Social Aspect

Human Capital Development

Issue Date:2020/08/20

Our fundamental business focus is “core competitiveness, professionalism, efficiency, and service” and we seek to develop innovative talent through a combination of internal and external training. We have a comprehensive training system to assist employee development in all dimensions. The system starts with the incorporation of “needs analysis” and “in-depth planning” and is followed by performance assessment and review after the program ends. This systematic approach enhances professional skill and work efficiency, and helps the Company improve its coordination of human resources.


Chunghwa Telecom is dedicated to providing employees with a diverse learning environment. In 2019, Chunghwa Telecom training expenses exceeded NT$ 497 million and employee training sessions totaled 961 thousand hours. We encourage employees to commit themselves to long-term learning and we offer education subsidies as much as NT$ 30,000 per semester. Subsidies were given to 381 employees in 2019 and the Company compensation amounted to NT$ 5.17 million.


Digital Classroom

Chunghwa Telecom has introduced an online learning social network (the Digital Classroom) with an e-Learning approach quite unlike that of conventional classroom teaching. In this new learning social network one-way teaching has been replaced by an environment where users may share and transfer knowledge at a lower cost, and with a far better yield of good results. The broadband installation college, for example, is a platform where information such as technical documents, cases, video tutorials, and technical discussions can be exchanged and learned. 

Online Broadcast

Online broadcasts can be used to teach topics related to specific work. They are delivered over the internal UC platform, and offer employees a fast and convenient way to gain knowledge and observe new trends. Online broadcasts transmit the experiences of experts to all employees without limit and boost business growth. The topics in 2019 included core business, ICT extended business, business in the new field and new knowledge of management and health care. There were 115 classes with 11,021 participants.


1. Provide International public cloud certification training
In line with the corporate cloud strategy, training and certification mentoring for AWS, Azure, and GCP certificates were organized in 2019 to facilitate different institutes to acquire a total of 194 international public cloud certificates.
2. Improve management capacity
“Manager management seminar” was organized to effectively resolve management issues and promote business development and profit and revenue growths. Quality of communication was enhanced in the seminar to promptly respond to clients’ pain points and accurately promote the focused businesses of Chunghwa Telecom. A total of 171 senior managers participated in 2019.
3. New business potentials
    • Courses on AI certification and AIoT to strengthen the core competitiveness in AIoT were organized three batches in 2018-2019 and cultivated 92 individuals.
    • 46 important professional seminars were organized with 3,444 participants, including seminars on 5G wireless technology, seminar on IoT development trend and service application, seminar on big data application, etc.