |
22.74 |
37.65 |
41.83 |
81.45 |
Results of Corporate Citizenship and Philanthropy Investment Category
| Item |
2020 |
2021 |
2022 |
2023 |
| Contribution in cash (NT$) |
167,262,000 |
180,865,929 |
211,261,141 |
268,826,992 |
| Contribution in products/services (NT$) |
183,420,000 |
49,473,006 |
3,320,456 |
140,620,105 |
| Management Costs (NT$) |
705,118,000 |
864,651,099 |
602,830,663 |
732,193,146 |
| Corporate volunteering costs (NT$) |
20,891,000 |
20,891,000 |
22,265,835 |
215,042,043 |
Ratio of online Customers
| Item |
2020 |
2021 |
2022 |
2023 |
| Ratio of total customers using CHT online services solutions/sales platform (%) |
37.6 |
48.8 |
54.8 |
56.4 |
Ratio of online revenues
| Item |
2020 |
2021 |
2022 |
2023 |
| Ratio of revenues generated online (%) |
5.4 |
3.99 |
5.16 |
6.6 |
Customer Satisfaction Rate
| Item |
2020 |
2021 |
2022 |
2023 |
| Satisfaction Rate (%) |
84.92 |
83.90 |
82.83 |
85.19 |
| Big Corporations (rated on a scale of 1 to 10) |
9.09 |
9.04 |
9.09 |
9.14 |
| SMEs (rated on a scale of 1 to 10) |
8.72 |
8.75 |
9.04 |
8.68 |
| Consumers (rated on a scale of 1 to 10) |
7.77 |
7.84 |
7.91 |
7.98 |
Breaches of IT Security/ Cybersecurity
| Item |
2020 |
2021 |
2022 |
2023 |
| Number of cybersecurity incidents |
0 |
0 |
0 |
0 |
| Number of customer information losses as a result of cybersecurity incidents |
0 |
0 |
0 |
0 |
| Number of customers/employees affected as a result of cybersecurity incidents |
0 |
0 |
0 |
0 |
| Amount of monetary losses as a result of cybersecurity incidents |
0 |
0 |
0 |
0 |
Secondary Use of Customer Data in 2023
| Item |
2020 |
2021 |
2022 |
2023 |
| Customers consenting to secondary use |
84.40 |
85.18 |
86.07 |
86.73 |
Requests for Customer Information Received from Government or Law Enforcement Agencies
| Item |
2020 |
2021 |
2022 |
2023 |
| Number of government requests |
360,720 |
659,429 |
1,374,084 |
2,008,618 |
| Percentage of requests resulting in disclosure (%) |
92.50 |
47.1 |
55.60 |
53.49 |
Incidents of customer privacy breaches
| Item |
2020 |
2021 |
2022 |
2023 |
| Number of confirmed cases by the company |
0 |
0 |
0 |
0 |
| Number of complaints from regulatory authorities |
0 |
0 |
0 |
0 |
