Happy Workplace

Social Inclusion

Issue Date:2022/06/30

Social Inclusion Strategy

CHT actively expands our company's resources to achieve a more equal and more friendly society, hoping to create a barrier free of technology and information. The environment enables cultural heritage, extension of education, promotion of industry, and promotion of humanities and arts all through technological linkages. Therefore, people of diverse ages, physical and mental states, backgrounds for growth, geographical factors, and education levels can all benefit from science and technology and create unlimited hope. With the aim of fulfilling the responsibility of corporate citizenship, CHT upholds the spirit of “value is where the responsibility lies,” and effectively integrates the core competence of company with corporate volunteerism. We have dedicated to donations, product or service and volunteer services. The two major axes of “minimizing the digital divide” and “creating digital opportunities” have continued to penetrate into Taiwan’s communities and rural areas and islands.  

Social Contributions

The Mission of Social Contribution:
1. Assist the education and learning of the future generations of remote communities and disadvantaged groups.
2. Provide digitization services and marketing assistances to foster long-term development of local industries of remote communities and disadvantaged groups.
3. Participate actively in the global disaster relief programs and help those in need to overcome the impacts in the aftermath of the disasters.
4. Provide necessary products and services required of the rapidly growing emerging markets by establishing collaborative partnerships with local enterprises or NPOs.

CHT has divided its social contributions into 5 main areas:
• "Hardware Infrastructure" provides the foundation for modern day telecommunications.
• "Products/services Donations" enables ICT to fully express its value.
• "R&D and Innovation" focuses on providing convenience to the handicapped people.
• "Corporate Volunteering" enables employees to share their talents with the community.
• "Chunghwa Telecom Foundation" captures the pioneering opportunity in digital creation. 


Contributions and Spending to Support National Policies

Pursuant to Articles 8 and 9 of the Company's "Procedures for Ethical Management and Guidelines for Conduct", the Company shall not donate political contribution or offer, promise any facilitating payment. As a result, our contributions mainly are made for trade associations, and supporting policies and events held by both national and local governmental entities.


Contributions and Expenditures

Issue 1: Universal network construction and narrowing digital divide

Integrated telecom services have become essential services for the public and industries. Apart from coverage and quality, we ought to shoulder social responsibilities. Through construction of broadband infrastructure in the rural areas, we bridge the urban-rural gap, protect the right of basic communication for all citizenry, and promote the accessibility and service quality of communication.
Regarding the right to digital access, CHT aims to ensure the access of telecommunication services of certain quality by groups in the rural areas and of the disadvantaged, so that people can enjoy an equal opportunity for digital innovation and development.
To promote information equality, the government and telecom operators in Taiwan put emphasis on the telecommunication right for the people in rural areas. We actively introduce mobile communication services to rural broadband construction and optimize the network coverage in these areas to realize a balanced urban-rural development and protect the right to access information.
CHT’s contributions and engagement: 
To eliminate digital divide and foster information equality, CHT engages local governments across 368 villages/towns/districts across 22 cities/counties in Taiwan to construct cell sites/ internet sites effectively.
As the largest telecom operator in Taiwan, CHT invests over NT$500 million annually to support the universal construction of networks in the rural areas in Taiwan and the establishment of equipment that bridge the digital divide.
We venture into mountains and offshore island for cell site construction. Throughout the 747 communities in rural areas in Taiwan, a 99% 4G coverage is reached to realize our visions of “Fostering social innovation and information equality” and “Realizing the win-win of digital human rights and innovative economy”.

Issue 2: Support and sponsor ICT industry innovation forums on big data, AI, 5G, etc.

To drive the digital development and transition of the industrial in Taiwan, the government of Taiwan stipulated “Digital Nation & Innovative Economy Development Program (2017-2025)” (DIGI+) with an aim to introduce smart technologies like AI, IoT, big data, and 5G to the industries and life in Taiwan, promoting the public interests and standards of living for the people.
The 5G technology has been commercialized in Taiwan in 2020. In response to the digital policies of the government and accelerate the digital transformation and applications of industries and enterprises, various sectors need to organize many ICT innovation and application events and experience the most forward-looking technological applications with the world to help the industries and the public to capture the new trends in the innovative ICT and unveil the new landscape of the industries in the future.
CHT’s contributions and engagement: 
As the leader of the ICT industry of Taiwan, while being committed to developing innovative information communication technologies, CHT has also been engaging the government, the industries and the academia, supporting and sponsoring ICT industry forums and events related to 5G, AI, big data, etc. as an exchange platform for stakeholders across sectors.
These forums and events effectively and extensively share relevant knowledge of professionals, converge thoughts across sectors, drive vertical and horizontal integrations of industrial experiences, accelerates digital innovation and expedite the progress of “smart nation” development.

Issue 3: Expenditures in Organizations

    1. General Association of Chinese Culture (GACC)
Established in 1967, the General Association of Chinese Culture (GACC) serves as the NGO that connects the culture of Taiwan. Its mandate is to promote and spread Chinese cultural tradition and the Taiwan culture to the world while elevating and cultivating the cultural strength of Taiwan and the international exchanges of Taiwanese culture.
In 2001, the GACC established “Presidential Cultural Awards”. It is the most significant comprehensive awards in Taiwan regarding charity, humanism, creativity, environmental protection as well as literature and arts.
In support of the GACC’s in-depth development and efforts for the cultural industry’s development, CHT sponsored the relevant events it organized in 2020. Through the light show of the Presidential Office building, its “National Day Light Sculpture” presented positive imageries and spirit of “facing challenges,” and “growth in tough times.”

    2. Taiwan Telecommunication Industry Development Association (TTIDA)
The mission of TTIDA is to promote quality management, R&D, and innovation in telecom industry in Taiwan. Through improvement of legislation and industrial environment of telecom industry, together with telecom talents, it fosters opportunities for global telecom industries’ cooperation. Other mission of TTIDA include:
        (1) Advisory and consulting services to the telecom industry;
        (2) Platform for the right protection, settlement, negotiation and disputes mediation among telecom consumers and operators thereof;
        (3) Assistance in communication, networking, exchanges, and cooperation among actors in the telecom industry, globally and regionally; and
        (4) Assistance in the information gathering, exchanges, and cooperation of telecom industries in the region and globally. 
Through participation in TTIDA, CHT communicates with fellow players in the industry, offers professional advices, and sponsors activities, forums, and tours organized thereby for the advancement of telecom industry in Taiwan.

    3. Groupe Special Mobile Association, GSMA
Established in 1995, the GSMA is the largest wireless communication trade organization. Funded and established by mobile telecom operators and relevant enterprises worldwide, it is committed to the standards stipulation, establishment, and promotion of the GSM mobile system. In addition, the GSMA is the leading event organizer in the industry, organizing events like Mobile World Congress and Mobile Asia Expo. 
Pursuant to the GSM mobile network development, CHT participates in the relevant GSMA meetings and groups; offers studies, technical support, promotion case studies, and best practices; assists in learning the trends of mobile communication development; and facilitates the overall development of telecom industry.


Social Investment Management

Chunghwa Telecom believes “taking from the society and contributing back to the society.” Being the largest telecom carrier in Taiwan, our provided network and services throughout Taiwan and remote islands have shaped our self-demanding of contributing to the society. Over the years, by exerting our core competence, we continue to create value for society and help society overall to improve quality of life.

Chunghwa Telecom refers to the community investment evaluation mechanism of the LBG (London Benchmark Group), to conduct evaluations on the possible community social benefits and business opportunities before an investment is made. The quantification of the contribution of social investment allows us to make reasonable resources allocation, while avoiding repetition. It helps the decision-making and promotion of charities as well as future sponsorship. 

Information Equality (Aligned with SDGs 4: Quality Education)

Chunghwa Telecom is creating a free and open information sharing environment without technological boundaries that can be shared by everyone. Such a system inherits culture, extends education, promotes industry, and upgrading art with a connection to the universe of the Internet. Digital technology can be beneficial to everyone irrespective of age, social standing, wealth, geographical location, or education. We base our approach on the characteristics of the ICT industry and the spirit of “value is where the responsibility lies,” in our work with the communities in Taiwan. Our main objective is to “minimize the digital divide and create digital opportunities,” Chunghwa Telecom watches the trends of this digital divide and offers solutions that facilitate social innovation and digital inclusion.

CHT's professional core competencies are information and communications, but having taken heed of local demand and needs, we have invested in providing a more diverse range of resources. In addition to deploying and making the best uses of digital technologies, we have also emphasized the cultivation of other abilities. In particular, we have devoted ourselves to helping local communities build more complete educational resources and facilities. These efforts also demonstrate more clearly to local residents and business customers CHT's dedication and actual work to serve local communities.

CHT has supported education and shown its concern for rural villages ever since 2009. We extended our services to the permanent settlements and newly developed communities in the disaster zones. Using visual Internet technology, we delivered educational resources in the form of private tutorship in rural villages. We hope to give the children of the next generation a learning environment which is “safe, dignified, and hopeful.” To enhance learning and provide equal learning opportunities, university students helped the cause with one-on-one tutoring to take care of the school children in the rural villages and disaster zones. Twelve years of effort by e-Tutor partners has helped several dozen students gain admission to national and private universities, including the National Yang Ming Chiao Tung University and Taipei Medical University. Assistance to remote villages has really reduced the divide between the cities and counties and radically improved the opportunities available to the children.