Service&Support

Data Comm.

 
  1. Q1: What is ADSL?

    A1: ADSL, or Asymmetric Digital Subscriber Line, is a type of high speed Internet access service which uses a standard (twisted pair) telephone line coupled with a new type of modulation/demodulation technology. ADSL can be used to connect from the home to an office network to retrieve data, or to run new interactive multimedia applications like online computer games, media on demand, etc. Because ADSL uses a new type of modulation/demodulation technology, ADSL uses a different frequency band than regular telephones, so customers can be connected to the Internet and make normal phone calls over the same wires at the same time without interference. In addition, customers do not need to pay dialup charges as with a traditional modem or one-way cable modem.
    A key feature of ADSL is that its upload and download bandwidths are not the same. That is, download bandwidth is higher than upload bandwidth. In this way, ADSL can be compatible with the traditional telephone frequency spectrum while satisfying the average Internet user’s needs for faster transmission speed—most Internet users download far more than they upload.

  2. Q2: What is HiNetFax online fax service? Do I have to apply for this service? What is the difference between HiNetFax and a regular fax?

    A2:
    1. Launched in 1998, HiNetFax uses software to enable customers to convert computer documents to fax format and send them via HiNet’s fax system to any standard fax machine.

    2. HiNet monthly plan customers can use HiNetFax any time without application using their HiNet ID number and password (or value-added service password). Charges are billed based on the location of the fax recipient, time and number of pages.

    3. Because this service sends faxes over the Internet, it is cheaper than traditional fax services, and can save money on international long distance charges. And since it goes through the computer, it can also save paper and costs of printing. The service is most suitable for dedicated leased line and ADSL customers.

  3. Q3: What are the prices for HiNetFax?

    A3:

    a. Basic monthly rate: NT$100

    b. Fax rates: NT$2.5 for the first page, NT$2 for each page thereafter (domestic only)

    c. Storage fee: address lists will be charged at NT$3 per day for each address in excess of 10. Fax files stored in the customer’s mailbox will be charged NT$3 per day. Fax transmission logs are free of charge.

    d. Search fee: retrieve faxes from the system mailbox, NT$2 per page.

    e. All charges are based on A4 paper size, standard resolution. For B4 paper size or high resolution A4, multiply charges by 1.5.

    f. A 30% discount is available for monthly fax pages in excess of 5,000 pages.

     

  4. Q4: Our building wants to become a HiBuilding community. How do we go about it?

    A4:

    1. First, make sure that your community has at least 20 residences interested in the service. Then check with the partner company to ensure that installation in your area is possible.

    2. The partner company will make sure you have 20 residents, and will then apply to HiNet for the HiBuilding community installation. If the total is less than 20, the partner company will make an additional estimate of the feasibility of installing this service.

    3. Once the target number of applicants has been reached, the partner company will apply to HiNet and begin installation. Within 1-1 1/2 months, you and your community will be enjoying the benefits of broadband Internet service.

  5. Q5: What is the lease period for One-Number Dialing service?

    A5: At least one year.

  1. Q1: What is ADSL?

    A1: ADSL, or Asymmetric Digital Subscriber Line, is a type of high speed Internet access service which uses a standard (twisted pair) telephone line coupled with a new type of modulation/demodulation technology. ADSL can be used to connect from the home to an office network to retrieve data, or to run new interactive multimedia applications like online computer games, media on demand, etc. Because ADSL uses a new type of modulation/demodulation technology, ADSL uses a different frequency band than regular telephones, so customers can be connected to the Internet and make normal phone calls over the same wires at the same time without interference. In addition, customers do not need to pay dialup charges as with a traditional modem or one-way cable modem.
    A key feature of ADSL is that its upload and download bandwidths are not the same. That is, download bandwidth is higher than upload bandwidth. In this way, ADSL can be compatible with the traditional telephone frequency spectrum while satisfying the average Internet user’s needs for faster transmission speed—most Internet users download far more than they upload.

  2. Q2: What is HiNetFax online fax service? Do I have to apply for this service? What is the difference between HiNetFax and a regular fax?

    A2:
    1. Launched in 1998, HiNetFax uses software to enable customers to convert computer documents to fax format and send them via HiNet’s fax system to any standard fax machine.

    2. HiNet monthly plan customers can use HiNetFax any time without application using their HiNet ID number and password (or value-added service password). Charges are billed based on the location of the fax recipient, time and number of pages.

    3. Because this service sends faxes over the Internet, it is cheaper than traditional fax services, and can save money on international long distance charges. And since it goes through the computer, it can also save paper and costs of printing. The service is most suitable for dedicated leased line and ADSL customers.

  3. Q3: What are the prices for HiNetFax?

    A3:

    a. Basic monthly rate: NT$100

    b. Fax rates: NT$2.5 for the first page, NT$2 for each page thereafter (domestic only)

    c. Storage fee: address lists will be charged at NT$3 per day for each address in excess of 10. Fax files stored in the customer’s mailbox will be charged NT$3 per day. Fax transmission logs are free of charge.

    d. Search fee: retrieve faxes from the system mailbox, NT$2 per page.

    e. All charges are based on A4 paper size, standard resolution. For B4 paper size or high resolution A4, multiply charges by 1.5.

    f. A 30% discount is available for monthly fax pages in excess of 5,000 pages.

     

  4. Q4: Our building wants to become a HiBuilding community. How do we go about it?

    A4:

    1. First, make sure that your community has at least 20 residences interested in the service. Then check with the partner company to ensure that installation in your area is possible.

    2. The partner company will make sure you have 20 residents, and will then apply to HiNet for the HiBuilding community installation. If the total is less than 20, the partner company will make an additional estimate of the feasibility of installing this service.

    3. Once the target number of applicants has been reached, the partner company will apply to HiNet and begin installation. Within 1-1 1/2 months, you and your community will be enjoying the benefits of broadband Internet service.

  5. Q5: What is the lease period for One-Number Dialing service?

    A5: At least one year.