Environmental Sustainability

Resource Management

Issue Date:2022/06/30

Circular Economy Strategies

In response to the UN SDG 12: Responsible consumption and production and the circular economy promotion in Taiwan’s 5+2 Industrial Innovation Plan, Chunghwa Telecom proposed its five commitments of circular economy with the 5R Principle higher than the statutory requirements at home and abroad:

  1. Reduce: Establish a green operation and consumption model to properly manage and reduce consumption of energy and resources, along with enhanced education and promotion for employees, suppliers, and customers.
  2. Reuse: Increase circularity and improve resource cycling technology for resource regeneration and recycling.
  3. Repair: Promote eco-friendly design and extension of service life of products and offer circular products that are more durable, easy to repair, and recyclable.
  4. Refuse: Promote green procurement, reject products with no green concept, and purchase products with green labels or with an equivalent efficiency thereof.
  5. Recycle: Facilitate an industrial chain symbiosis and develop forward-looking energy technologies to elevate energy/resource efficiency and promote recycling.

In 2020, CHT became the first telecom operator that obtained the verification statement of BS 8001 (Circular Economy). Upholding the principle of “service quality assurance,” we refurbished the MOD set-up boxes for reuse. The lifecycle of MOD set-up boxes is extended successfully to avoid resource wasted and reduce pollution.

Stage Actions
Upstream Through collaboration with suppliers and starting from the design phase, the MOD set-up boxes are minimized in size and in power, successfully reducing the raw materials mining and consumption as well as power consumption by consumers.
Consumer On the ground of no damage to customers’ rights, the broken MOD set-up boxes are recovered, repaired, and refurbished before returning to the market for reuse to extend the lifecycle of MOD set-up boxes.
Disposal Valuable materials in the MOD set-up boxes are recycled by qualified service providers to avoid resource wasted and cut pollution.

Water Resources Management

In terms of water use, it is primarily domestic water use at Chunghwa Telecom. In addition to the regular water use for washing, water used for HVAC is the main source. Following the growth in business and personal, there is limited water conserved. With rainwater and cooling water recycling, we effectively manage the water consumption.

With the water use in 2012 as the baseline, “no more than 2% of annual water use increase from business growth” was set as the KPI for water resources. Aside from incorporating water leak into the detection feature of our products, water use is also incorporated in the EARTH system. Through “water bill management” feature, we are not just able to cut down the printing amount of water bills but also able to review our water use year by year based on the trend or data analyses to reduce costs in water use, effectively improving the management efficiency.

Year (metric ton) 2019 2020 2021
Domestic water use 691,954 679,629 598,435
HVAC water use 1,590,716 1,617,960 1,571,508
Reclaimed water 3,776 2,777 1,534
The Sole Water-footprint Certified Telecom Operator in the Industry
In 2019, the most representative “Rated 4 IDC of the Greater China region – Banqiao IDC and Cloud Data Center” of Chunghwa Telecom was selected as the first IDC to undergo ISO 14046 water footprint inventory and certification. As a result, it passed the verification by SGS-Taiwan and obtained the verification opinion statement, making Chunghwa Telecom the sole telecom operator in the industry of Taiwan that passed water footprint certification.
Water Consumption
Consumption 2019 2020 2021
Total water consumed (in million m3) 2.282 2.297 2.170

Waste Management

Chunghwa Telecom recognizes the importance of resource reduction, recycling, and reuse. Apart from stipulation of the relevant reduction plan and target (i.e. 10% reduced compared to the previous year), it adheres to the 5R Principle for waste reduction. Combined with the EARTH system, use and disposal of various resources are properly managed. The recyclable and non-recyclable wastes as well as the disposal procedures are managed systematically to elevate the efficiency in resource utilization.

In terms of industrial waste, qualified, legal clearance and disposal services are commissioned for processing in accordance with effective management and treatment procedures to ensure legal compliance. As for other wastes like cement poles, fiber optic cables, woods, and batteries containing cadmium, public/private waste clearance and disposal companies recognized by the environmental authorities are commissioned for treatment.

Wastes Generated
Unit: metric tonnes
Item 2019 2020 2021
Total waste generated 6,707 7,345 8,870
Waste recycled/reused 3,454 3,847 5,456
Waste landfilled 0 0 0
Waste incinerated with energy recovery 29.77 26.15 40.57
Incinerated without energy recovery 3,179 3,458 3,329
Waste otherwise disposed: Outsourcing 44.24 13.92 44.88
Waste with unknown disposal method 0 0 0
Data Coverage (%)
(e.g. income or branch offices)
100 100 100

Cellphone Recycling Action Plan

Implementation Targets and Results in 2021 and 2022
Unit: number of cellphone
Cellphones recovered by stores Target in 2021 Cellphone recovered in 2021 Achievement rate in 2021 Target in 2022
Old cellphones (reused) 25,200 50,915 202% 27,900
Waste cellphones (recycled) 2,800 10,265 367% 3,100
Total 28,000 61,180 219% 31,000

Implementation Plan for 2022:

  1. Old cellphones: we continue to offer means of cellphone recycling, free of charge, and “trade-in” incentives to raise the recycling rate.
  2. Waste cellphones: we continue to offer means of cellphone recycling, free of charge, and organize bonus activities like lucky draw or HamiPoint giveaway from time to time to raise the recycling rate.