Employee Support Programs

The well-being and development of employees are emphasized at Chunghwa Telecom. We are committed to building and providing comprehensive employee support programs, from everyday work mechanism to the mental health management of employees, through a systematic mechanism, to ensure that employees receive complete support and development in terms of personal welfare and professionalism.

Employee Benefits

Item Description

Stress Management

Employee Assistance Program (EAP) has been promoted since 2007 at the Company, making Chunghwa Telecom one of the first large enterprises in Taiwan with EAP introduced:
  • 5 professional consultation sessions per employee per year, free of charge, to help solve employee's troubles such as stress, legal, medicine, family and parenting, and workplace relations.
  • In 2023, 512 service sessions provided; 5 on-site visits by case managers.

Sport & health program

  • Health lectures, educational trips, health examinations, community service activities (beach cleaning, blood donation, environmental cleanup), various sports competitions (basketball, softball, badminton, etc.), first aid courses, weight loss courses, vaccinations, club activities (aerobic dance, yoga, Tai Chi exercise), and large-scale activities (walking and jogging) with 503 sessions organized for 35,030 participants in total.
  • A minimum of 2 health-related articles published monthly to promote correct disease prevention concepts and further the health awareness of employees.

Sport & health facilities

A variety of sports and leisure facilities (basketball, tennis, badminton, table tennis, exercise bikes, treadmills, etc.) available for employees to engage in healthy and leisure activities.

Work Conditions

Item Description

Flexible Working Hours

  • Chunghwa Telecom offers employees the flexible working hour mechanism. Different from the conventional fixed working hours, on the basis of same total working hours per day, employees may choose to come to office in 8:00-9:00 and flexibly adjust their working schedule (move up or postpone) catered to their needs, provided that employees finish the jobs allocated.
  • Chunghwa Telecom Laboratories had a trial implantation of the expanded flexible work hours program in 2021 for employees to adopt the flexible working hours as 07:30-9:30 for clock-in and 16:30-18:30 for clock-off.
  • The Headquarters of Chunghwa Telecom and the Information Technology Group also had a trial implantation of the expanded flexible work hours program in 2022, employees to adopt the flexible working hours as 07:30-09:30 for clock-in and 16:00-18:00 for clock-off.
  • Starting in 2023, various flexible working hour systems have been planned and enforced in line with the business nature of the respective business groups, with seven organizations at Chunghwa Telecom having had a trial run of an expanded flexible working hour system as of the first half of 2024.
  • Since the trial implementation of the flexible working hour system, employee feedback has been positive, as it makes employees easier to balance work and life, attracts more talent to the Company, and helps retain talents.

WFH Arrangement

CHT has established the system of Working from Home (WFH), created a mobile operating environment and offered digital tools to help our employees to work remotely.
  • Any employee that fits for WFH can submit application in line with their business needs before accessing the CHTNet corporate network for working remotely.
  • The internal corporate network created at CHT is protected by an advanced cybersecurity mechanism that allows secured access of internal resources. In addition to WFH employees, employees of mobile operation and corporate managers on business trip may access the corporate internal network for document viewing and approval, emergency handling, among others.

Part-time Working Options

To support employees in their career planning and family life, CHT is planning for the "Part-time Employee System. " With the system, employees will be able to apply for a transfer into "regular part-time employees" in the future in line with their needs for the balance between work with study or family care, cutting down their monthly regular working hours.

Family Benefits

Item Description

Childcare Facilities/ Supplies

  • Contracted quality local childcare facilities offer employees discounts on the childcare service fees.
  • The public early childhood education and care service has been promoted in 2020 with 16 childcare facilities at 9 locations across six municipalities installed, which was projected to open for service in August 2022.

Nursery Facilities

  • "Breastfeeding rooms" are installed at the workplace to meet employees' need in breastfeeding.

Childcare Contributions

  • Offering 10 days for pregnancy checkup leave, as well as pregnancy checkup accompaniment and paternity leaves.
  • Any employee with child aged 3 or under may apply for 1-hour working hour reduction per day with full pay and without impact to other rights.
  • The parental leave allowance is better than the Labor Law requirement in Taiwan.
  • Employee in service with child at 0-6 year(s) old is provided with a NT$12,000 childcare allowance per capita per year.
  • Children of employees are supported with 4 to 12 times of education expense subsidies, totally up to NT$35,800.

Paid parental leave

  • In the duration of parental leave, employee is entitled to the 6-month parental allowance disbursed by the competent authority in line with the Employment Insurance Act.
  • For employee who applies for a 2-year parental leave without pay, the Company is to subsidize 50% of their average monthly insurance salary from the 7th to the 24th month, with a maximum subsidy period of 18 months and a maximum amount of NT$410,000.
  • The aforementioned benefits apply to both” the primary caregiver” and ”the non-primary caregiver”
  • Paid parental leave for the primary caregiver: 114.4 weeks
  • Paid parental leave for the non-primary caregiver: 108 weeks

Family Care Leave

Better than the statutory requirement, a 7-day paid family care leave is available (holidays excluded).
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