Sustainability

Service Impacts

 

Alleviate Public Concerns in Electromagnetic Radiation

When establishing base stations at certain sites, Chunghwa Telecom evaluates regional population, crowd density, radio coverage, customer complaints and base station capacity in the nearby areas. In addition, local residents’ consent is obtained through management committee or borough chief. Once a suitable site is found, we will submit the information of to-be installed base station to NCC for approval and prospecting, and before the base station is officially activated, we will conduct emergency telephone testing as well as road testing to verify that devices function well and coverage is satisfactory. It should be noted that the radiation value of the electromagnetic radiation of our mobile telephone base station is much lower than the standard required by the government.

 

Furthermore, to reduce the number of base stations and reduce the visual impact of the public, NCC officially approved “The revised administrative rules for the establishment of mobile communication network base station” in 2013 to include protection facilities of base station into affiliated telecom facilities of telecomm to legalized the landscaping of base station facilities. While in the same year, “Encourage the release of public building or land to establish base station, which is included in the annual evaluation and will be published every year” approved by the legislative Yuan will facilitate communication quality and lower the number of base station established in residential areas.

In 2012, we and other trades entrust telecommunication association to set up a fan page on Facebook, we also host online events to propagandize the right notion of electromagnetic radiation from base station. In 2013, Chunghwa Telecom cooperated with Taiwan Telecommunication Industry Development Association to hold media conferences concerning “Get to know electromagnetic radiation used for mobile communication” in Taitung, Hualien, Taichung and Kaohsiung and invited three professors take turn to explain the principles of electromagnetic radiation. In addition, by cooperating with NCC’s Office of Commissioner in central district to hold 2 workshops on electromagnetic radiation used for mobile communication in Nantou district office and Caotun town hall, we also penetrate into suburban areas to introduce accurate information and avoid unnecessary public fear.

For network system and business operation, we also provide complaint hotlines to answer the public’s queries about electromagnetic radiation as well as free testing service. In 2013, we received and completed 221 cases of free testing for electromagnetic radiation.

 

Fraud Prevention

We created the 165 reporting line in 2007 to assist the government. As of 2013, it is operated by 8 customer service personnel on monthly basis to assist police bureaus in undertaking priority cases during peak hours. The FDOS, operated by 3 customer service personnel, was also created to provide suspicious fraud-like phone calls information to the police, which is to assist police units with the instant termination of fraudulent calls.

Internet Safety for Youth Population

Chunghwa Telecom seeks to expand business on the basis that safety and health is placed at first priority, in this regard, we pay special attention on the potential issues arouse from use of internet by growing children. In the environment that information is easily accessible, it is extremely important to provide a safe internet environment for young population. In response to this need, we introduced Internet Porno Gatekeeper and Online Time Management to allow parents to manage information accessed by children through modern technology, and protect our children from harmful effect of internet. In April 2013, we participated in New Taipei City’s Children Safety Experiences to promote internet safety for children, and to introduce the great importance of children safety on internet using through network safety survey and games, to establish a safe and healthy environment for our next generation to grow.

 

Digital & You - Reduce Negative Impacts

Customers can use our services without worries only by eliminating the potential negative impact of telecommunications services. We also provide the following services:

Alleviate Public Concerns in Electromagnetic Radiation

When establishing base stations at certain sites, Chunghwa Telecom evaluates regional population, crowd density, radio coverage, customer complaints and base station capacity in the nearby areas. In addition, local residents’ consent is obtained through management committee or borough chief. Once a suitable site is found, we will submit the information of to-be installed base station to NCC for approval and prospecting, and before the base station is officially activated, we will conduct emergency telephone testing as well as road testing to verify that devices function well and coverage is satisfactory. It should be noted that the radiation value of the electromagnetic radiation of our mobile telephone base station is much lower than the standard required by the government.

 

Furthermore, to reduce the number of base stations and reduce the visual impact of the public, NCC officially approved “The revised administrative rules for the establishment of mobile communication network base station” in 2013 to include protection facilities of base station into affiliated telecom facilities of telecomm to legalized the landscaping of base station facilities. While in the same year, “Encourage the release of public building or land to establish base station, which is included in the annual evaluation and will be published every year” approved by the legislative Yuan will facilitate communication quality and lower the number of base station established in residential areas.

In 2012, we and other trades entrust telecommunication association to set up a fan page on Facebook, we also host online events to propagandize the right notion of electromagnetic radiation from base station. In 2013, Chunghwa Telecom cooperated with Taiwan Telecommunication Industry Development Association to hold media conferences concerning “Get to know electromagnetic radiation used for mobile communication” in Taitung, Hualien, Taichung and Kaohsiung and invited three professors take turn to explain the principles of electromagnetic radiation. In addition, by cooperating with NCC’s Office of Commissioner in central district to hold 2 workshops on electromagnetic radiation used for mobile communication in Nantou district office and Caotun town hall, we also penetrate into suburban areas to introduce accurate information and avoid unnecessary public fear.

For network system and business operation, we also provide complaint hotlines to answer the public’s queries about electromagnetic radiation as well as free testing service. In 2013, we received and completed 221 cases of free testing for electromagnetic radiation.

 

Fraud Prevention

We created the 165 reporting line in 2007 to assist the government. As of 2013, it is operated by 8 customer service personnel on monthly basis to assist police bureaus in undertaking priority cases during peak hours. The FDOS, operated by 3 customer service personnel, was also created to provide suspicious fraud-like phone calls information to the police, which is to assist police units with the instant termination of fraudulent calls.

Internet Safety for Youth Population

Chunghwa Telecom seeks to expand business on the basis that safety and health is placed at first priority, in this regard, we pay special attention on the potential issues arouse from use of internet by growing children. In the environment that information is easily accessible, it is extremely important to provide a safe internet environment for young population. In response to this need, we introduced Internet Porno Gatekeeper and Online Time Management to allow parents to manage information accessed by children through modern technology, and protect our children from harmful effect of internet. In April 2013, we participated in New Taipei City’s Children Safety Experiences to promote internet safety for children, and to introduce the great importance of children safety on internet using through network safety survey and games, to establish a safe and healthy environment for our next generation to grow.

 

Digital & You - Reduce Negative Impacts

Customers can use our services without worries only by eliminating the potential negative impact of telecommunications services. We also provide the following services: