Happy Workplace

OHS Program

Issue Date:2023/06/28

Occupational Health and Safety Action Plan

As of 2022, of all the 27 institutions of Chunghwa Telecom have 100% introduced and verified against ISO 45001 Occupational Health and Safety Management system. Also, it has been externally verified by a third party. Through the “institutional” and “systematic” mechanism, we exercise the employee health and safety management. The purposes and functions of the management system framework include:

Management System Elements Description
Risk and hazard assessment
  • Hazard identification and risk assessment regarding occupational health and safety are carried out regularly to ensure the health and safety of employees in the workplace, covering physical, chemical, biological, and psychological stressors.
  • Each risk and hazard are assessed and analyzed to ensure that all possible hazards and risks are fully identified and assessed, and the corresponding control measures are determined, so as to reduce or eliminate risks and hazards.
Prioritization and integration of action plans and goals
  • Based on the risk assessment results, action plans and quantitative targets are formulated to ensure the health and safety of employees and stakeholders.
  • Assessment is conducted in line with the risk level, likelihood, and impact to determine the order for action plan execution, prioritize the handling of high-risk hazards, and take measures to mitigate or eliminate risks.
  • Regularly review and update the action plan and quantitative targets to ensure the conformity with the latest occupational health and safety risk assessment results.
Integrated action plan
  • Establish a complete integrated emergency action plan to cope with emergencies, such as fires, natural disasters, emergency accidents, etc.
  • Formulate coping strategies, procedures, and processes for different emergencies, as well as related emergency equipment and rescue measures and regularly conduct emergency response drills to ensure that employees are familiar with emergency response processes and measures, along with assessment and improvement with the drill results.
Reduction/Prevention of health issues and risks
  • Hire and contract medical personnel and formulate Workers' Health Services Plan to assist workers in selecting suitable jobs, conducting health checkups, health education provision, health instructions, physical and mental health protection, health promotion, among other measures, as well as occupational health services such as prevention, consultation, first aid, and emergency treatment of work-related injuries and diseases.
  • Continuously monitor and assess the progress of occupational health and safety risk correction to ensure achievement of the predefined targets. Also, the occupational health and safety training and education of employees are strengthened, and employees' safety awareness is enhanced, so as to reduce the occurrence of occupational diseases and work-related accidents.
Internal audits
  • Internal audits of the occupational health and safety management system are conducted on a regular basis to ensure the effectiveness of the occupational health and safety management system and its compliance with relevant regulations and standards.
  • Analyze and improve based on the audit results to reduce the risk of accidents and elevate the level of safety management.
Occupational accident, disease, and health investigation process
  • Formulate “Work Accident Guidelines” and “Incident Investigation and Handling Procedures" to specify the accident reporting and handling procedures for occupational hazards and dangerous situations.
  • Establish incident investigation and handling procedures to identify the cause of an incident; propose asset loss, disaster analysis, and countermeasures to prevent recurrence of the incident; and track and verify the implementation of correction suggestions to avoid recurrence of the incident.
Occupational health and safety training
  • Three professional training centers are established at Banqiao, Taichung, and Kaohsiung, with "Implementation Directions on Health and Safety Education and Training" formulated, to organize various health and safety education and training, improving employees' knowledge and skills for health and safety.
  • The education and training are provided during working hours, free of charge, to ensure that relevant staff have the necessary competencies
Conformity to the occupational health and safety standards required in contracts
  • “Implementation Directions Governing the Procurement Management of Safety and Health” and “Management Directions on Labor Safety and Health Management for Contractors” have been stipulated to ensure compliance with the occupational health and safety laws and regulations and the safety and health related regulations formulated by the Company prior to procurement of goods and reception of services.
  • The occupational health and safety impacts from the use of machinery, equipment, and tools are prevented from the source so as to protect the health and safety of the laborers of contractors

Healthy and Safe Working Environment
Mechanisms and Measures Results in 2022
Implementation of high-risk operation management and reduction of occupational accidents
  • 7,440 optimizations of high-risk work environment
  • 21,624 permits of high-risk operation
  • 83 sessions of high-risk operation drills with 4,550 participants to make operational safety a habit
  • 9,053 OHS on-site inspections conducted, and 268 non-conformities corrected for a timely prevention and correction
  • 0.085 of Frequency Severity Index (FSI), with a disaster reduction up to 74.70% against the target value of 0.336
COVID-19 contingency plan and prevention measures
  • Preparedness and Contingency Plan in Response to COVID-19 stipulated
  • Business Continuity Plan (BCP) initiated
  • Implementation of epidemic prevention measures including triage and compartmentalization
  • Monitoring and caring for cases at risk by the health managers
  • Performance: NO cluster infection at workplace throughout the year
Independently external verification of ISO 45001
  • 100% of the operating sites (i.e. all the 27 institutions) verified by an independent external third party
Labor health services
  • On-site medical doctors and dedicated nurses to care for labor health, offering health consultation to employees via online or telephone appointment
  • 34 on-site services by doctors on a monthly basis for 3 hours each and approx. 30 min per capita
  • Analysis and evaluation of employee health checkup records with the self-developed “Enterprise Healthcare System (EHS),” proactively offering care in line with the risk profiles and provision of on-site services when necessary for doctors to talk with employees to offer health advice and care.
    - Employees consulted by doctor (30min/session): 3,411
    - On-site services by doctors: 415
    - Employees consulted by nursing personnel: 41,807
Health check for employees and dependents
  • Health checkup and care services better than the statutory requirements provided to employees for them to select a checkup plan in line with their age and high-risk factors to health
  • Provision of checkup plans for dependents of employees to extend our care to the health of employees’ dependents
  • 18,578 employees having health checkups and 2,575 family members involved in 2022 with an employee health checkup rate of 95.48% and a satisfaction rate of 96.36%
Health promotion activities
  • 164 health lectures organized with 12,839 participants
  • 34 spiritual trips with 2,140 participants
  • 10 sessions of health screenings with 886 participants
  • 237 sessions of other large or club activities with 18,165 participants
  • Monthly release of at least 2 pieces of health education information to promote correct ideas of disease prevention and elevate employees’ health awareness
Healthy Workplace Certification
  • Active participation of government’s activities related to healthy workplace. 25 branch institutions presented with the awards of “Healthy Workplace Certification - Health Promotion Label”
Work environment optimization
  • Regular (half a year) and random checks and improvements in terms of indoor noise, lighting, temperature, humidity, and air quality
  • Provision of ergonomic chairs, doors and windows for external ventilation, and indoor plants
Employee Assistance Program (EAP)
  • One of the first wave of large domestic enterprises with the EAP in place as early as 2007
  • Provision of 5 sessions of external professional consultation service per year for employee, free of charge, to help address troubles with laws, medicine, family, workplace relationship, and stress
  • 450 employees served and 3 on-site services by case managers in the year
Funded flu vaccination
  • Free flu vaccination for any individual that meets the criteria for funded vaccination to have vaccination after online appointment on the EHS with a total of 1,634 individuals vaccinated
Provision of healthy and nutritious
  • Employee cafeteria installed, offering a diverse range of nutritionally balanced meals
  • All food suppliers verified by rigorous reviews to ensure the safety of food served to our employees
  • SGS-Taiwan commissioned for random tests of ractopamine, animal drugs, preservatives, or sulfur dioxide
Work-life balance
  • 29 hostels established across Taiwan to encourage employees to take day-offs with the leisure accommodation provided
  • Travel subsidy of NT$8,000 per year available
Epidemic prevention leave
  • “Official leave for epidemic prevention” to 201 personnel during the epidemic prevention period with a total of 5,686.5 hours granted
  • “Epidemic prevention childcare leave” for taking care of children at age 12 or under without pay or impact to attendance granted to 52 employees with 2,482 hours in total
  • Official leave for vaccination to 13,714 employees in line with the government policy for epidemic prevention with a total of 68,844 hours granted