Sustainable Governance
Social
Issue Date：2023/06/29
Social
Diversity Indicators of Females
| Item | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Females/Total employees (%) | 28.06 | 29.29 | 29.41 | 29.92 |
| Females/All Managers (%) | 27.16 | 27.84 | 22.22 | 22.55 |
| Females/Low-level managers (%) | 29.17 | 29.59 | 22.7 | 23.76 |
| Females/Senior-level managers (within two levels of CEO) (%) | 17.50 | 17.72 | 13.3 | 15 |
| Females/Income-generating units (%) | 52.33 | 53 | 54.15 | 52.84 |
| Females in positions of Science, Technology, Engineering, Mathematics (STEM) (%) | - | 17.17 | 17.62 | 18.26 |
Freedom of Association
| Item | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Employees covered by collective bargaining agreement (%) | 99.73 | 99.26 | 99.21 | 99.95 |
Investment in Training and Development
| Item | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total training expenditure (NT$ thousand) | 497,901 | 493,000 | 451,380 | 460,843 |
| Training expenditure per capita (NT$) | 22,938 | 23,555 | 22,294 | 23,043 |
| Total training hours | 961,234 | 1,045,267 | 1,148,601 | 1,152,937 |
| Training hours per capita | 44 | 50 | 57 | 58 |
Human Capital ROI
| Item | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Human capital ROI | 1.8834 | 1.9067 | 2.014 | 2.023 |
Employment
| Item | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| New hires (individual) | 891 | 909 | 1,180 | 1,520 |
| Open vacancies filled by internal staff (internal recruitment) (%) | 27 | 33 | 38 | 24 |
| Average cost per hire (NT$) | 13,028 | 14,091 | 6,824 | 4,704 |
Employee Turnover
| Item | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total turnover rate(%) | 5.92 | 8.06 | 9.20 | 8.06 |
| Voluntary turnover rate (%) | 5.74 | 7.82 | 9.02 | 7.87 |
| Data coverage (%) | 100 | 100 | 100 | 100 |
Employee Engagement Survey
| Item | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Ratio of actively engaged employees (%) | 91.25 | 90 | 90.1 | 92.38 |
| Coverage (% in total employees) | 100 | 100 | 100 | 100 |
Results of Corporate Citizenship and Philanthropy Investment Category
| Item | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Contribution in cash (NT$) | 216,189,000 | 167,262,000 | 180,865,929 | 211,261,141 |
| Contribution in products/services (NT$) | 6,135,000 | 183,420,000 | 49,473,006 | 3,320,456 |
| Management Costs (NT$) | 527,543,000 | 705,118,000 | 864,651,099 | 602,830,663 |
| Corporate volunteering costs (NT$) | 10,834,000 | 20,891,000 | 58,824,289 | 22,265,835 |
Ratio of online Customers
| Item | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Ratio of total customers using CHT online services solutions/sales platform (%) | 22.1 | 37.6 | 48.8 | 54.8 |
Ratio of online revenues
| Item | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Ratio of revenues generated online (%) | 2.5 | 5.4 | 3.99 | 5.16 |
Customer Satisfaction Rate
| Item | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Satisfaction Rate (%) | 83.21 | 84.92 | 83.90 | 82.83 |
| Big Corporations (rated on a scale of 1 to 10) | 8.98 | 9.09 | 9.04 | 9.09 |
| SMEs (rated on a scale of 1 to 10) | 8.68 | 8.72 | 8.75 | 9.04 |
| Consumers (rated on a scale of 1 to 10) | 7.79 | 7.77 | 7.84 | 7.91 |
Breaches of IT Security/ Cybersecurity
| Item | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of cybersecurity incidents | 0 | 0 | 0 | 0 |
| Number of customer information losses as a result of cybersecurity incidents | 0 | 0 | 0 | 0 |
| Number of customers/employees affected as a result of cybersecurity incidents | 0 | 0 | 0 | 0 |
| Amount of monetary losses as a result of cybersecurity incidents | 0 | 0 | 0 | 0 |
Secondary Use of Customer Data in 2022
| Item | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Customers consenting to secondary use | - | 84.40 | 85.18 | 86.07 |
Requests for Customer Information Received from Government or Law Enforcement Agencies
| Item | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of government requests | 228,000 | 360,720 | 659,429 | 1,374,084 |
| Percentage of requests resulting in disclosure (%) | 98.24 | 92.50 | 47.1 | 55.60 |
Incidents of customer privacy breaches
| Item | 2019 | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of confirmed cases by the company | 0 | 0 | 0 | 0 |
| Number of complaints from regulatory authorities | 0 | 0 | 0 | 0 |