Sustainability

About Social Contribution

 

Reporting coverage

Our company's social indicators cover 100% of business operations.

Corporate Citizenship and Philanthropy Strategy

As an industry leader, Chunghwa Telecom takes the mission of being the most valuable and most trusted communications carrier. We actively expand our company's resources to achieve a more equal and more friendly society and create a barrier free of technology and information. The environment enables cultural heritage, extension of education, promotion of industry, and promotion of humanities and arts all through technological linkages. Therefore, people of diverse ages, physical and mental states, backgrounds for growth, geographical factors, and education levels can all benefit from science and technology and create unlimited hope.

With the aim of fulfilling the responsibility of corporate citizenship, Chunghwa Telecom upholds the spirit of “value is where the responsibility lies,” and effectively integrates the core competence of company with corporate volunteerism. We have dedicated to donations, product or service and volunteer services. The two major axes of “shortening digital gaps” and “creating digital opportunities” have continued to penetrate into Taiwan’s communities and rural areas and islands.

Furthermore, we actively support the United Nation’s Sustainable Development Goals (SDGs) and cooperate with the government’s “DIGI+” to propose solutions to the digital drop situation, and to voluntarily promote digital inclusion, build digital innovation basic areas and cultivate digital talents in all aspects. In order to create maximum benefits, before and after engaging in social welfare investment, Chunghwa Telecom will refer to international relevant social benefit assessment tools, such as the London Benchmark Group (LBG) investment assessment mechanism, social return on investment, (SROI), etc., to assess and audit the community and social value that can be generated in advance, quantify the social investment contribution on the one hand, and allocate reasonable resources on the other hand so as to make the best decision and drive the best influence.

The Mission of Social Contribution:

• Assist the education and learning of the future generations of remote communities and disadvantaged groups.

• Provide digitization services and marketing assistances to foster long-term development of local industries of remote communities and disadvantaged groups.

• Participate actively in the global disaster relief programs and help those in need to overcome the impacts in the aftermath of the disasters.

• Provide necessary products and services required of the rapidly growing emerging markets by establishing collaborative partnerships with local enterprises or NPOs.

CHT has divided its social contributions into five main areas:

1. "Hardware Infrastructure" provides the foundation for modern day telecommunications.

2. "Products/services Donations" enables ICT to fully express its value.

3. "R&D and Innovation" focuses on providing convenience to the handicapped people.

4. "Corporate Volunteering" enables employees to share their talents with the community.

5. "Chunghwa Telecom Foundation" captures the pioneering opportunity in digital creation.

Quantification of Contribution of Social Investment

By referencing community investment evaluation mechanism of LBG (London Benchmark Group), Chunghwa Telecom conducts evaluation on the possible Community benefits and Business benefits before social investment is made. The quantification of contribution of social investment allows us to make reasonable resources allocation, while avoiding repetition. It helps our future decision-making and promotion of charity or sponsoring activities.

In the era of technological advancement, the “digital divide” has triggered inequality in education and employment opportunity. Chunghwa Telecom focuses its social investment in “narrowing the digital divide” and “creation of digital opportunities,” given the specific nature and the core competence of data communication of the ICT industry. In addition, we also spare no effort in the advocacy of “corporate volunteers” to participate in community services, and proactively assist the communities in creating digital opportunities.

Types

2015

2016

2017

Cash Donations(Thousands)

151,133

303,508

366,075

Product or Service Donations(Thousands)

737,408

687,857

627,546

Management Expenditures(Thousands)

12,667

43,706

167,101

Corporate Volunteer Services(Thousands)

9,024

3,359

3,358

Total(Thousands)

909,734

1,038,431

1,164,080

Corporate Volunteer Service(Hours)

36,049

13,436

14,201

Contributions and Spending for Policy Influence

Pursuant to the Company's "Principles for Ethical Management" Article 7, the Company shall not donate political contribution or offer, promise any facilitating payment. As a result, our contributions to create or influence public policy mainly are made for trade associations, and supporting policies and events held by both national and local governmental entities.

 

FY 2014

FY 2015

FY 2016

FY 2017

Local, regional or national political campaigns / organizations (supporting government policies)

1,246,791,973

421,468,999

499,988,090

424,037,193

Trade associations or tax-exempt groups

30,367,565

27,348,475

25,991,950

22,416,364

Total contributions and other spending

1,277,159,538

448,817,474

525,980,040

446,453,557

Largest Contributions and Expenditures

(sorted by the total amount in descending order)

Topic 1: Universal Telecommunications services

Under the Telecommunications Act, a Type I service provider may be required by the NCC, previously the MOTC, to provide universal telecommunications services in remote or unprofitable areas. These services include voice communication services, such as public phones, and data communication services, such as internet provision for libraries and public primary and secondary schools. All Type I service providers and certain Type II service providers designated by the NCC, will be required to contribute a fixed portion of their annual revenues to a universal services fund. Such a fund will be used to compensate for any losses, bad debts and management fees incurred by the relevant Type I service provider in providing the universal services. Chunghwa Telecom as the largest service provider in Taiwan, fully supports the act, and has been contributing more than required in the past years. (NT410,895,566 in 2017) By utilizing our expertise in telecom technology, we hope that everyone shares the advantage of technology despite his or her wealth, social status or geographical location, thereby achieving the objective of shortening digital divide and creating digital opportunities. We also contributed resources to developing products and services to meet the needs of the disabled to realize their rights of enjoying the universe of digital technologies.

Topic 2: Supporting Taiwan’s e-sports industry

The e-sports industry has become a trend recently. Not only has the Olympics officially listed e-sports as an official competition for the 2022 Asian Games, the Taiwanese government has also been actively promoting the e-sports industry. Chunghwa Telecom has been supporting the e-sports (gaming) industry in Taiwan by sponsoring the “2017 Six Municipalities E-Sports Competition” held by Taipei City Government, New Taipei City Government, Taoyuan City Government, Taichung City Government, Tainan City Government, and Kaohsiung City Government. To demonstrate Chunghwa Telecom's support for the domestic policy and target the eSports community, CHT promoted the " 2017 Six Municipalities E-Sports Competition" in all six cities across the country. The total expenditure from CHT was over 10 million whilst the grand prize for the event was 2.5 million NTD, providing a stage for Taiwan's outstanding players. Chunghwa Telecom fully supports the government to foster e-sports talents, hence becoming the exclusive title sponsor of the largest electric contest. It is hoped that through our core competence in telecommunications technology, the resources of the relevant industry chain of eSports can be connected to promote the growth momentum of the eSports industry in Taiwan.

Topic 3: Taiwan Lantern Festival

2017 Taiwan Lantern Festival was held in Yunlin County, attracting nearly 13.6 million people to participate. Chunghwa Telecom has sponsored the main lantern of the festival every year since 2002. The overall contribution to the event was nearly 10 million in 2017. In addition to expanding the network equipment for the Lantern Festival area and monitoring by our engineering specialists, Chunghwa Telecom ensures that mobile calls and Internet access are smooth and fast with such large crowds. With “2017 Taiwan Lantern App” developed by Yunlin County and Chunghwa Telecom, visitors can look for information on the introduction of light areas, performances, traffic information and service measures, etc. At the same time, the App and MOD provided live broadcasts. Those who cannot participate in the event can still enjoy a feast of sound and light through high-definition images.

Topic 4: Joining ICT trade associations

CHT is a member in most of the international and domestic ICT associations including The Chinese Institute of Electrical Engineering, Taiwan Telecommunication Industry Development Association, Cloud Computing Association in Taiwan, Pacific Telecommunications Council (PTC), TM Forum, GSMA, NGMN, FIDO and ONVIF to upgrade its technology and stimulate the development of the industry. To present opinions on the telecommunication policies of the government through the telecommunication symposium held by the institutes, and sponsor the activities of the institute to perform the responsibilities of supporting the industry. These platforms serve for interchange among the industry peers. With collective consultation and discussion on important issues, these associations play the role as the bridge between the industry and the competent authority. The annual membership fees for ICT associations specific were around 9.6 million in 2017.

Topic 5: Joining associations in discussion of climate change

In order to respond to relevant regulations and international agreements concerning current and future potential environmental and climate conditions, Chunghwa Telecom has joined several domestic and international research groups on climate change issues, paid close attention to changes in domestic and foreign laws and regulations, and actively discusses with competent authorities and other stakeholders. All these measures should be initiated in advance as soon as possible. In the upcoming mobile and cloud-based era, the core capabilities and technologies that Chunghwa Telecom possesses could be one of the keys to the future energy saving and carbon reduction action plan for many industries. Apart from providing “Green Products and Services,” we also joined the Carbon Disclosure Project Supply Chain Program at the end of 2017 to lead our suppliers towards a more sustainable path. The annual membership fees for associations specifically in discussion of climate change were around 25.6 thousand in 2017.

 

Reporting coverage

Our company's social indicators cover 100% of business operations.

Corporate Citizenship and Philanthropy Strategy

As an industry leader, Chunghwa Telecom takes the mission of being the most valuable and most trusted communications carrier. We actively expand our company's resources to achieve a more equal and more friendly society and create a barrier free of technology and information. The environment enables cultural heritage, extension of education, promotion of industry, and promotion of humanities and arts all through technological linkages. Therefore, people of diverse ages, physical and mental states, backgrounds for growth, geographical factors, and education levels can all benefit from science and technology and create unlimited hope.

With the aim of fulfilling the responsibility of corporate citizenship, Chunghwa Telecom upholds the spirit of “value is where the responsibility lies,” and effectively integrates the core competence of company with corporate volunteerism. We have dedicated to donations, product or service and volunteer services. The two major axes of “shortening digital gaps” and “creating digital opportunities” have continued to penetrate into Taiwan’s communities and rural areas and islands.

Furthermore, we actively support the United Nation’s Sustainable Development Goals (SDGs) and cooperate with the government’s “DIGI+” to propose solutions to the digital drop situation, and to voluntarily promote digital inclusion, build digital innovation basic areas and cultivate digital talents in all aspects. In order to create maximum benefits, before and after engaging in social welfare investment, Chunghwa Telecom will refer to international relevant social benefit assessment tools, such as the London Benchmark Group (LBG) investment assessment mechanism, social return on investment, (SROI), etc., to assess and audit the community and social value that can be generated in advance, quantify the social investment contribution on the one hand, and allocate reasonable resources on the other hand so as to make the best decision and drive the best influence.

The Mission of Social Contribution:

• Assist the education and learning of the future generations of remote communities and disadvantaged groups.

• Provide digitization services and marketing assistances to foster long-term development of local industries of remote communities and disadvantaged groups.

• Participate actively in the global disaster relief programs and help those in need to overcome the impacts in the aftermath of the disasters.

• Provide necessary products and services required of the rapidly growing emerging markets by establishing collaborative partnerships with local enterprises or NPOs.

CHT has divided its social contributions into five main areas:

1. "Hardware Infrastructure" provides the foundation for modern day telecommunications.

2. "Products/services Donations" enables ICT to fully express its value.

3. "R&D and Innovation" focuses on providing convenience to the handicapped people.

4. "Corporate Volunteering" enables employees to share their talents with the community.

5. "Chunghwa Telecom Foundation" captures the pioneering opportunity in digital creation.

Quantification of Contribution of Social Investment

By referencing community investment evaluation mechanism of LBG (London Benchmark Group), Chunghwa Telecom conducts evaluation on the possible Community benefits and Business benefits before social investment is made. The quantification of contribution of social investment allows us to make reasonable resources allocation, while avoiding repetition. It helps our future decision-making and promotion of charity or sponsoring activities.

In the era of technological advancement, the “digital divide” has triggered inequality in education and employment opportunity. Chunghwa Telecom focuses its social investment in “narrowing the digital divide” and “creation of digital opportunities,” given the specific nature and the core competence of data communication of the ICT industry. In addition, we also spare no effort in the advocacy of “corporate volunteers” to participate in community services, and proactively assist the communities in creating digital opportunities.

Types

2015

2016

2017

Cash Donations(Thousands)

151,133

303,508

366,075

Product or Service Donations(Thousands)

737,408

687,857

627,546

Management Expenditures(Thousands)

12,667

43,706

167,101

Corporate Volunteer Services(Thousands)

9,024

3,359

3,358

Total(Thousands)

909,734

1,038,431

1,164,080

Corporate Volunteer Service(Hours)

36,049

13,436

14,201

Contributions and Spending for Policy Influence

Pursuant to the Company's "Principles for Ethical Management" Article 7, the Company shall not donate political contribution or offer, promise any facilitating payment. As a result, our contributions to create or influence public policy mainly are made for trade associations, and supporting policies and events held by both national and local governmental entities.

 

FY 2014

FY 2015

FY 2016

FY 2017

Local, regional or national political campaigns / organizations (supporting government policies)

1,246,791,973

421,468,999

499,988,090

424,037,193

Trade associations or tax-exempt groups

30,367,565

27,348,475

25,991,950

22,416,364

Total contributions and other spending

1,277,159,538

448,817,474

525,980,040

446,453,557

Largest Contributions and Expenditures

(sorted by the total amount in descending order)

Topic 1: Universal Telecommunications services

Under the Telecommunications Act, a Type I service provider may be required by the NCC, previously the MOTC, to provide universal telecommunications services in remote or unprofitable areas. These services include voice communication services, such as public phones, and data communication services, such as internet provision for libraries and public primary and secondary schools. All Type I service providers and certain Type II service providers designated by the NCC, will be required to contribute a fixed portion of their annual revenues to a universal services fund. Such a fund will be used to compensate for any losses, bad debts and management fees incurred by the relevant Type I service provider in providing the universal services. Chunghwa Telecom as the largest service provider in Taiwan, fully supports the act, and has been contributing more than required in the past years. (NT410,895,566 in 2017) By utilizing our expertise in telecom technology, we hope that everyone shares the advantage of technology despite his or her wealth, social status or geographical location, thereby achieving the objective of shortening digital divide and creating digital opportunities. We also contributed resources to developing products and services to meet the needs of the disabled to realize their rights of enjoying the universe of digital technologies.

Topic 2: Supporting Taiwan’s e-sports industry

The e-sports industry has become a trend recently. Not only has the Olympics officially listed e-sports as an official competition for the 2022 Asian Games, the Taiwanese government has also been actively promoting the e-sports industry. Chunghwa Telecom has been supporting the e-sports (gaming) industry in Taiwan by sponsoring the “2017 Six Municipalities E-Sports Competition” held by Taipei City Government, New Taipei City Government, Taoyuan City Government, Taichung City Government, Tainan City Government, and Kaohsiung City Government. To demonstrate Chunghwa Telecom's support for the domestic policy and target the eSports community, CHT promoted the " 2017 Six Municipalities E-Sports Competition" in all six cities across the country. The total expenditure from CHT was over 10 million whilst the grand prize for the event was 2.5 million NTD, providing a stage for Taiwan's outstanding players. Chunghwa Telecom fully supports the government to foster e-sports talents, hence becoming the exclusive title sponsor of the largest electric contest. It is hoped that through our core competence in telecommunications technology, the resources of the relevant industry chain of eSports can be connected to promote the growth momentum of the eSports industry in Taiwan.

Topic 3: Taiwan Lantern Festival

2017 Taiwan Lantern Festival was held in Yunlin County, attracting nearly 13.6 million people to participate. Chunghwa Telecom has sponsored the main lantern of the festival every year since 2002. The overall contribution to the event was nearly 10 million in 2017. In addition to expanding the network equipment for the Lantern Festival area and monitoring by our engineering specialists, Chunghwa Telecom ensures that mobile calls and Internet access are smooth and fast with such large crowds. With “2017 Taiwan Lantern App” developed by Yunlin County and Chunghwa Telecom, visitors can look for information on the introduction of light areas, performances, traffic information and service measures, etc. At the same time, the App and MOD provided live broadcasts. Those who cannot participate in the event can still enjoy a feast of sound and light through high-definition images.

Topic 4: Joining ICT trade associations

CHT is a member in most of the international and domestic ICT associations including The Chinese Institute of Electrical Engineering, Taiwan Telecommunication Industry Development Association, Cloud Computing Association in Taiwan, Pacific Telecommunications Council (PTC), TM Forum, GSMA, NGMN, FIDO and ONVIF to upgrade its technology and stimulate the development of the industry. To present opinions on the telecommunication policies of the government through the telecommunication symposium held by the institutes, and sponsor the activities of the institute to perform the responsibilities of supporting the industry. These platforms serve for interchange among the industry peers. With collective consultation and discussion on important issues, these associations play the role as the bridge between the industry and the competent authority. The annual membership fees for ICT associations specific were around 9.6 million in 2017.

Topic 5: Joining associations in discussion of climate change

In order to respond to relevant regulations and international agreements concerning current and future potential environmental and climate conditions, Chunghwa Telecom has joined several domestic and international research groups on climate change issues, paid close attention to changes in domestic and foreign laws and regulations, and actively discusses with competent authorities and other stakeholders. All these measures should be initiated in advance as soon as possible. In the upcoming mobile and cloud-based era, the core capabilities and technologies that Chunghwa Telecom possesses could be one of the keys to the future energy saving and carbon reduction action plan for many industries. Apart from providing “Green Products and Services,” we also joined the Carbon Disclosure Project Supply Chain Program at the end of 2017 to lead our suppliers towards a more sustainable path. The annual membership fees for associations specifically in discussion of climate change were around 25.6 thousand in 2017.