Explanation of Inmarsat Communications service rates

Inmarsat GSPS(IsatPhonePro/Isatphone 2) rate changed on May 1, 2022:
- Inmarsat GSPS(IsatPhonePro/Isatphone 2) (May 1, 2022)

Inmarsat C & Mini-C rate changed on January 1, 2021:
- Inmarsat C & Mini-C (January 1, 2021)

Inmarsat BGAN rate changed on October 1, 2020:
- Inmarsat BGAN (October 1, 2020)

Inmarsat FBB rate changed on June 1, 2020:
- Inmarsat Fleet Broadband (June 1, 2020)

Rate changed on April 1, 2020:Ji-Wei-Yi-Zi No. 1090000043 NCC approved
- Inmarsat Fleet Broadband (April 1, 2020)
- Inmarsat BGAN (April 1, 2020)
Rate changed on November 1, 2019:Ji-Wei-Yi-Zi No. 1080000177 NCC approvaed
- Inmarsat GSPS (IsatPhonePro/Isatphone 2) (November 1, 2019)
Rate approved by National Communications Commission on March 1, 2018
- Inmarsat Fleet Broadband (March 1, 2018)
Rate approved by National Communications Commission on September 28, 2017
- Inmarsat Fleet Xpress
- Inmarsat Fleet Broadband
- Inmarsat C Mini-C
- Inmarsat BGAN
- Inmarsat GSPS (IsatPhonePro/Isatphone 2)

For service information (Satellite Department, International Business Group, Chunghwa Telecom Co., Ltd.): 0800-080-315 ; mobilesat@cht.com.tw

Inmarsat communication service types, including:

A, Aero, B, BGAN, BGAN M2M, C, D+, Fleet33, Fleet55, Fleet77, FleetBroadband, Fleet Phone, GAN, GSPS, GSPS Link, IsatM2M, IsatDataPro, M, Mini-M, SwiftBroadband, and others

Services included traditional and new types; applications for each are slightly different.

Equipment for traditional services such as Inmarsat B, C, Fleet, and Maritime Mini-M are certified and burned by Inmarsat

Inmarsat device initial sequence numbers (ISN) are inside of equipment. When using the communication services, the ISN is used to implement identification. Therefore, when applying for the account, the equipment information must be provided for Chunghwa Telecom to verify the account and activate the equipment.
For details on applications, see >> Application Notice

Applications for new services such as Inmarsat B, GSPS, and FleetBroadband

Equipment used in new services are also certified and issued a unique IMEI code. When using communication equipment, the IMSI code on the SIM card is used for identification.
After the account application is approved, Chunghwa Telecom issues an account card and activates the account. For details on applications, see >> Application Notice

For other types, such as aviation type, contact the handling unit for more information.

Application Notice for Inmarsat B, C, Fleet, Maritime Mini-M

To apply for the Inmarsat B, C, Fleet, or Maritime Mini-M number, complete the application forms (Chinese and English), and send the photocopies of certificates to the handling unit by registered mail.
Please note that the company does not have the authority to verify the accounts used by ships not registered with domestic ships, and must be transferred to foreign partners for processing. Please contact the undertaking window to confirm the relevant details.

Documentation:

Identification documents of the applicant. For company groups, attach the proof of registration documents and personal identification of the person in charge. For agencies, put the office seal on the application or present the official document,and dual identification (ID, driver's license, national health insurance card, passport).
New accounts must also provide proof of installation permission. If for use in a ship, attach the ship's registration documents or radio station license. For non-ship use, provide the project approval letter from the National Communications Commission.

Cost:

For application costs and remittance information, see Cost for Service Application in the Rate Explanation.
If the ship is a foreign ship that is commissioning for station installation, the price will be decided on the price quoted by an operator in that ship's country. In general, each station installation is approximately US$150 to 300. It is also necessary to sign an agent contract with the accounting authority of that country. The accounting services provided by the accounting authority usually requires an annual account processing fee of US$250 to 500 (per device).A deposit of US$1,000 to 2,000 is also required (per ship).

Transfer of ownership: (Renamed)

Account transfer to other people requires transfer of ownership, otherwise accounts will need to be paid by the original account holder.
If you buy a ship or buy pre-owned satellite equipment and the seller's account has not been canceled and the account is assigned by Chunghwa Telecom, you can transfer ownership to save on processing costs.
Fill in the original account information (before the change) on the Chinese application. If the equipment you are transferring is part of GMDSS, you must fill in an English application.
To avoid disputes, attach the documentation proving that you obtained the equipment in addition to the documents required for station installation; such documents include ship sales contracts, receipts, or affidavit of the original account.
Attention: The account number used by the ship entails nationality issues, so ask the handling unit whether the transfer can be processed.

Change to billing address:

Only requires a Chinese application form. Check "change to address" on the application and then fill out the required information.
Attention: When the billing address and account name need to be changed at the same time for purpose of equipment transfer, the name change (transfer) method must be used.

Cancel account:

Complete the Chinese application form and check "cancel account." You can specify the cancellation date, and then fill in the equipment account number in the approved identification number space. If you do not know the account number, contact the handling unit to check for you.
Attention: Taiwanese ships are not charged when cancelling accounts, but they must still ensure that the outstanding communication fees are paid. Account cancellation for foreign ships shall be handled in accordance with the regulations of the Taiwanese operator of the original establishment.

Inmarsat BGAN, GSPS(IsatphonePro/Isatphone 2), FleetBroadband

To apply for Inmarsat BGAN, GSPS (IsatphonePro/Isatphone 2), or FleetBroadband accounts, complete the Chinese application form and attach photocopies of certificates and send to the handling unit by registered mail. After accepted by the handling unit, the unit will contact you to confirm the application content and the rate plan. If you agree to the quoted rate, just pay the fee and Chunghwa Telecom will provide you an account card and account information as needed.

Documentation:

Identification documents of the applicant. For company groups, attach the proof of registration documents and personal identification of the person in charge. For agencies, put the office seal on the application or present the official document, and dual identification (ID, driver's license, national health insurance card, passport).
New accounts must also provide proof of installation permission. If for use in a ship, attach the ship's registration documents or radio station license. For non-ship use, provide the project approval letter from the National Communications Commission.

Applicable equipment:

BGAN- Hughes 9201/9202/9502/9350/9450, Explorer 250/300/325/500/700/727, Sabre 1

GSPS- IsatphonePro, Isatphone 2 (NCC type certification)

FleetBroadband- Sailor 150/250/500, JUE-250/251/500/501, Felcom-250/500, FX-150/250/500

Cost:

For details on handling fee, board rate plan, and remittance information, see the rate explanation.

Chunghwa Telecom Co., Ltd.
Satellite Department, International Business Group
Toll-free (Taiwan region)：0800-080-123
Mailing address：P.O. Box 3, Fangliao Post Office, Pingtung County 940
GPS coordinates： 22.270948 N, 120.658832 E

File download

1. Inmarsat Registration Form for Maritime Service Activation or Change (Chinese)
2. Inmarsat Registration Form for Maritime Service Activation (English)

From January 2009, landline and mobile calls to Inmarsat communications have a single access code, "870".

Note:

From January 2009, landline and mobile calls to Inmarsat telephones have a single access code, "870"; at that time, 871, 872, 873, and 874 were all converted to 870.

870 is a single access code that does not distinguish ocean region. The customer dials "009+870+Inmarsat number" to automatically search for the ocean region of the intended ship, and does not need to use a different number per each ocean region, making it easier for the customer to find the ship they want to contact. 870 is already widely used, so you are encouraged to make the change to 870 as soon as possible.