Sustainability

social contribution-create digital opportunity

 

Personal Assistant APP for Visually Impaired and the Elderly

To enable the visually impaired and the elderly to use smartphones, thereby ensured that the disadvantaged groups receive the same rights of telecom services, we integrated various ICT technology to introduce “Personal assistant APP” that exclusively designed for Chinese. This application can be downloaded for free to allow the visually impaired and the elderly, with the help of the volunteers, to see the world in more diversified methods. The function covers speech recognition, image recognition, cloud reading and life helper.

 

The cloud recognition technology imported by Chunghwa Telecom has money bill recognition function that recognizes USD, EURO, JPY, NTD and RMB at ease; as for daily life recognition, the user will need to upload photo shoot of the object through APP, a remote volunteer will help to identify the object from the other end. Through voice recognition, the visually disabled and the elderly will be able to listen to radio, read newspaper and track stock performance by speaking to smartphone. In addition, the APP combines with GPS bus locator. Therefore, by inputting telephone numbers of emergency contacts, the visually impaired and elderly may send SOS SMS by pressing a button. By the end of 2015, the App had received 10,676 downloads, making it one of the most convenient and useful personal assistant to the visually impaired. 

 

EYE Society Innovative Call Center

Our long time cooperation relationship with Tamkang University Resources Center for the Blind (TKU RCB) prepared us to establish EYE Society Innovative Call Center, where blind and visually impaired students are trained to become voice operator, which covers part of Chunghwa Telecom customer service satisfaction survey, Taipei 1999 hotline, Taoyuan County 1999, Kaohsiung 1999 and Centers for Disease Control, while offering more job opportunities for the visually impaired.

After 3 years of conducting research and demonstration with TKU RCB, we published the first “Total Solution” in Taiwan that includes R&D, improvement and manpower training of barrier-free phone system to train visually impaired personnel with capability to become phone operator. By the end of 2015, “Total Solutions” had provided 9 satisfaction surveyors for Chunghwa Telecom and 12 customer service personnel for Taipei City’s 1999 hotline, who process more than 11,525 calls each month. One of the surveyors for the visually impaired had even passed internal assessment and became the head of customer phone service unit. 

QR Code Charity Donation

We launched QR Code mobile payment in 2013, to allow donations to be made immediately by “Scanning QR Code”. To ease the donation process, we developed the technology of “scan and donate”, so that on top of convenience store, internet and gas station, more methods are available for donation. In addition, to lower the loading of donating institution, we added minimum donation restriction in APP so that donation is more convenient, smart and efficient. To open up the visibility of this program, we cooperated with Tzu Chi to place an ad at Taipei City Hall MRT Station to show to the world how Taiwan is making a difference with its power of love.Since its initial launch until the end of 2015, this service was used 401 times and raised NT$179,028 in donations.

Personal Assistant APP for Visually Impaired and the Elderly

To enable the visually impaired and the elderly to use smartphones, thereby ensured that the disadvantaged groups receive the same rights of telecom services, we integrated various ICT technology to introduce “Personal assistant APP” that exclusively designed for Chinese. This application can be downloaded for free to allow the visually impaired and the elderly, with the help of the volunteers, to see the world in more diversified methods. The function covers speech recognition, image recognition, cloud reading and life helper.

 

The cloud recognition technology imported by Chunghwa Telecom has money bill recognition function that recognizes USD, EURO, JPY, NTD and RMB at ease; as for daily life recognition, the user will need to upload photo shoot of the object through APP, a remote volunteer will help to identify the object from the other end. Through voice recognition, the visually disabled and the elderly will be able to listen to radio, read newspaper and track stock performance by speaking to smartphone. In addition, the APP combines with GPS bus locator. Therefore, by inputting telephone numbers of emergency contacts, the visually impaired and elderly may send SOS SMS by pressing a button. By the end of 2015, the App had received 10,676 downloads, making it one of the most convenient and useful personal assistant to the visually impaired. 

 

EYE Society Innovative Call Center

Our long time cooperation relationship with Tamkang University Resources Center for the Blind (TKU RCB) prepared us to establish EYE Society Innovative Call Center, where blind and visually impaired students are trained to become voice operator, which covers part of Chunghwa Telecom customer service satisfaction survey, Taipei 1999 hotline, Taoyuan County 1999, Kaohsiung 1999 and Centers for Disease Control, while offering more job opportunities for the visually impaired.

After 3 years of conducting research and demonstration with TKU RCB, we published the first “Total Solution” in Taiwan that includes R&D, improvement and manpower training of barrier-free phone system to train visually impaired personnel with capability to become phone operator. By the end of 2015, “Total Solutions” had provided 9 satisfaction surveyors for Chunghwa Telecom and 12 customer service personnel for Taipei City’s 1999 hotline, who process more than 11,525 calls each month. One of the surveyors for the visually impaired had even passed internal assessment and became the head of customer phone service unit. 

QR Code Charity Donation

We launched QR Code mobile payment in 2013, to allow donations to be made immediately by “Scanning QR Code”. To ease the donation process, we developed the technology of “scan and donate”, so that on top of convenience store, internet and gas station, more methods are available for donation. In addition, to lower the loading of donating institution, we added minimum donation restriction in APP so that donation is more convenient, smart and efficient. To open up the visibility of this program, we cooperated with Tzu Chi to place an ad at Taipei City Hall MRT Station to show to the world how Taiwan is making a difference with its power of love.Since its initial launch until the end of 2015, this service was used 401 times and raised NT$179,028 in donations.