Occupational Health and Safety Action Plan

As of 2023, of all the 27 institutions of Chunghwa Telecom have 100% introduced and verified against ISO 45001 Occupational Health and Safety Management system. Also, it has been externally verified by a third party. Through the "institutional" and "systematic" mechanism, we exercise the employee health and safety management. The purposes and functions of the management system framework include:

Management System Elements Description
Risk and hazard assessment
  • Hazard identification and risk assessment regarding occupational health and safety are carried out regularly to ensure the health and safety of employees in the workplace, covering physical, chemical, biological, and psychological stressors.
  • Various operations and activities are inventoried to identify potential hazards. Through analysis and evaluation procedures, risk levels are assessed and determined, while unacceptable risks are filtered out. Corresponding control measures are developed, and corrective actions are carried out to minimize risks to the lowest reasonable and feasible level.
Prioritization and integration of action plans and goals
  • Based on the risk assessment and health analysis results, action plans and quantitative targets are formulated to ensure the health and safety of employees and stakeholders.
  • Assessment is conducted in line with the risk level and health classification, prioritize the handling of high-risk safety and health hazards, and take measures to mitigate or eliminate risks.
  • Regularly review and update the action plan and quantitative targets to ensure their appropriateness and facilitate the achievement of occupational health and safety targets.
Integrated action plan
  • Establish a complete integrated emergency action plan to cope with emergencies, such as fires, natural disasters, emergency accidents, etc.
  • Formulate coping strategies, procedures, and processes for different emergencies, as well as related emergency equipment and rescue measures and regularly conduct emergency response drills to ensure that employees are familiar with emergency response processes and measures, along with assessment and improvement with the drill results.
Reduction/Prevention of health issues and risks
  • Hire and contract medical personnel and formulate Workers' Health Services Plan to assist workers in selecting suitable jobs, conducting health checkups, health education provision, health instructions, physical and mental health protection, health promotion, among other measures, as well as occupational health services such as prevention, consultation, first aid, and emergency treatment of work-related injuries and diseases.
  • Continuously monitor and assess the progress of occupational health and safety risk correction to ensure achievement of the predefined targets. Also, the occupational health and safety training and education of employees are strengthened, and employees' safety awareness is enhanced, so as to reduce the occurrence of occupational diseases and work-related accidents.
Internal audits
  • Internal audits of the occupational health and safety management system are conducted on a regular basis to ensure the effectiveness of the occupational health and safety management system and its compliance with relevant regulations and standards.
  • Analyze and improve based on the audit results to reduce the risk of accidents and elevate the level of safety management.
Occupational accident, disease, and health investigation process
  • Formulate "Work Accident Guidelines" and "Incident Investigation and Handling Procedures" to specify the accident reporting and handling procedures for occupational hazards and dangerous situations.
  • Establish incident investigation and handling procedures to identify the cause of an incident; propose asset loss, disaster analysis, and countermeasures to prevent recurrence of the incident; and track and verify the implementation of correction suggestions to avoid recurrence of the incident.
Occupational health and safety training
  • Professional training centers are established at Banqiao, Taichung, and Kaohsiung, with "Implementation Directions on Health and Safety Education and Training" formulated, to organize various health and safety education and training, improving employees' knowledge and skills for health and safety.
  • The employee OHS trainings are 100% free of charge, to ensure that relevant staff have the necessary competencies
Conformity to the occupational health and safety standards required in contracts
  • "Implementation Directions Governing the Procurement Management of Safety and Health" and "Management Directions on Labor Safety and Health Management for Contractors" have been stipulated to ensure compliance with the occupational health and safety laws and regulations and the safety and health related regulations formulated by the Company prior to procurement of goods and reception of services.
  • The occupational health and safety impacts from the use of machinery, equipment, and tools are prevented from the source so as to protect the health and safety of employees and the laborers of contractors

Healthy and Safe Working Environment

Healthy and Safe Working Environment Results in 2023

Implementation of high-risk operation management and reduction of occupational accidents

  • 5,007 optimizations of high-risk work environment(3,305 cases of distribution junction box height lowering and 1,702 cases of scaffolding crossover)
  • 18,774 permits of high-risk operation(1,815 for hot work, 4,084 for slinging , 7,995 for work aloft, and 4,880 for confined spaces), totaling 18,774 permits.
  • High-risk operation drills with 5,826 participants to make operational safety a habit, with 1,853 participants in the drills for operations in confined spaces and 3,973 participants for that of work aloft
  • 6,922 OHS on-site inspections conducted, and 458 non-conformities corrected for a timely prevention and correction.
  • 76.45% for the performance in disaster reduction across all the operating sites in 2023 (by the rate of occupational accidents per thousand capita compared to the reduction rate of the entire industry)

Independently external verification of ISO 45001

    100% of the operating sites (i.e. all the 27 institutions) verified by an independent external third party.

Labor health services

  • On-site medical doctors and dedicated nurses to care for labor health, offering diverse health consultation to employees via online or telephone appointment for in-person or telephone consultations
  • 36 on-site services by doctors on a monthly basis for 3 hours each and approx. 30 min per capita.
  • Analysis and evaluation of employee health checkup records with the self-developed "Enterprise Healthcare System (EHS)," proactively offering care in line with the risk profiles and provision of on-site services when necessary for doctors to talk with employees to offer health advice and care.
    - On-site services by doctors: 432
    - Employees consulted by doctor (30min/session): 3,877
    - Employees consulted by nursing personnel: 23,363

Health check for employees and dependents

  • Health checkup and care services better than the statutory requirements provided to employees for them to select a checkup plan in line with their age and high-risk factors to health.
  • Provision of checkup plans at preferential rates for dependents of employees to extend our care to the health of employees' dependents, allowing their dependents to choose suitable plans for checkup.
  • 16,092 employees having health checkups and 3,557 family members involved in 2023 with an employee health checkup rate of 99.70% and a satisfaction rate of 95.93%

Health promotion activities

  • 503 sessions of events related to health promotion organized in 2023, including lectures, educational trips, health examinations, community service activities (beach cleaning, blood donation, environmental cleanup), various sports competitions (basketball, softball, and badminton, etc.) first aid courses, weight loss courses, vaccinations, club activities (aerobic dance, yoga, Tai Chi exercise), and large-scale activities (walking and jogging) with 35,030 participants.
  • Monthly release of at least 2 pieces of health education information to promote correct ideas of disease prevention and elevate employees' health awareness.

Healthy Workplace Certification

  • Active participation of government's activities related to healthy workplace. A total of 22 organizations across the Company were presented with the awards of "Healthy Workplace Certification - Health Promotion Label."

Work environment optimization

  • Regular (half a year) and random checks and improvements in terms of indoor noise, lighting, temperature, humidity, and air quality.
  • Provision of ergonomic chairs, doors and windows for external ventilation, and indoor plants.

Employee Assistance Program(EAP)

  • One of the first wave of large domestic enterprises with the EAP in place as early as 2007.
  • Consultation appointments can be made via phone, online platforms, and email, with professional consultant (e.g., psychologist, lawyer, social worker, etc.) arranged in line with individual employee’s consultation topic, and the consultations can be conducted via phone or in person.
  • Provision of 5 sessions of external professional consultation service per year for employee, free of charge, to help address troubles with laws, medicine, family, workplace relationship, and stress.
  • 512 employees served and 5 on-site services by case managers , and a 98% for the rate of consultation satisfaction in 2023.

Funded flu vaccination

  • Influenza vaccination can reduce the incidence and mortality rate of influenza, lower the chances of getting infected or infecting others, and prevent cluster infection.
  • In line with the annual influenza vaccination schedule and eligible groups announced by Taiwan Centers for Disease Control, local health authorities in counties and cities were contacted to arrange for free influenza vaccinations, with 21 organizations across the Company involved in the vaccination and a total of 1,436 eligible individuals receiving vaccination.

Provision of healthy and nutritious

  • 9 Employee Cafeterias set up at the operating sites nationwide, with pesticide residue testing on fruits and vegetables conducted per month; SGS-Taiwan commissioned for random tests of ractopamine, animal drugs, preservatives, or sulfur dioxide.
  • Employee cafeteria installed, offering a diverse range of nutritionally balanced meals.
  • All food suppliers verified by rigorous reviews to ensure the safety of food served to our employees.

Work-life balance

  • 27 hostels established across Taiwan to encourage employees to take day-offs with the leisure accommodation provided.
  • Travel subsidy of NT$8,000 per year available.


  • ISO 45001 Certification.pdf ISO 45001 Certification.pdf
  • List of ISO 45001 Certification Status List of ISO 45001 Certification Status.pdf
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