Workforce Structure
As of 2025, there are more than 20,000 employees at Chunghwa Telecom with an average age of 45.16 years old. Meanwhile, there were also over 1,084 voluntarily severed or retired (accounting for 5.38% of the total workforce). In the next 5 years, nearly 3,600 employees are expected to leave due to reaching the age for retirement. In the following 10 years, 1/4 of the workforce will reach retirement age. This wave of retirements will also include the incumbent executives. To address the visible risk of talent attrition, externally, we actively launch diverse talent recruitment strategies, which include recruiting entry-level personnel to supplement core business operations, as well as gradually expanding the employment of elite talent for emerging businesses; internally, we proactively initiate talent cultivation and competency succession initiatives to strengthen our human capital.
Chunghwa Telecom Workforce Recruitment Overview
| Item | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|
| New hires（persons） | 1,510 | 1,584 | 1,480 | 1,346 |
| Open vacancies filled by internal staff (internal recruitment)（%） | 29 | 30 | 30 | 35.01 |
| Average cost per hire（NT$） | 4,704 | 4,781 | 5,531 | 6,196 |
Note: The average recruitment cost increased in 2025 primarily due to the challenges of a low birthrate in Taiwan. Also, such increase aligns with the advancement in digital transformation and sustainable development as well as the in-depth campus engagement strategy of the Company. Hence, the investment in human capital was actively increased, the frequency and scale of campus recruitment efforts were raised, and the collaborations with schools were strengthened, so as to proactively recruit talents of new generation to ensure the future competitiveness of the organization.
Chunghwa Telecom Workforce Structure
| Item | Total Number of Employees in 2025: 20,380 Employees | |||
|---|---|---|---|---|
| Male（persons） | Male（%） | Female（persons） | Female（%） | |
| Total Number of Employees | 14,289 | 70.11 | 6,091 | 29.89 |
| ≤ 29 | 1,553 | 7.62 | 470 | 2.31 |
| 30~50 | 8,842 | 43.39 | 3,064 | 15.03 |
| ≥ 51 | 3,894 | 19.11 | 2,557 | 12.55 |
Organization Restructuring
In response to the fierce competitive environment, rapid technical development, and ceaseless innovation of business model for emerging services, Chunghwa Telecom carried out its organization restructuring in 2022.
For its employees to understand the purpose and necessity of the organization restructuring, at least 400 sessions of communication and briefing sessions and 12 workers' union communication meetings were held annually. Also, the communication website for organization restructuring was launched in June 2021. Our employees can send their opinions via the website, which will be responded by relevant units.
The organization restructuring of the Company was a structural adjustment to the affiliated relationships between institutions and units, without any impact to the labor rights of employees or the relevant labor terms, and the Company did not lay off employees due to this organization restructuring. The Company also assists its employees in adaptation of the organization operation after the restructuring and respects their career developments and plans, so that employees can put their talents and strengths in good use on the positions fit for them, realizing their self-worth and the company's corporate vision.
HR Metrics
New Hires in 2025
| Item | Number of people | ％ of total Employees | ％ of Employees in Each Category | |
|---|---|---|---|---|
| Number of new hires | 1,346 | - | 6.6 | |
| Number of new hires separated | 43 | 3.19 | - | |
| Gender | Male | 1,019 | 75.71 | 5 |
| Female | 327 | 24.29 | 1.6 | |
| Age | ≤ 29 | 512 | 38.04 | 2.51 |
| 30~50 | 824 | 61.22 | 4.04 | |
| ≥ 51 | 10 | 0.74 | 0.04 | |
Note: New hire rate = Number of New Hires /Number of end-year-employees for each category.
New Hires over the Years
| Onboard Year | Age | Male(persons) | Female(persons) | Total(persons) |
|---|---|---|---|---|
| 2022 | ≤ 29 | 397 | 129 | 526 |
| 30-50 | 776 | 202 | 978 | |
| ≥ 51 | 4 | 2 | 6 | |
| 2022 total | 1,177 | 333 | 1,510 | |
| 2023 | ≤ 29 | 536 | 162 | 698 |
| 30-50 | 656 | 225 | 881 | |
| ≥ 51 | 4 | 1 | 5 | |
| 2023 total | 1,196 | 388 | 1,584 | |
| 2024 | ≤ 29 | 519 | 177 | 696 |
| 30-50 | 598 | 182 | 780 | |
| ≥ 51 | 4 | 0 | 4 | |
| 2024 total | 1,121 | 359 | 1,480 | |
| 2025 | ≤ 29 | 395 | 117 | 512 |
| 30-50 | 614 | 210 | 824 | |
| ≥ 51 | 10 | 0 | 10 | |
| 2025 total | 1,019 | 327 | 1,346 | |
| Total | 4,513 | 1,407 | 5,920 | |
Employee Turnover in 2025
| Gender | Male（persons） | Male（%） | Female（persons） | Female（%） |
|---|---|---|---|---|
| Number of Employee Turnover/retired | 124（0.6% of total employee） | |||
| ≤ 29 | 33 | 0.16 | 9 | 0.04 |
| 30~50 | 54 | 0.26 | 26 | 0.12 |
| ≥ 51 | 2 | 0.009 | 0 | 0 |
Note:
- 124 employees separated (0.6% of total number of employees) in 2025.
- There are 9 involuntary turnover in 2025. (Involuntary turnover includes termination of labor contracts and those who fail to pass the probation period.)
Employee Turnover
| Item | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|
| Total turnover rate（%） | 8.06 | 6.92 | 6.29 | 5.32 |
| Voluntary turnover rate（%） | 7.87 | 6.74 | 6.17 | 5.21 |
| Data coverage（%） | 100 | 100 | 100 | 100 |
Note:
- Voluntary Turnover Rate = Number of employees (resigned + voluntarily retired + retired upon reaching age limit) / Total number of employees at the end of the year
- The voluntary turnover rate of employees is mainly due to the high number of retirement. The percentages are 5.90%, 5.14%, 4.82% and 3.85% from 2022 to 2025, respectively.
Employee Turnover（by Age）
| Item | Age | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|
| Total turnover rate（%） | ≤ 29 | 0.18 | 0.18 | 0.17 | 0.21 |
| 30-50 | 0.71 | 0.51 | 0.52 | 0.47 | |
| ≥ 51 | 7.18 | 6.24 | 5.59 | 4.69 | |
| Voluntary turnover rate（%） | ≤ 29 | 0.18 | 0.16 | 0.15 | 0.19 |
| 30-50 | 0.66 | 0.47 | 0.52 | 0.39 | |
| ≥ 51 | 7.04 | 6.11 | 5.50 | 4.63 |
Employee Turnover (by Gender)
| Item | Gender | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|
| Total turnover rate（%） | Male | 6.64 | 5.53 | 4.79 | 3.60 |
| Female | 1.42 | 1.39 | 1.49 | 1.72 | |
| Voluntary turnover rate（%） | Male | 6.49 | 5.39 | 4.70 | 3.52 |
| Female | 1.39 | 1.35 | 1.46 | 1.69 |
Internal Recruit of Employees
| Item (Unit: people) | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|
| Number of open position | 1,287 | 842 | 305 | 1,111 |
| Number of internal candidates hired | 371 | 249 | 91 | 389 |
| Percentage of open positions filled by internal candidates (%) | 28.8267 | 29.5724 | 29.8361 | 35.01 |
| Male | 221 | 185 | 66 | 283 |
| Female | 150 | 64 | 25 | 106 |
| ≤ 29 | 6 | 2 | 1 | 8 |
| 30-50 | 290 | 215 | 71 | 238 |
| ≥ 51 | 75 | 32 | 19 | 143 |