Sustainability

Health & Safety

 

Healthy working environment initiatives 

Chunghwa Telecom believes employees’ health as company’s fortune. Providing a safe and healthy workplace is the basic requirement of corporate social responsibility.

Thereby, we take following measures:

1.  Monitor and record physical and chemical factors in working environment. Following are several testing standards:

• Temperature: 28±2℃

Humidity: 55±10% RH

Illumination: 300 Lux and above.

Noise: 85 dB and below

Interior air quality (CO2): 5,000 ppm and below

2.  Provide ergonomic workstations, such as height-adjustable office chairs with arms, for employees working with computers.

3.  Provide various sports facilities, which have an area of 13,103 square meters in total, including integrated stadium, swimming pool, tennis court, badminton court, basketball court, table tennis court and multi-functional event space.

4.  Offer a diverse range of nutrition-balanced meals in our employee cafeteria and display calorie information.

5.  All food suppliers are subjected to rigorous review to ensure the safety of food served to employees. Besides, we conduct pesticide residue, preservative and drinking water quality inspection by the third-party SGS regularly.

6.  Provide flexible working hours (between 8AM to 9AM and 5PM to 6PM) and working from home (via CHT-net system) for employees in need

To continuously improve health and safety and follow international trends, in 2017, we continue to apply for Occupational Health and Safety Management System (OHSAS 18000) verification reevaluation, 27 business units have been passed the third-party reevaluation.

Taipei Office of Mobile Business Group even won “National Excellent Health Workplace--Health Model Award〞from the Ministry of Health and Welfare.

Employee Assistance Program (EAP)

As one of the large corporation to introduce Employee Assistance Program (EAP), Chunghwa Telecom has started to promote since 2007. The EAP comprises mainly of 5 consultation sessions a year, in which outside experts are hired to help employees resolve legal, medical, family, workplace, and stress troubles. Since 2013, the Company has hired a case manager to provide services on-site, and created an E-Service platform for related matters.

In 2017, there were 454 employees participated and we also provided case manager services into plant; there were 9 times services last year.

Health and Safety Training

To ensure our employees receive proper stress-management training, CHT handles various health-promotion talks regularly, including inviting professionals from the hospitals that provide the annual checkups to every business unit at least twice a year, or sending e-mails for disease prevention notices, seasonal care and other health-care information to employees.

To promote employee’s awareness and skills on safety and health, we organized 138 training sessions and received 6257 enrollments in 2017. In addition, there are 16 workplaces mental health promotion lectures on emotional management, self-recognition in 2017.

Work-family Balance

CHT has launch sound initiatives to assist our employees juggle between work and family, including:

1.  Maternity leave: CHT is required under the Employment Insurance Act to pay 6 months of allowances for employees who have taken the leave. Female employees are further entitled under company policies to receive additional monthly allowances totaling half the sum assured under the Labor Insurance Scheme during child care leave, for a period up to 2 years.

2.  Paternity leave: CHT provides five-days paternity leave for employees due to their spouse's childbirth, and can apply for a sub-division.

3.  Others: CHT has signed up with kindergartens nearby on special price for employees’ children and provided education subsidies for employees’ children at school, also reading rooms, leisure and entertainment facilities, such as swimming pool or basketball court.

Elderly Care

To assist employees adapt to life after retirement, CHT takes several initiatives for them, which include:

Offer health examination packages with special account for retired employees and their family members

Leisure facilities and venues for senior and retired employees to get together, such as table tennis, chess, bridge games, tennis etc.

Education training sessions on retirement planning organized by Telecommunication Training Institute. A total of 9 sessions were organized in 2017 with 362 participants.

Invite retired employees to attend end-of-year celebrations and make donations;

Establish retirement colleagues’ association and to build a network platform (http://www.chtr.org.tw/).

Safety and Health Mechanism

To show solicitude for employees working night shift, we provide overtime pay for non-rotating personnel attending night shift, and giving additional rest. In addition, for personnel working elevated operation, we established “i-med” system at institutional customer network center to provide daily blood pressure monitoring and management for elevated operational employees.

Lower Occupational Injury

Chunghwa Telecom’s “Work Accident Guidelines” contain detailed procedures for assessing occupational illness. Employees who are suspected to have suffered from occupational illness are assisted in applying for verification at the local municipal/county/city authority, in accordance with the Act for Protecting Worker of Occupational Accidents.

We manage risks at the source, making sure that construction risks are within control as early as in the design stage. The line construction management system has been added with remarks to highlight high-risk operations along with risk assessment information. The system was launched in March 2015, giving workers the effective means to identify risks and take precautions.

All high-risk operations are subject to approval. Workers are also required to take site pictures with handheld devices and upload them to the monitoring system, so that precautionary measures can be identified and taken to prevent falls, oxygen deficiency, etc. The Company encountered 49 cases of occupational hazard in 2017; 31 of which had occurred during work while 20 had occurred when commuting. The top 3 accidents were work-related injuries, traffic accidents while commuting, and falls. Main reasons of these accidents included: lack of attention to road conditions (neglect of incoming vehicles when turning or changing lanes), failure to maintain a safe distance (inability to respond in time), failure to give way, and lack of attention to the road surface. Employees are being reminded repeatedly during Occupational Safety and Health Committee meetings, work safety meetings and training sessions to exercise greater attention over personal safety and safe driving. 

2017 Occupational Hazard Statistics

IR

2015

2016

2017

Male

0.07

0.09

0.12

Female

0.11

0.17

0.16

Total

0.08

0.11

0.13

ODR

 

Male

0

0

0

Female

0

0

0

Total

0

0

0

LDR

 

Male

2.68

3.79

40.25

Female

2.47

7.12

3.29

Total

2.62

4.74

29.74

AR

 

Male

0.28

0.31

0.30

Female

0.59

0.66

0.70

Total

0.37

0.41

0.41

To ensure that employees receive immediate medical help when needed, we designated 5 full time nurses and 4 resident doctors to meet employees’ medical needs, and established “health service center” at Xinyi, Aiguo and Guoguang Park to provide the following health and safety services, including:

Health education, health promotion and hygiene guidance

Prevention of occupational injuries and general injury, health consultation and first aid and emergency treatment

Vaccination and health

Assist in the selection of proper job function

Analysis of physical and health check record, evaluation, management and maintenance and health management

Research report of occupational health and maintenance of injury and disease record

Assist health personnel to implement prevention of occupational disease and improvement of work environment 

Healthy working environment initiatives 

Chunghwa Telecom believes employees’ health as company’s fortune. Providing a safe and healthy workplace is the basic requirement of corporate social responsibility.

Thereby, we take following measures:

1.  Monitor and record physical and chemical factors in working environment. Following are several testing standards:

• Temperature: 28±2℃

Humidity: 55±10% RH

Illumination: 300 Lux and above.

Noise: 85 dB and below

Interior air quality (CO2): 5,000 ppm and below

2.  Provide ergonomic workstations, such as height-adjustable office chairs with arms, for employees working with computers.

3.  Provide various sports facilities, which have an area of 13,103 square meters in total, including integrated stadium, swimming pool, tennis court, badminton court, basketball court, table tennis court and multi-functional event space.

4.  Offer a diverse range of nutrition-balanced meals in our employee cafeteria and display calorie information.

5.  All food suppliers are subjected to rigorous review to ensure the safety of food served to employees. Besides, we conduct pesticide residue, preservative and drinking water quality inspection by the third-party SGS regularly.

6.  Provide flexible working hours (between 8AM to 9AM and 5PM to 6PM) and working from home (via CHT-net system) for employees in need

To continuously improve health and safety and follow international trends, in 2017, we continue to apply for Occupational Health and Safety Management System (OHSAS 18000) verification reevaluation, 27 business units have been passed the third-party reevaluation.

Taipei Office of Mobile Business Group even won “National Excellent Health Workplace--Health Model Award〞from the Ministry of Health and Welfare.

Employee Assistance Program (EAP)

As one of the large corporation to introduce Employee Assistance Program (EAP), Chunghwa Telecom has started to promote since 2007. The EAP comprises mainly of 5 consultation sessions a year, in which outside experts are hired to help employees resolve legal, medical, family, workplace, and stress troubles. Since 2013, the Company has hired a case manager to provide services on-site, and created an E-Service platform for related matters.

In 2017, there were 454 employees participated and we also provided case manager services into plant; there were 9 times services last year.

Health and Safety Training

To ensure our employees receive proper stress-management training, CHT handles various health-promotion talks regularly, including inviting professionals from the hospitals that provide the annual checkups to every business unit at least twice a year, or sending e-mails for disease prevention notices, seasonal care and other health-care information to employees.

To promote employee’s awareness and skills on safety and health, we organized 138 training sessions and received 6257 enrollments in 2017. In addition, there are 16 workplaces mental health promotion lectures on emotional management, self-recognition in 2017.

Work-family Balance

CHT has launch sound initiatives to assist our employees juggle between work and family, including:

1.  Maternity leave: CHT is required under the Employment Insurance Act to pay 6 months of allowances for employees who have taken the leave. Female employees are further entitled under company policies to receive additional monthly allowances totaling half the sum assured under the Labor Insurance Scheme during child care leave, for a period up to 2 years.

2.  Paternity leave: CHT provides five-days paternity leave for employees due to their spouse's childbirth, and can apply for a sub-division.

3.  Others: CHT has signed up with kindergartens nearby on special price for employees’ children and provided education subsidies for employees’ children at school, also reading rooms, leisure and entertainment facilities, such as swimming pool or basketball court.

Elderly Care

To assist employees adapt to life after retirement, CHT takes several initiatives for them, which include:

Offer health examination packages with special account for retired employees and their family members

Leisure facilities and venues for senior and retired employees to get together, such as table tennis, chess, bridge games, tennis etc.

Education training sessions on retirement planning organized by Telecommunication Training Institute. A total of 9 sessions were organized in 2017 with 362 participants.

Invite retired employees to attend end-of-year celebrations and make donations;

Establish retirement colleagues’ association and to build a network platform (http://www.chtr.org.tw/).

Safety and Health Mechanism

To show solicitude for employees working night shift, we provide overtime pay for non-rotating personnel attending night shift, and giving additional rest. In addition, for personnel working elevated operation, we established “i-med” system at institutional customer network center to provide daily blood pressure monitoring and management for elevated operational employees.

Lower Occupational Injury

Chunghwa Telecom’s “Work Accident Guidelines” contain detailed procedures for assessing occupational illness. Employees who are suspected to have suffered from occupational illness are assisted in applying for verification at the local municipal/county/city authority, in accordance with the Act for Protecting Worker of Occupational Accidents.

We manage risks at the source, making sure that construction risks are within control as early as in the design stage. The line construction management system has been added with remarks to highlight high-risk operations along with risk assessment information. The system was launched in March 2015, giving workers the effective means to identify risks and take precautions.

All high-risk operations are subject to approval. Workers are also required to take site pictures with handheld devices and upload them to the monitoring system, so that precautionary measures can be identified and taken to prevent falls, oxygen deficiency, etc. The Company encountered 49 cases of occupational hazard in 2017; 31 of which had occurred during work while 20 had occurred when commuting. The top 3 accidents were work-related injuries, traffic accidents while commuting, and falls. Main reasons of these accidents included: lack of attention to road conditions (neglect of incoming vehicles when turning or changing lanes), failure to maintain a safe distance (inability to respond in time), failure to give way, and lack of attention to the road surface. Employees are being reminded repeatedly during Occupational Safety and Health Committee meetings, work safety meetings and training sessions to exercise greater attention over personal safety and safe driving. 

2017 Occupational Hazard Statistics

IR

2015

2016

2017

Male

0.07

0.09

0.12

Female

0.11

0.17

0.16

Total

0.08

0.11

0.13

ODR

 

Male

0

0

0

Female

0

0

0

Total

0

0

0

LDR

 

Male

2.68

3.79

40.25

Female

2.47

7.12

3.29

Total

2.62

4.74

29.74

AR

 

Male

0.28

0.31

0.30

Female

0.59

0.66

0.70

Total

0.37

0.41

0.41

To ensure that employees receive immediate medical help when needed, we designated 5 full time nurses and 4 resident doctors to meet employees’ medical needs, and established “health service center” at Xinyi, Aiguo and Guoguang Park to provide the following health and safety services, including:

Health education, health promotion and hygiene guidance

Prevention of occupational injuries and general injury, health consultation and first aid and emergency treatment

Vaccination and health

Assist in the selection of proper job function

Analysis of physical and health check record, evaluation, management and maintenance and health management

Research report of occupational health and maintenance of injury and disease record

Assist health personnel to implement prevention of occupational disease and improvement of work environment