The start date of the malfunction：2024-04-19
The scope of the malfunction： All of Taiwan and outlying islands
Description of the malfunction: On April 19, 2024, the Thuraya-3 satellite experienced a malfunction, confirmed by Thuraya as a long-term issue. Service restoration is not feasible in the short term, with an anticipated recovery time exceeding one year. Customer rights will be upheld according to the contract terms, and alternative solutions will be offered for customer selection later.
