Sustainability

Stakeholder Engagement

 

We combine corporate social responsibility with daily corporate business management because we believe that an appropriate management of corporate social responsibility issues is a critical factor for achieving our mission. It enables us to face possible future problems and challenges more responsibly, to create more value for company business development, clients, and the vast stakeholder base. We focus on listening to the voices of all our stakeholders, and have adopted a proactive communications approach to promptly and reasonably respond to external demand.


 If you have any feedback to share, please feel free to contact us through dedicated email:
Email: chtcsr@cht.com.tw

Multilayered Channels

Engagement with stakeholders and the identification of key issues is the core of CSR. Since the first CSR report was published in 2007, Chunghwa Telecom had been enhancing interaction by inviting different stakeholders to meetings with relevant departmental managers from time to time. Our CSR reports are also verified by third parties to ensure their reliability and accuracy.

 

Analysis of Key Issues

Different stakeholders care about different issues. Therefore, we set up a assessment team across departments, to identify the level of concern of each issue, and then identify the level of influence. Finally we get a list of top 10 key issues and make a Key Issue Matrix as following: 

1. Customer Relationship Management: Customer Satisfaction, Problem-solving procedure, Service Quality Management.

2. High Quality Signal: Provide clear, reliable service of voice and data telecommunication service.

3. Firm Management: formation and operation of the board of directors, Audit,   Remuneration of directors, supervisors and senior manager.

4. Financial performance: Raise turnover, lower cost, and pursue impressive income.

5. Attracting and Keeping Talented Employees: Employee performance appraisal, Remuneration and reward system.

6. Rates: Provide fair rates and explanation of charge for rates.

7. Information security: Establish policy for customer privacy protection and management.

8. Abide by regulation: Abide by associated regulation, avoid illegality and punishment, and keep communicating with supervisory organizations.

9. Investor Relationship: Keeping Financial reports transparent, Continue returning reward to investors.

10. Sustainability and innovation: Keep innovating in product or service, including ESG elements.

 

 

 

 

We combine corporate social responsibility with daily corporate business management because we believe that an appropriate management of corporate social responsibility issues is a critical factor for achieving our mission. It enables us to face possible future problems and challenges more responsibly, to create more value for company business development, clients, and the vast stakeholder base. We focus on listening to the voices of all our stakeholders, and have adopted a proactive communications approach to promptly and reasonably respond to external demand.


 If you have any feedback to share, please feel free to contact us through dedicated email:
Email: chtcsr@cht.com.tw

Multilayered Channels

Engagement with stakeholders and the identification of key issues is the core of CSR. Since the first CSR report was published in 2007, Chunghwa Telecom had been enhancing interaction by inviting different stakeholders to meetings with relevant departmental managers from time to time. Our CSR reports are also verified by third parties to ensure their reliability and accuracy.

 

Analysis of Key Issues

Different stakeholders care about different issues. Therefore, we set up a assessment team across departments, to identify the level of concern of each issue, and then identify the level of influence. Finally we get a list of top 10 key issues and make a Key Issue Matrix as following: 

1. Customer Relationship Management: Customer Satisfaction, Problem-solving procedure, Service Quality Management.

2. High Quality Signal: Provide clear, reliable service of voice and data telecommunication service.

3. Firm Management: formation and operation of the board of directors, Audit,   Remuneration of directors, supervisors and senior manager.

4. Financial performance: Raise turnover, lower cost, and pursue impressive income.

5. Attracting and Keeping Talented Employees: Employee performance appraisal, Remuneration and reward system.

6. Rates: Provide fair rates and explanation of charge for rates.

7. Information security: Establish policy for customer privacy protection and management.

8. Abide by regulation: Abide by associated regulation, avoid illegality and punishment, and keep communicating with supervisory organizations.

9. Investor Relationship: Keeping Financial reports transparent, Continue returning reward to investors.

10. Sustainability and innovation: Keep innovating in product or service, including ESG elements.