Occupational Health & Safety
Employee Safety Protection
The “occupational health and safety” management goal of Chunghwa Telecom is “ongoing improvement in health and safety facilities; establishment of a safe, healthy, comfortable, and friendly working environment; reduction of work-related accidents.”
To attain its targets in occupational health and safety, Chunghwa Telecom has allocated 112 OHS-certified professionals as the top telecom operator with the largest army of OHS professionals. Meanwhile, all the branch offices have been 100% introduced and verified against ISO 45001 Occupational Health and Safety Management system. Through an ongoing improvement of its OHS facilities, betterment of its OHS performance, and reduction of occupational accidents, CHT fosters a working environment that is safe, healthy, comfortable, and friendly.
Promotion of Employee Consultation and Participation
To protect the health and safety of our employees, we promote employee consultation and participation, offering consultation as well as mechanisms, time, trainings, and resources necessary to participants. In addition, the Labor Safety and Health Committee is set up across all the CHT branch offices nationwide with labor representatives accounting for 34% thereof in average. Also, “OHS managing units” are in place dedicated to the planning, supervision, and promotion of employee health and safety matters.
|Mechanisms and Measures||Results in 2021|
|Implementation of high-risk operation management and reduction of occupational accidents||
|COVID-19 contingency plan and prevention measures||
|Independently external verification of ISO 45001||
|Labor health services||
|Health check for employees and dependents||
|Health promotion activities||
|Healthy Workplace Certification||
|Work environment optimization||
|Employee Assistance Program (EAP)||
|Funded flu vaccination||
|Provision of healthy and nutritious||
|Epidemic prevention leave||
COVID-19 Prevention Measures
In response to the COVID-19 epidemic, with the internal epidemic prevention plan formulated, we promulgated the “epidemic prevention measures for different levels of epidemic situations,” issued the “requirement for all personnel to have temperature checkup and sanitation with alcohol sanitizer before entering the facilities,” conducted “random inspection of epidemic prevention measures,” “tracking and caring for the personnel that are listed as identified contacts,” “preparation of epidemic prevention promotion materials,” and enacted Ten Epidemic Prevention Measures.
CHT Ten Epidemic Prevention Measures:
Occupational Health and Safety System (ISO 45001)
Chunghwa Telecom was the first domestic telecom service operator that introduced Occupational Health and Safety Assessment Series 18000 (OHSAS 18000) , and the transfer to the ISO 45001 Occupational Health and Safety standard was made in 2018.
As of 2021, 27 branches/institutions of Chunghwa Telecom have been independently and externally verified against ISO 45001, carrying out management of employee health and safety through the “institutionalized” and “systematic” mechanism.
In addition, to elevate employees’ knowledge and skills in health and safety, we regularly organize education and trainings regarding “occupational health and safety” each year. There were 174 sessions accessed by 16,938 participants with expenses covered by the Company in full amount.
Occupational Safety Performance Indicators
|Total working hours||40,332,024||11,687,720|
|Number of fatalities from work-related injuries||0||0||0||0||0||0|
|Rate of fatalities from work-related injuries||0||0||0||0||0||0|
|Number of recordable work-related injuries||37||2||39||6||1||7|
|Rate of recordable work-related injuries||0.92||0.05||0.97||0.51||0.09||0.6|
Note 2: Rate of recordable work-related injuries = (number of fatalities as a result of work-related injury / Number of hours worked) × 1,000,000