Stakeholder Management

Stakeholder Management

“Chunghwa Telecom, Above and Beyond.” Aside from the industrial development and competition, as the leading telecom brand in Taiwan, it stresses on not just good products, services, and profit but also the fulfillment of the role as a corporate citizen to put its social influence to good use. Hence, we value voices of stakeholders, internally and externally, attentively listen to, respond to, and meet their demands.

The identification and determination of key stakeholders and material issues are the core works for corporate sustainability/ESG implementation. Pursuant to Stakeholder Engagement Standard, AA1000 SES 2015, we established the processes for identification and engagement of stakeholders, listening attentively to voices of internal and external stakeholders and responding properly.

Personnel from various departments are invited to participate in the kick-off meeting for the preparation of the ESG report at the beginning of each year to discuss, exchange and reach consensus on the current stakeholders and the ESG topics of stakeholders’ concerns or with impact, which serve as the important reference basis for disclosures in the report. In promoting corporate sustainability activities or information disclosure, the opinions and suggestions will be comprehensively solicited from the internal and external stakeholders.

Stakeholder	Meaning to CHT	Focused Topics	Communication Channels	Communication Frequency
Shareholders/Investors	Shareholders/Investors are holders of Chunghwa Telecom’s shares, for whom we ought to be accountable.	Economic Performance Anti-corruption	Shareholders’ meeting Shareholder hotline/mail Earning results conference	Annually Real-time Quarterly Nonperiodic
Employees	Employees are the pillars for the sustainable operation of Chunghwa Telecom as well as the driver for its sustainable growth.	Market Presence Anti-corruption Labor/Management Relations Gender equality and non-discrimination Diversity and Equal Opportunity Occupational Health and Safety	e-mail Telephone call Labor employer meeting Negotiation meeting	Real-time Every 2 months Nonperiodic
Customers	Customers’ affinity for our products and services is the key to business development.	Customer Privacy Marketing and Labelling	Service hotline Customer service center	Real-time
Suppliers	Our array of products and services rely on the steadfast support from our numerous suppliers.	Environmental Compliance Energy	e-mail Hotline ESG Supplier Conference Supplier Training Survey	Real-time Annually Nonperiodic
Communities/NPOs	As the Big Neighbor in local communities, we aim to give back to society and build a better tomorrow.	Environmental Compliance Socioeconomic Compliance	e-mail Hotline Stakeholder forum	Real-time Nonperiodic
Media/Rating Agencies	The opinions of media/rating agencies for Chunghwa Telecom are beneficial to our sustainable advancement.	Energy Anti-corruption Economic Performance	e-mail Hotline Press release Press conference Survey	Real-time Nonperiodic
Competent Authorities/Government Agencies	Our products/services and relevant marketing practices are subject to the review and supervision of the competent authorities.	Anti-corruption Environmental Compliance Socioeconomic Compliance Occupational Health and Safety Marketing and Labelling Labor/Management Relations	Public hearing/press conference e-mail Official document Meeting Telephone call Visit	Real-time Nonperiodic
Industrial Peers	As the leading telecom brand in Taiwan, Chunghwa Telecom seeks a healthy competition with its industrial peers for the overall industrial development.	Market Presence Marketing and Labelling	Official document Meeting Telephone call	Real-time Nonperiodic

• Chunghwa Telecom Stakeholder Engagement Guidelines .pdf